Three years ago we had APX (not Vivint) install a home security system. We were informed it was a three year agreement and we have been happy with the system for three years.
We are now finding that we have to cut back on expenses and were relieved when, what we thought, was our three year contract was ending. I called to cancel to find it was a 44 month contract, not a 36 month contract that we had signed. yes, our fault for not reading it closely but we were clearly told THREE YEAR contract....not THREE AND A HALF.
Due to government furlough, I am set to lose 20% of my income and all they can do is lower my bill IF I sign on for 2-3 more years. Not a great way to treat a customer.
Product or Service Mentioned: Vivint Security System.
Monetary Loss: $300.