Reply by Vivint

Vivint would like to thank the customer for their review and for bringing their concerns to our attention. Upon further review of this customers account I am showing the customer originally called in on 9/13 stating that she was moving and wanting to cancel. At that time the Vivint representative explain the cancellation options as well as the possibility of moving the system to the customers new home. The customer stated they would talk to their new landlord about having a system moved to the new location. The customer next contacted Vivint on 12/2 stating the account should be cancelled however it was never cancelled. The Vivint representative then explained to the customer that in order to process the cancellation of the account they would need to pay the past due amount and submit a notice of cancellation. Once the past due amount has been paid and the notice has been on file for 30 days Vivint would be able to process the cancellation of the account. If the customer has any further questions they are encouraged to contact our customer loyalty department at (800) 216-5232 and they will be able to further assist.
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Giving is totally crazy. They tell you it's easy to cancel.

I cancelled on 9/11, got call today 12/2 service still active.

Told that because I didn't a letter that I was never told about that service is still active. They asked that I submit letter now and in 30 days, 1/2/15 I would need to call and cancel service again

Reason of review: Poor customer service.

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