Product: Vivint Security System Installation Clear all filters (15 of 15 reviews match)
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2.9
Details
The rep that installed my system was very nice & knowledgeable. Was a local guy that lived close by. However been calling & leaving messages for over 3 months & never got back to me. A sensor fell off & called the company - sent me a new sensor & I should call & have...
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Review
#1410245 Review #1410245 is a subjective opinion of poster.
Service
Vivint Security System Installation
Reason of review
Poor customer service
1.0
Details
Vivint installed a Security System in my home.While the technician was drilling in the wall, he struck a group of electrical wiring. Needless to say, this is still causing problems in my home. After being paid a small amount for damages, it is still a problem. I was...
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Review
#1217339 Review #1217339 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Dismissive nature
Reason of review
Bad quality
Loss
$500
Preferred solution
End contract/refund for payments made
1.0
Details
For the first 2 months or so everything worked and I thought vivint was the best. Then vivint became my worst nightmare!!! Nothing has worked properly or at all. It's been over a year that I have been paying for a service that I don't receive. My doorbell does not work...
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4 comments
Anonymous
#1367588

That is a breach of contract on their part. You should not be paying for a service you are not receiving until they fix the problem, they need to refund you the amount equal to the months you have being without service. Otherwise call your bank and give order of no payment to Vivint.

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Review
#1085730 Review #1085730 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Dismissive nature
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund
1.1
Details
Vivint - Don't sign on the dotted line
Vivint - Don't sign on the dotted line
I promised the people at VIVINT I would share our experience, so here is it. We fell for it, I admit. It was the glittery extras that drew me in. We were very happy with the security system we had been using, but this salesperson got me interested when he mentioned...
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2 comments
Anonymous
#1187905

Thank you. Now I will not use them

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Review
#884876 Review #884876 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • No explanation of service fees for techs
  • Very long hold times to speak with agent
  • Double billed
Reason of review
Problems with payment

Vivint refuses to fix the damage caused by their technician

1.4
Details
A Vivint technician fell through the attic leaving *** in my garage ceiling. I contacted the claims department, one of the managers asked me to send him some quotes from contractors. Even though I didn't believe that was my job, I ended up getting some quotes and email them to him because I didn't want to wait two months for them to get it fixed. They emailed me a letter of Release of Liability, I didn't sign it because after I read it, I realized they were not going to take responsibility for any damages caused by their technician but wanted me to release them of any legal responsibility. Why would I sign a letter saying that they have no responsibility of paying or fixing anything? , of course not!. Therefore, I am taking them to court, and they will end up paying for more than just the damage. Please be careful what you sign for this company, they are *** artists and have no remorse in ripping people off, whatever you do, stay away from this company!
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Review
#1097953 Review #1097953 is a subjective opinion of poster.
Service
Vivint Security System Installation
Pros
  • Alarm system
Cons
  • Worse customer service
Reason of review
Poor customer service
Preferred solution
Vivint should pay for damage caused
Tags
  • Customer Service And Delivery
1.0
Details
We wanted to add more security to our house like the self locking key, doorbell mirror and another whole building.We have wonderful security here but they don't offer the key lock or the door bell so when Vivinit came by our house we were pleased. The guy promised us...
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Review
#1075072 Review #1075072 is a subjective opinion of poster.
Service
Vivint Security System Installation
Reason of review
I hate liars.
1.9
Details
Vivint personnel have lied & heated me out of almost $6,000. Starting with someone coming to my door around 4th of July 2007 & chatting with me about my home security system (which I already had through a different company), next thing I knew there were a few guys in...
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Review
#1001293 Review #1001293 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Coercion to upgrade when not needed
  • Sales tactics
  • Lies
Reason of review
Poor customer service
Tags
  • Cancel Contract

Vivint - Terrible company

1.0
Details
From the installer not having tools to install to the system not working to cancellation, I canceled immediately, took a huge lost on equipment (no refund). Stay away from this so called security company.
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Review
#1074698 Review #1074698 is a subjective opinion of poster.
Service
Vivint Security System Installation
Reason of review
Order processing issue
2.0
Details
So far my husband and I have been very unimpressed with Vivint. We live in a new neighborhood and have had several companies stop by to sell us their systems. We could have chosen any company but having had experience with Vivint in the past, we waited for them to drop...
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Review
#990826 Review #990826 is a subjective opinion of poster.
Service
Vivint Security System Installation
Reason of review
Order processing issue

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts
2.1
Details
Vivint - Bad service and worse install
Vivint - Bad service and worse install

Update by user Sep 29, 2015

Update, After a month of calls from Vivint to come and remove their equipment and me telling them no not till the damage they made was fixed and about 4 calls asking about the damage and each call did not know about the reps calls before theirs so I would have to go t...

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1 comment
Anonymous
#1148582

Looks like a *** door frame to begin with.

Review
#691487 Review #691487 is a subjective opinion of poster.
Service
Vivint Security System Installation
Cons
  • Pushy
  • Not caring about your system problems
  • Installers work
Reason of review
Poor customer service
Preferred solution
Cancel the service.