I had a system installed on July 6th & used the weekend to check it out. My wife & I decided to use the 3 day opt out clause because we just didn't like the lengthy contract & high fees.
GOOD LUCK! Nobody ever calls back, you get put on hold forever, you fax in the cancellation portion of the contract & they say they never received it. I cancelled my bank card & stopped payment on the check I wrote. They do not seem to care & always say "we haven't received the cancellation".
DO NOT DEAL WITH VIVINT.
HORRIBLE SERVICE AFTER THE SALE! I feel they have locked me into this contract by simply sidestepping the 3 day clause.
Monetary Loss: $2.