Update by user May 01
It's not free maintenance system like other companies.
Original review posted by user Apr 30
I called Vivint to take their system out of my house because it does not work but they said, not until the contract will expire in five years (August 19, 2021). They increase their charges to $87.47 a month. And continue to collect the monthly payment to the end of the contract. My mistake in dealing with them.
When they installed the system, they said the contract will be 2 years but when they send me my copy, it is 5 years.
The system only work when the internet upload speed is fast. So I ended up cancelling my Unlimited Family package with internet carrier when I upgrade my package.
Vivint is really a bad company that I can not recommend to anyone at all.
Product or Service Mentioned: Vivint Security System.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $5100.
Preferred solution: Full refund.
I didn't like: Being lied totold i cannot cancel.