Product: Vivint Security System Installation Clear all filters (15 of 15 reviews match)
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1 comment
1.1
Details
I was assured by the vivint customer account rep that I wouldn't be charged anything since I decided to cancel. In the course of the phone calls, I also found out that they charge to send a tech for any issues (free with most other security companies). Day 4 and I...
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NextGreyhound606
#1662521

#IHATEVIVINTSECURITYSYSTEMS {{redacted}} Absolutely horrible service provided. The company made me do rewiring on my devices instead of sending someone out to fix the problem....

Author
Service
Vivint Security System Installation
Cons
  • Misrepresentation
  • Overpriced
  • Omission of facts acceptable
Reason of review
poor service, overcharged, lied
Loss
$400
Preferred solution
Full refund
Review #885834 is a subjective opinion of poster.
2 comments
1.1
Details
Vivint - Don't sign on the dotted line
Vivint - Don't sign on the dotted line
I promised the people at VIVINT I would share our experience, so here is it. We fell for it, I admit. It was the glittery extras that drew me in. We were very happy with the security system we had been using, but this salesperson got me interested when he mentioned...
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Anonymous
#1187905

Thank you. Now I will not use them

Author
Service
Vivint Security System Installation
Cons
  • No explanation of service fees for techs
  • Double billed
  • Very long hold times to speak with agent
Reason of review
Problems with payment
Review #884876 is a subjective opinion of poster.
4 comments
1.6
Details
I would like to share my experience with vivint. I first signed up with vivint (then known as APX alarms) in May 2010. The salesman that came to my door was polite and very knowledgeable. Not too pushy but still managed to convince me to set up an alarm. I had...
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Anonymous
#1467284

Worst contact ever!! Five year and their *** starts breaking one year in and then they want you to pay for fixing it! Huge Scam!!

Author
Location
Chilliwack, British Columbia
Service
Vivint Security System Installation
Reason of review
Bad quality
Review #882744 is a subjective opinion of poster.
0 comments
1.4
Details
Do not get a Vivint.Smart Home Security Solutions. If you move into a house that they cannot 100% secure they will still make you install the system and pay the rest of your contract. If you don't want the unsecure system they will still make you pay the rest of the...
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Author
Location
Cheyenne, Wyoming
Service
Vivint Security System Installation
Pros
  • Ok until the move
Cons
  • Being lied totold i cannot cancel
  • Scripted answers from service reps
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Review #726682 is a subjective opinion of poster.
1 comment
2.1
Details
Vivint - Bad service and worse install
Vivint - Bad service and worse install
I am having a BIG issue with Vivint and at this point will NOT recommend anyone use them, I had it install on Aug 9th and I said yes to their sales rep and that same night it was installed, We had a few small issues the next day but the sales rep took care of them (Our...
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Anonymous
#1148582

Looks like a *** door frame to begin with.

Author
Service
Vivint Security System Installation
Cons
  • Not caring about your system problems
  • Cancellation policies
  • Installers work
Reason of review
Poor customer service
Preferred solution
Cancel the service.
Review #691487 is a subjective opinion of poster.