1.9
Details
Vivint personnel have lied & heated me out of almost $6,000. Starting with someone coming to my door around 4th of July 2007 & chatting with me about my home security system (which I already had through a different company), next thing I knew there were a few guys in...
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Review
#1001293 Review #1001293 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Sales tactics
  • Coercion to upgrade when not needed
  • Lies
Reason of review
Poor customer service
Tags
  • Cancel Contract
2.0
Details
So far my husband and I have been very unimpressed with Vivint. We live in a new neighborhood and have had several companies stop by to sell us their systems. We could have chosen any company but having had experience with Vivint in the past, we waited for them to drop...
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Review
#990826 Review #990826 is a subjective opinion of poster.
Service
Vivint Security System Installation
Reason of review
Order processing issue

Charged without issue being fixed | Vivint

Door bell camera install caused regulatory to blow. They charged me for a service call without fixing the issue. Several calls but no luck getting the charge removed. Rather than backing their product they put the issue back on the customer. I changed my yard sign to say "worst customer service company, Vivint". My neighbor just went with a different company (good for them). This is not the first issue with their product. I realize my mistake in trusting this company, will drop their service as soon as my contract ends. Without a doubt the worse business responsibility ever! I do not recommend this company as they are not willing to stand behind their product.
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Review
#981478 Review #981478 is a subjective opinion of poster.
Service
Vivint Security System Installation
Reason of review
Poor customer service

Package of $49.99 not complete by Vivint Home Security

1.0
Details
I have a 49.99 package with vivint. I do not have sensors on my windows. Motion sensor which never worked. Sensor on front door and back door, none on side door. When entering from the garage, you can walk all through my house alarm will not sound. Front door should have door bell with camera vision, I don't have one. The app was put on my smart phone to look at what? All I asked was to get $49.99 complete package which I deserve. I would appreciate if a representative could come to my resident and check what I am complaining about. I tried to get satisfaction since August no one has helped me. I've been getting one excuse after another.
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Review
#959704 Review #959704 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Deceitfulness of salesman
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
Tags
  • Vivint Misrepresentation
1.1
Details
I was assured by the vivint customer account rep that I wouldn't be charged anything since I decided to cancel. In the course of the phone calls, I also found out that they charge to send a tech for any issues (free with most other security companies). Day 4 and I...
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1 comment
stacey R
#1662521

#IHATEVIVINTSECURITYSYSTEMS {{redacted}} Absolutely horrible service provided. The company made me do rewiring on my devices instead of sending someone out to fix the problem.

The wait on the telephone waits are ridiculously horrible.

This system, the cost, service, h... Continue Reading

Review
#885834 Review #885834 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Omission of facts acceptable
  • Misrepresentation
  • Overpriced
Reason of review
poor service, overcharged, lied
Loss
$400
Preferred solution
Full refund
Tags
  • Vivint Sales Scam
  • Vivint FALSE STATEMENTS
  • Vivint Misrepresentation
  • Vivint Overcharge
  • Vivint Lied
  • Vivint Poor Service
1.1
Details
Don't sign on the dotted line - Vivint
Don't sign on the dotted line - Vivint
I promised the people at VIVINT I would share our experience, so here is it. We fell for it, I admit. It was the glittery extras that drew me in. We were very happy with the security system we had been using, but this salesperson got me interested when he mentioned...
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2 comments
Anonymous
#1187905

Thank you. Now I will not use them

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Review
#884876 Review #884876 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Auto-pay set up without permission
  • No explanation of service fees for techs
  • Very long hold times to speak with agent
Reason of review
Problems with payment
1.6
Details
I would like to share my experience with vivint. I first signed up with vivint (then known as APX alarms) in May 2010. The salesman that came to my door was polite and very knowledgeable. Not too pushy but still managed to convince me to set up an alarm. I had...
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4 comments
Anonymous
#1467284

Worst contact ever!! Five year and their *** starts breaking one year in and then they want you to pay for fixing it! Huge Scam!!

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Review
#882744 Review #882744 is a subjective opinion of poster.
Service
Vivint Security System Installation
Reason of review
Bad quality
1.4
Details
Do not get a Vivint.Smart Home Security Solutions. If you move into a house that they cannot 100% secure they will still make you install the system and pay the rest of your contract. If you don't want the unsecure system they will still make you pay the rest of the...
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Review
#726682 Review #726682 is a subjective opinion of poster.
Service
Vivint Security System Installation
Pros
  • Ok until the move
Cons
  • Scripted answers from service reps
  • Being lied totold i cannot cancel
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
2.1
Details
Bad service and worse install - Vivint
Bad service and worse install - Vivint

Update by user Sep 29, 2015

Update, After a month of calls from Vivint to come and remove their equipment and me telling them no not till the damage they made was fixed and about 4 calls asking about the damage and each call did not know about the reps calls before theirs so I would have to go t...

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1 comment
Anonymous
#1148582

Looks like a *** door frame to begin with.

Review
#691487 Review #691487 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Cancellation policies
  • Installers work
  • Pushy
Reason of review
Poor customer service
Preferred solution
Cancel the service.