Product: Vivint Security System Plan Clear all filters (13 of 13 reviews match)
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Vivint - Security system plan

1.0
Details
This company does not believe in cancellation. I had a contract with Vivint for a few years. When my contract was up I went on a month to month while researching when it came time to cancel I called I even faxed letters and sent the appropriate letter to the company to make sure it was cancelled even though I was told on a month to month all I had to do was call them of course they told me different. From a $50 pass bill and constantly sending my name to different Collection companies the amount they say I owe is a out $700 now. This company is a scam. Do not get involved with this company this has been going on for years all they care about is getting your money.
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Review
#1660755 Review #1660755 is a subjective opinion of poster.
Service
Vivint Security System Plan
Cons
  • Monthly theft of money
  • Company was not up front with there cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5000
Preferred solution
Stop credit companies damaging my name
Tags
  • Contract Breach
1.0
Details
Vivint is the worst company I've ever been trapped into staying with. The salesperson lied about my pricing, then when I called their customer service about it for 3 months straight, they told me that the price I said was not documented. So in other words, it's my word...
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1 comment
Anonymous
#1579236

I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago.

Service guys say there is no way to make it work as everything is to far from the main unit. But they will not let me out of contract now even after they told me they would. I have hour long phone calls with them due to being on hold for so long. Horrible horrible company.

Never again with them.

DO NO BUY FROM them. Do research....there are better systems for much much less money

Review
#1378309 Review #1378309 is a subjective opinion of poster.
Service
Vivint Security System Plan
Cons
  • How often internet goes down
  • Unprofessional conduct
  • Not caring about your system problems
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Price reduction
Tags
  • Alarm companies
  • home security ripoffs
  • Breached Contract
1.0
Details
They did a software update, I think this is their scam to sell new equipment to customers. Cause that’s when our troubles began, alarms went off all hrs of the day and night , multiple times, Vivint insisted we purchase the new and improved package, we refused. We...
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Review
#1294723 Review #1294723 is a subjective opinion of poster.
Service
Vivint Security System Plan
Pros
  • Look of the control panel
  • I like the equipment when it works
Cons
  • Pressure to renew
  • Deceitfulness of salesman
  • How to stop service
Reason of review
Poor customer service
Preferred solution
Sever ties. Stop sending bills. Our last payment WAS our last payment.
Tags
  • worst company
  • Vivint FALSE STATEMENTS
  • Vivint Review
  • Vivint Misrepresentation
1.0
Details
I just read a review that is word for word what happened to me. We live in a high end neighborhood and CRS came around and got most people signed up on a 3 year contract. Well when the 3 years was up they automatically renew you without permission, and when you don't...
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Review
#1244656 Review #1244656 is a subjective opinion of poster.
Service
Vivint Security System Plan
Reason of review
Problems with payment
-I original signed up with Vivint at Best Buy in Nov.2017 I got a full package deal doorbell and 2 outdoor cameras and one inside cameras they charged me $2200 for everything. I asked several different questions about the service the company ect and made sure they was...
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1 comment
Anonymous
#1474413

Yes , it's time to sue Vivint; I spent 1356.00 at Best Buy for their "Smart Home System".. I had to leave town (which was the primary reason for getting the system installed).At about 90 days (not even the full 120 days)..

the system just quit working, I couldn't check in on security from my phone. I was several hundred miles away when this happened, and could not get back into town until April. The system was installed in Sept.2017...it failed Dec. 23, 2017..

I could not get back until April 2018. I spent hours discussing this issue and was assured not to worry, everything was probably ok, it was more or less an internet problem and they wanted to know if there was anyone I trusted who could go to the house to access the panel!HUH?Yeah, that makes perfect sense, just give somebody my key. When I arrived home in April, the system was not active, the panel had froze. The door bell didn't work, the out door camera didn't work, I was surprised also there was no alarm voice after my entrance.

They then said they'd send a tech out.Tech did not show up. They then rescheduled; Tech called and canceled, said, I'd have to reschedule. I got back online with the chat and made another appointment. She rescheduled for today May 3 from 10a-12p.However, I noticed I had an email I didn't open until yesterday ...

it was the chat operator saying Our chat was disconnected before I could finish scheduling the technician. Our system is having issues so it did NOT schedule the technician. I will try to schedule this a little bit later.I'll keep you updated. I said, WHAT?

I saved the chat, that confirmed the appointment. I still have not heard back.It has been months of pure b.s. -- at one point I spoke to their loyalty department and wanted a full refund because the service failed in the first 90 days while I was out of town.

They said they couldn't do that, but they credited 199.00 for past months of it not working.I am so sick of this... it's been a constant headache.

Review
#1231661 Review #1231661 is a subjective opinion of poster.
Service
Vivint Security System Plan
Reason of review
Problems with payment
1.0
Details
After he wasted all of his time lying to me about all these strange reasons that I MUST take the most expensive plan Vivint offers as it was company policy to start all new customers out on the highest plan and if you did not want it you could call in an drop it down...
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Review
#1167158 Review #1167158 is a subjective opinion of poster.
Service
Vivint Security System Plan
Cons
  • No integrity
  • Unethical
Reason of review
Poor customer service
Tags
  • Cancellation Policy
  • Bad Experience With Vivint

Vivint - Save your self a headeack for 3.5 year

1.1
Details
Trick you in to a contract, equipment dosent work, if you try to cancel it on trial period will lower your bill but when trial period is over they raised up your price and tell you you are in contract. If you try cancel your service ask you for 1000 to cancel. Call them sever time that door bell is not working it took them 1.5 year( yes one and half) to come out to have a new door bell. 3.5 year contract I am stuck, just Wright this review so no one else have to go through what I am going thro.. I try other services but so far vivint by far the worst save you self from 3.5 year of headeack
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Review
#1143770 Review #1143770 is a subjective opinion of poster.
Service
Vivint Security System Plan
Reason of review
Return, Exchange or Cancellation Policy

Vivint in Logan, Utah - They SUCK

1.0
Details
Cancelled service moved from state and 3 months later they tell me I owe them more money after already buying out a contract then continue to try and sell me more systems or contracts. DO NOT USE THIS COMPANY THEIR CONTRACT SUCKS, EQUIPMENT SUCKS, CUSTOMER SERVICE IS ***
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Review
#1117936 Review #1117936 is a subjective opinion of poster.
Service
Vivint Security System Plan
Reason of review
Return, Exchange or Cancellation Policy
3.1
Details
I contacted Vivint to cancel the acct at my Mother's home. She passed away a year and a half ago, and we have the house sold to someone and, obviously, no longer need the service. They tried to sell me on a cheaper plan, even though they knew I would no longer own the...
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Review
#1077484 Review #1077484 is a subjective opinion of poster.
Service
Vivint Security System Plan
Cons
  • Being lied totold i cannot cancel
  • Lying about terms of service
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$49
Preferred solution
Let the company propose a solution

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

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Vivint - Had a terrible time canceling this service when I moved

Husband wanted the service. I thought it was overpriced. It was. We kept it for a couple of years. We moved to another part of the state. Did not want the service. Oh my God it was a horror story trying to cancel this service.
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Review
#1073241 Review #1073241 is a subjective opinion of poster.
Service
Vivint Security System Plan
Reason of review
Return, Exchange or Cancellation Policy