Product: Vivint Security System Installation Rating: 1 Star Clear all filters (9 of 15 reviews match)
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1.0
Details
Vivint installed a Security System in my home.While the technician was drilling in the wall, he struck a group of electrical wiring. Needless to say, this is still causing problems in my home. After being paid a small amount for damages, it is still a problem. I was...
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Review
#1217339 Review #1217339 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Dismissive nature
Reason of review
Bad quality
Loss
$500
Preferred solution
End contract/refund for payments made

Vivint refuses to fix the damage caused by their technician

1.4
Details
A Vivint technician fell through the attic leaving *** in my garage ceiling. I contacted the claims department, one of the managers asked me to send him some quotes from contractors. Even though I didn't believe that was my job, I ended up getting some quotes and email them to him because I didn't want to wait two months for them to get it fixed. They emailed me a letter of Release of Liability, I didn't sign it because after I read it, I realized they were not going to take responsibility for any damages caused by their technician but wanted me to release them of any legal responsibility. Why would I sign a letter saying that they have no responsibility of paying or fixing anything? , of course not!. Therefore, I am taking them to court, and they will end up paying for more than just the damage. Please be careful what you sign for this company, they are *** artists and have no remorse in ripping people off, whatever you do, stay away from this company!
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Review
#1097953 Review #1097953 is a subjective opinion of poster.
Service
Vivint Security System Installation
Pros
  • Alarm system
Cons
  • Worse customer service
Reason of review
Poor customer service
Preferred solution
Vivint should pay for damage caused
Tags
  • Customer Service And Delivery
1.0
Details
For the first 2 months or so everything worked and I thought vivint was the best. Then vivint became my worst nightmare!!! Nothing has worked properly or at all. It's been over a year that I have been paying for a service that I don't receive. My doorbell does not work...
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4 comments
Anonymous
#1367588

That is a breach of contract on their part. You should not be paying for a service you are not receiving until they fix the problem, they need to refund you the amount equal to the months you have being without service. Otherwise call your bank and give order of no payment to Vivint.

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Review
#1085730 Review #1085730 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Dismissive nature
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund
1.0
Details
We wanted to add more security to our house like the self locking key, doorbell mirror and another whole building.We have wonderful security here but they don't offer the key lock or the door bell so when Vivinit came by our house we were pleased. The guy promised us...
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Review
#1075072 Review #1075072 is a subjective opinion of poster.
Service
Vivint Security System Installation
Reason of review
I hate liars.

Vivint - Terrible company

1.0
Details
From the installer not having tools to install to the system not working to cancellation, I canceled immediately, took a huge lost on equipment (no refund). Stay away from this so called security company.
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Review
#1074698 Review #1074698 is a subjective opinion of poster.
Service
Vivint Security System Installation
Reason of review
Order processing issue

Package of $49.99 not complete by Vivint Home Security

1.0
Details
I have a 49.99 package with vivint. I do not have sensors on my windows. Motion sensor which never worked. Sensor on front door and back door, none on side door. When entering from the garage, you can walk all through my house alarm will not sound. Front door should have door bell with camera vision, I don't have one. The app was put on my smart phone to look at what? All I asked was to get $49.99 complete package which I deserve. I would appreciate if a representative could come to my resident and check what I am complaining about. I tried to get satisfaction since August no one has helped me. I've been getting one excuse after another.
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Review
#959704 Review #959704 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Deceitfulness of salesman
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
Tags
  • Vivint Misrepresentation
1.1
Details
I was assured by the vivint customer account rep that I wouldn't be charged anything since I decided to cancel. In the course of the phone calls, I also found out that they charge to send a tech for any issues (free with most other security companies). Day 4 and I...
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1 comment
NextGreyhound606
#1662521

#IHATEVIVINTSECURITYSYSTEMS {{redacted}} Absolutely horrible service provided. The company made me do rewiring on my devices instead of sending someone out to fix the problem.

The wait on the telephone waits are ridiculously horrible.

This system, the cost, service, h... Continue Reading

Review
#885834 Review #885834 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Overpriced
  • Misrepresentation
  • Omission of facts acceptable
Reason of review
poor service, overcharged, lied
Loss
$400
Preferred solution
Full refund
Tags
  • Vivint Sales Scam
  • Vivint FALSE STATEMENTS
  • Vivint Misrepresentation
  • Vivint Overcharge
  • Vivint Lied
  • Vivint Poor Service
1.1
Details
Vivint - Don't sign on the dotted line
Vivint - Don't sign on the dotted line
I promised the people at VIVINT I would share our experience, so here is it. We fell for it, I admit. It was the glittery extras that drew me in. We were very happy with the security system we had been using, but this salesperson got me interested when he mentioned...
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2 comments
Anonymous
#1187905

Thank you. Now I will not use them

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Review
#884876 Review #884876 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • No explanation of service fees for techs
  • Auto-pay set up without permission
  • Double billed
Reason of review
Problems with payment
1.4
Details
Do not get a Vivint.Smart Home Security Solutions. If you move into a house that they cannot 100% secure they will still make you install the system and pay the rest of your contract. If you don't want the unsecure system they will still make you pay the rest of the...
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Review
#726682 Review #726682 is a subjective opinion of poster.
Service
Vivint Security System Installation
Pros
  • Ok until the move
Cons
  • Scripted answers from service reps
  • Being lied totold i cannot cancel
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts