Well, I must say I am not a big fan of the way Vivint does it troubleshooting. I have been on the phone with Vivint many times reference Cameras going offline time after time.
I have called them and have spent HOURS on the phone with one person then another. They would get the camera working for 8 -10 hours then goes offline. I was so bad I contacted my internet provider to see if they could help. We found it was only one device on the network that was having issues.
It was the D-Link repeater they use to extend the signal to the outdoor camera. By changing the channel on the router to another channel this fixed the issue. I waited 5 days to make sure the camera did not go offline before I called Vivint back to let them know they could cancel the Tech that was to come out. They asked why so I explained the issues I was having and the fix I found.
I also mentioned that I was surprised that the Tech that comes out does not have that ability to check for this since it is a WI-FI solution.
The Person said rudely well that’s not our area…. NOT YOUR AREA you are providing a service that runs on WI-FI.
Product or Service Mentioned: Vivint Security System.
Reason of review: Poor customer service.
Preferred solution: Price reduction.
Vivint Pros: Equiptment at first, Price.
Vivint Cons: Customer service, Service.