Product: Vivint Technical Support Clear all filters (14 of 14 reviews match)
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We signed up april 2018.they could not provide one of the selling points to us , after the holes in wall and set up was almost done ,then they they told us,and to returned to get it working a couple more times till a service person came back moved the system to center...
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Author
Service
Vivint Technical Support
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Cancel without having to pay my way out
Review #1582966 is a subjective opinion of poster.
0 comments
2.0
Details
About 8 mths ago I got vivint security installed, with the guarantee that I could cancel at anytime once my equipment loan was paid off. All I would have to do is go month to month, then cancel. Well, I paid off my loan a week later, just to be told that I only had 3...
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Author
Location
Harlingen, Texas
Service
Vivint Technical Support
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Review #1195341 is a subjective opinion of poster.
0 comments
1.7
Details
I purchased a system 18 months ago with a Smart home panel, Space monkey storage, Doorbell camera, interior camera, 2 thermostats, Glass break detectors, smoke detector.The space monkey worked for about 6 months then stopped downloading videos and photos. The upstairs...
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Author
Service
Vivint Technical Support
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Review #1183666 is a subjective opinion of poster.
0 comments
There is no proactive monitoring by Vivint even after months of issues so unless I take it upon myself to check every day - multiple times on the camera status it goes unaddressed. Tried over and over to resolve and finally tired of the hours of my time taking off...
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Author
Service
Vivint Technical Support
Reason of review
Poor customer service
Review #1174637 is a subjective opinion of poster.
0 comments
at first it was good then it started going off line and this happened 6 times they already sent out two repair man and i still only have 1 camera working no doorbell . the last repair man stated to me that it will happen again now what good is it if it keeps going down...
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Author
Service
Vivint Technical Support
Cons
  • Anything about it
Reason of review
two many problem both with your people and the system
Preferred solution
all I ask is that they cancel contract and leave me alone
Review #1135566 is a subjective opinion of poster.
0 comments

Vivint - Customer service sucks

This is the worst security company ive ever worked with. Never shows up for their appointments on time or at all. Currently waiting for tech to come removed my system almost 1.5 hrs late no phone call no nothing. *** company abd employees
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Author
Service
Vivint Technical Support
Reason of review
Poor customer service
Review #1069275 is a subjective opinion of poster.
0 comments

Vivint - Zwave Thermostat has gone out 3 times and they don't have service techs to fix.

1.0
Details
In one year of service my Vivant zwave thermostat has stopped communicating with my vivant system. The AC goes out!! This time when i called in, they scheduled service 13 days out!! I live in south Texas, it gets hot. Spoke with a manager and they bumped up service. They have not showed up. I called them and it was never scheduled. Vivant is a very low class, low service company. Still have no AC and its 4 days later. If a salesman shows up, turn them away. You will have nothing but trouble and no help.
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Author
Service
Vivint Technical Support
Reason of review
Poor customer service
Review #1056254 is a subjective opinion of poster.
0 comments
1.0
Details
When a problem occurs I have been told it would be approximately 2 weeks before someone can come out. The smart app will not turn the system off or on as its supposed to. The rep. has told me that when they went from vivint to alarms.com there were many problems so...
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Author
Location
Provo, Utah
Service
Vivint Technical Support
Cons
  • Solutions to my problem
Reason of review
Poor customer service
Loss
$2000
Preferred solution
cancel contract and ill take my losses
Review #1022085 is a subjective opinion of poster.
0 comments

Vivint - Waiting 3 weeks for repair of equipment/not covered for security

1.0
Details
I have had 3 times that I had to climb on a step-stool and take apart the security box, disconnect it and type in commands to reboot it. After the third time, the system stopped working. I had to wait 48 hours to get a call from a scheduler to schedule a technician call in 3 weeks. I was told I couldn't cancel my contract but I will not be charged for the days the service is not connected. I have an emergency call button that is inactivated along with my entire security system. I feel that Vivint has not completed its obligations to the contract. I signed up for a security system because I wanted to feel secure and safe. I am without a security system for 3 weeks because Vivint doesn't have enough technicians to schedule them any sooner. Vivint staff report they are doing "the best we can." Vivint needs a better system to resolve technical repairs.
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Author
Service
Vivint Technical Support
Cons
  • Very long hold times to speak with agent
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #950034 is a subjective opinion of poster.
0 comments
1.0
Details
Vivint - Technical Support Review from Allen, Texas
Vivint - Technical Support Review from Allen, Texas
House was armed.Activity log says door was opened and closed 3 times while I was gone. Alarm never went off. I've battled with them for months. Won't cancel contract even though they are not providing the service they agreed to in contract. Told me get an attorney and...
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Author
Location
Allen, Texas
Service
Vivint Technical Support
Reason of review
Poor customer service
Review #922652 is a subjective opinion of poster.