Vivint Technical Support Review from Allen, Texas

House was armed.Activity log says door was opened and closed 3 times while I was gone.

Alarm never went off. I've battled with them for months. Won't cancel contract even though they are not providing the service they agreed to in contract. Told me get an attorney and that's the only way to talk to their attorney and cancel.

Finally told me if I let a tech come out and reinstall system as they acknowledge it's a system glitch I then could cancel if I had issues after that. They never showed for appointment but it's still my problem. And then They slid in no issues for 30 days but extended mine to 60 days. This is nuts!

Garage door shows open when it's not or vise versa. Yikes! They tell me it can be fixed so I can't cancel but they can't fix it. Took 7 days to get a tech here when house failed to activate alarm.


Just put this in my yard and by door bell.Sent pic to owner

This review is a subjective opinion of a user.
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Reason of review:
Poor customer service
Product or service
Door Camera Garage Door Monitor Window And Doors
Review category
Home Security
review #922652

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