Product: Vivint Technical Support Clear all filters (10 of 10 reviews match)
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at first it was good then it started going off line and this happened 6 times they already sent out two repair man and i still only have 1 camera working no doorbell . the last repair man stated to me that it will happen again now what good is it if it keeps going down...
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Vivint Technical Support
#1135566
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In one year of service my Vivant zwave thermostat has stopped communicating with my vivant system. The AC goes out!! This time when i called in, they scheduled service 13 days out!! I live in south Texas, it gets hot. Spoke with a manager and they bumped up service....
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1.0
Product
Vivint Technical Support
#1056254
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When a problem occurs I have been told it would be approximately 2 weeks before someone can come out. The smart app will not turn the system off or on as its supposed to. The rep. has told me that when they went from vivint to alarms.com there were many problems so...
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1.0
Product
Vivint Technical Support
I didn't like
  • Solutions to my problem
#1022085
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I feel that Vivint has not completed its obligations to the contract. I signed up for a security system because I wanted to feel secure and safe. I am without a security system for 3 weeks because Vivint doesn't have enough technicians to schedule them any sooner. ...
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1.0
Product
Vivint Technical Support
I didn't like
  • Very long hold times to speak with agent
#950034
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Vivint - Technical Support Review from Allen, Texas
Vivint - Technical Support Review from Allen, Texas
House was armed.Activity log says door was opened and closed 3 times while I was gone. Alarm never went off. I've battled with them for months. Won't cancel contract even though they are not providing the service they agreed to in contract. Told me get an attorney and...
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1.0
Product
Vivint Technical Support
#922652
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The second call was 1-2 days time frame and of course we are still waiting for someone to call us to make an appointment for a tech to come out to change the battery....ummm still no call!! In the meantime our alarm continues to go off and it is very frustrating and irritating!! Very disappointed with vivint...
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Vivint Technical Support
I didn't like
  • Customer service and waiting to get battery replaced
#889884
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I further expect to be opt out of an agreement that is moot because of the lack of good moral and integrity practices. Please consider going forward with the hiring of well courtesy trained representatives who's professionalism, knowledge, and care will shine through as they represent the Vivint...
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1.3
Product
Vivint Technical Support
I didn't like
  • Omission of facts acceptable
  • Breach of contract
#886259
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The next thing to happen was the "straw" during a storm the vivint sent out a global storm alert, but the alert got lock into some kind of loop. For over two hours it rang and rang and rang. I finally got one of their online support tech on the phone and was told how...
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1.3
Product
Vivint Technical Support
I didn't like
  • All things about the company
#863418
Reply to reviews
Vivint thanks this customer for their review and for reaching out for help in this situation. Vivint apologizes for any inconvenience that may have been encountered. According to our records, the customer has an appointment scheduled for 8/16/14 between 5:00pm and...
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Vivint Technical Support
#521014
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Vivint - Customer service sucks

#1069275
This is the worst security company ive ever worked with. Never shows up for their appointments on time or at all. Currently waiting for tech to come removed my system almost 1.5 hrs late no phone call no nothing. *** company abd employees
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