Reply by Vivint

Not resolved
Vivint values the service of those in the Armed Forces and we make every effort to accommodate the needs of servicemembers and their families. Upon receipt of the appropriate paperwork, monitoring can be disconnected. Customers are welcome to send paperwork via email, fax, or mail and can contact our Customer Care team at any time with questions or concerns.
Kabul, Kabul

I subscribed to Vivint as a homeowner in Texas while stationed at Fort Hood. After receiving PCS (permanent change of station) orders to Fort Campbell KY I tried to cancel my service.

I have been trying to cancel it for 6 months, and had been reassured by their customer service rep last month that the matter was settled. My October payment came out of my bank account, just like all the rest.

I have been deployed to Afghanistan since the end of August which has increased the difficulty of trying to settle this matter substantially.

I would ask anyone considering doing business with Vivint to ask themselves: Do I want to give my money to a company that is more than happy to rip off a soldier sent to a war zone?

Company wrote 0 private or public responses to the review from Oct 05, 2012.
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