Product: Vivint Security System Installation Clear all filters (15 of 15 reviews match)
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1.1
Details
I was assured by the vivint customer account rep that I wouldn't be charged anything since I decided to cancel. In the course of the phone calls, I also found out that they charge to send a tech for any issues (free with most other security companies). Day 4 and I...
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1 comment
NextGreyhound606
#1662521

#IHATEVIVINTSECURITYSYSTEMS {{redacted}} Absolutely horrible service provided. The company made me do rewiring on my devices instead of sending someone out to fix the problem.

The wait on the telephone waits are ridiculously horrible.

This system, the cost, service, h... Continue Reading

Review
#885834 Review #885834 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Overpriced
  • Misrepresentation
  • Omission of facts acceptable
Reason of review
poor service, overcharged, lied
Loss
$400
Preferred solution
Full refund
Tags
  • Vivint Sales Scam
  • Vivint FALSE STATEMENTS
  • Vivint Misrepresentation
  • Vivint Overcharge
  • Vivint Lied
  • Vivint Poor Service
1.1
Details
Vivint - Don't sign on the dotted line
Vivint - Don't sign on the dotted line
I promised the people at VIVINT I would share our experience, so here is it. We fell for it, I admit. It was the glittery extras that drew me in. We were very happy with the security system we had been using, but this salesperson got me interested when he mentioned...
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2 comments
Anonymous
#1187905

Thank you. Now I will not use them

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Review
#884876 Review #884876 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • No explanation of service fees for techs
  • Auto-pay set up without permission
  • Very long hold times to speak with agent
Reason of review
Problems with payment
1.6
Details
I would like to share my experience with vivint. I first signed up with vivint (then known as APX alarms) in May 2010. The salesman that came to my door was polite and very knowledgeable. Not too pushy but still managed to convince me to set up an alarm. I had...
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4 comments
Anonymous
#1467284

Worst contact ever!! Five year and their *** starts breaking one year in and then they want you to pay for fixing it! Huge Scam!!

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Review
#882744 Review #882744 is a subjective opinion of poster.
Service
Vivint Security System Installation
Reason of review
Bad quality
1.4
Details
Do not get a Vivint.Smart Home Security Solutions. If you move into a house that they cannot 100% secure they will still make you install the system and pay the rest of your contract. If you don't want the unsecure system they will still make you pay the rest of the...
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Review
#726682 Review #726682 is a subjective opinion of poster.
Service
Vivint Security System Installation
Pros
  • Ok until the move
Cons
  • Scripted answers from service reps
  • Being lied totold i cannot cancel
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
2.1
Details
Vivint - Bad service and worse install
Vivint - Bad service and worse install

Update by user Sep 29, 2015

Update, After a month of calls from Vivint to come and remove their equipment and me telling them no not till the damage they made was fixed and about 4 calls asking about the damage and each call did not know about the reps calls before theirs so I would have to go t...

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1 comment
Anonymous
#1148582

Looks like a *** door frame to begin with.

Review
#691487 Review #691487 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Pushy
  • Installers work
  • Cancellation policies
Reason of review
Poor customer service
Preferred solution
Cancel the service.