Product: Vivint Security System Plan Clear all filters (12 of 12 reviews match)
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1 comment
1.0
Details
Vivint is the worst company I've ever been trapped into staying with. The salesperson lied about my pricing, then when I called their customer service about it for 3 months straight, they told me that the price I said was not documented. So in other words, it's my word...
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Anonymous
#1579236

I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything ...

Author
Location
Virginia, Minnesota
Service
Vivint Security System Plan
Cons
  • Not caring about your system problems
  • No integrity
  • Technical support
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Price reduction
Review #1378309 is a subjective opinion of poster.
0 comments
1.0
Details
They did a software update, I think this is their scam to sell new equipment to customers. Cause that’s when our troubles began, alarms went off all hrs of the day and night , multiple times, Vivint insisted we purchase the new and improved package, we refused. We...
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Author
Service
Vivint Security System Plan
Pros
  • Look of the control panel
  • I like the equipment when it works
Cons
  • Cancellation policies
  • How to stop service
  • Pressure to renew
Reason of review
Poor customer service
Preferred solution
Sever ties. Stop sending bills. Our last payment WAS our last payment.
Review #1294723 is a subjective opinion of poster.
0 comments
1.0
Details
I just read a review that is word for word what happened to me. We live in a high end neighborhood and CRS came around and got most people signed up on a 3 year contract. Well when the 3 years was up they automatically renew you without permission, and when you don't...
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Author
Service
Vivint Security System Plan
Reason of review
Problems with payment
Review #1244656 is a subjective opinion of poster.
1 comment
-I original signed up with Vivint at Best Buy in Nov.2017 I got a full package deal doorbell and 2 outdoor cameras and one inside cameras they charged me $2200 for everything. I asked several different questions about the service the company ect and made sure they was...
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Anonymous
#1474413

Yes , it's time to sue Vivint; I spent 1356.00 at Best Buy for their "Smart Home System".. I had to leave town (which was the primary reason for getting the system installed)....

Author
Service
Vivint Security System Plan
Reason of review
Problems with payment
Review #1231661 is a subjective opinion of poster.
0 comments
1.0
Details
After he wasted all of his time lying to me about all these strange reasons that I MUST take the most expensive plan Vivint offers as it was company policy to start all new customers out on the highest plan and if you did not want it you could call in an drop it down...
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Author
Service
Vivint Security System Plan
Cons
  • Unethical
  • No integrity
Reason of review
Poor customer service
Tags
Review #1167158 is a subjective opinion of poster.
0 comments

Vivint - Save your self a headeack for 3.5 year

1.1
Details
Trick you in to a contract, equipment dosent work, if you try to cancel it on trial period will lower your bill but when trial period is over they raised up your price and tell you you are in contract. If you try cancel your service ask you for 1000 to cancel. Call them sever time that door bell is not working it took them 1.5 year( yes one and half) to come out to have a new door bell. 3.5 year contract I am stuck, just Wright this review so no one else have to go through what I am going thro.. I try other services but so far vivint by far the worst save you self from 3.5 year of headeack
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Author
Service
Vivint Security System Plan
Reason of review
Return, Exchange or Cancellation Policy
Review #1143770 is a subjective opinion of poster.
0 comments

Vivint - They SUCK

1.0
Details
Cancelled service moved from state and 3 months later they tell me I owe them more money after already buying out a contract then continue to try and sell me more systems or contracts. DO NOT USE THIS COMPANY THEIR CONTRACT SUCKS, EQUIPMENT SUCKS, CUSTOMER SERVICE IS ***
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Author
Location
Logan, Utah
Service
Vivint Security System Plan
Reason of review
Return, Exchange or Cancellation Policy
Review #1117936 is a subjective opinion of poster.
0 comments
3.1
Details
I contacted Vivint to cancel the acct at my Mother's home. She passed away a year and a half ago, and we have the house sold to someone and, obviously, no longer need the service. They tried to sell me on a cheaper plan, even though they knew I would no longer own the...
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Author
Location
Pittsburgh, Pennsylvania
Service
Vivint Security System Plan
Cons
  • Being lied totold i cannot cancel
  • Cancellation policy
  • Lying about terms of service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$49
Preferred solution
Let the company propose a solution
Review #1077484 is a subjective opinion of poster.
0 comments

Vivint - Had a terrible time canceling this service when I moved

Husband wanted the service. I thought it was overpriced. It was. We kept it for a couple of years. We moved to another part of the state. Did not want the service. Oh my God it was a horror story trying to cancel this service.
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Author
Service
Vivint Security System Plan
Reason of review
Return, Exchange or Cancellation Policy
Review #1073241 is a subjective opinion of poster.
0 comments
1.3
Details
We built a new house in a pretty wealthy neighborhood, CRS came around and basically got most of the people to sign a 3 year contract.The service was garbage from the word go but thats a whole different story. The biggest scam is they automatically renew your 3 year...
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Author
Service
Vivint Security System Plan
Reason of review
Poor customer service
Review #1052705 is a subjective opinion of poster.