Product: Vivint Security System Installation Clear all filters (0 of 15 reviews match)
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The rep that installed my system was very nice & knowledgeable. Was a local guy that lived close by. However been calling & leaving messages for over 3 months & never got back to me. A sensor fell off & called the company - sent me a new sensor & I should call & have...
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2.9
Product
Vivint Security System Installation
#1410245
Vivint installed a Security System in my home.While the technician was drilling in the wall, he struck a group of electrical wiring. Needless to say, this is still causing problems in my home. After being paid a small amount for damages, it is still a problem. I was...
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1.0
Product
Vivint Security System Installation
I didn't like
  • Dismissive nature
#1217339
A Vivint technician fell through the attic leaving a hole in my garage ceiling. I contacted the claims department, one of the managers asked me to send him some quotes from contractors. Even though I didn't believe that was my job, I ended up getting some quotes and...
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1.4
Product
Vivint Security System Installation
I liked
  • Alarm system
I didn't like
  • Worse customer service
#1097953
For the first 2 months or so everything worked and I thought vivint was the best. Then vivint became my worst nightmare!!! Nothing has worked properly or at all. It's been over a year that I have been paying for a service that I don't receive. My doorbell does not work...
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Anonymous
Princess

That is a breach of contract on their part. You should not be paying for a service you are not receiving until they fix the problem, they need to refund you the amount equal t...

Anonymous
Anonymous

Hello,I am also ripped off by Vivint would like to take legal action on them.Please let us know how to cancel my contract.I live in houston,TXThanks

1.0
Product
Vivint Security System Installation
I didn't like
  • Dismissive nature
#1085730

We wanted to add more security to our house like the self locking key, doorbell mirror and another whole building.We have wonderful security here but they don't offer the key lock or the door bell so when Vivinit came by our house we were pleased. The guy promised us...
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1.0
Product
Vivint Security System Installation
#1075072

Vivint - Terrible company

From the installer not having tools to install to the system not working to cancellation, I canceled immediately, took a huge lost on equipment (no refund). Stay away from this so called security company.
1.0
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Advertised vs Delivered
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Product
Vivint Security System Installation
#1074698
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Vivint personnel have lied & heated me out of almost $6,000. Starting with someone coming to my door around 4th of July 2007 & chatting with me about my home security system (which I already had through a different company), next thing I knew there were a few guys in...
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1.9
Product
Vivint Security System Installation
I didn't like
  • Coercion to upgrade when not needed
  • Lies
  • Sales tactics
#1001293
So far my husband and I have been very unimpressed with Vivint. We live in a new neighborhood and have had several companies stop by to sell us their systems. We could have chosen any company but having had experience with Vivint in the past, we waited for them to drop...
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2.0
Product
Vivint Security System Installation
#990826

Vivint - Charged without issue being fixed

Door bell camera install caused regulatory to blow. They charged me for a service call without fixing the issue. Several calls but no luck getting the charge removed. Rather than backing their product they put the issue back on the customer. I changed my yard sign to say "worst customer service company, Vivint". My neighbor just went with a different company (good for them). This is not the first issue with their product. I realize my mistake in trusting this company, will drop their service as soon as my contract ends. Without a doubt the worse business responsibility ever! I do not recommend this company as they are not willing to stand behind their product.
Product
Vivint Security System Installation
#981478
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Package of $49.99 not complete by Vivint Home Security

I have a 49.99 package with vivint. I do not have sensors on my windows. Motion sensor which never worked. Sensor on front door and back door, none on side door. When entering from the garage, you can walk all through my house alarm will not sound. Front door should have door bell with camera vision, I don't have one. The app was put on my smart phone to look at what? All I asked was to get $49.99 complete package which I deserve. I would appreciate if a representative could come to my resident and check what I am complaining about. I tried to get satisfaction since August no one has helped me. I've been getting one excuse after another.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Product
Vivint Security System Installation
I didn't like
  • Deceitfulness of salesman
#959704
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