Product: Vivint Security System Installation Clear all filters (12 of 12 reviews match)
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A Vivint technician fell through the attic leaving a hole in my garage ceiling. I contacted the claims department, one of the managers asked me to send him some quotes from contractors. Even though I didn't believe that was my job, I ended up getting some quotes and...
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1.4
Product
Vivint Security System Installation
I liked
  • Alarm system
I didn't like
  • Worse customer service
#1097953
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For the first 2 months or so everything worked and I thought vivint was the best. Then vivint became my worst nightmare!!! Nothing has worked properly or at all. It's been over a year that I have been paying for a service that I don't receive. My doorbell does not work...
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Anonymous
Princess

That is a breach of contract on their part. You should not be paying for a service you are not receiving until they fix the problem, they need to refund you the amount equal t...

Anonymous
Anonymous

Hello,I am also ripped off by Vivint would like to take legal action on them.Please let us know how to cancel my contract.I live in houston,TXThanks

1.0
Product
Vivint Security System Installation
I didn't like
  • Dismissive nature
#1085730
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We wanted to add more security to our house like the self locking key, doorbell mirror and another whole building.We have wonderful security here but they don't offer the key lock or the door bell so when Vivinit came by our house we were pleased. The guy promised us...
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1.0
Product
Vivint Security System Installation
#1075072
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Vivint - Terrible company

From the installer not having tools to install to the system not working to cancellation, I canceled immediately, took a huge lost on equipment (no refund). Stay away from this so called security company.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Product
Vivint Security System Installation
#1074698
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Vivint personnel have lied & heated me out of almost $6,000. Starting with someone coming to my door around 4th of July 2007 & chatting with me about my home security system (which I already had through a different company), next thing I knew there were a few guys in...
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1.9
Product
Vivint Security System Installation
I didn't like
  • Coercion to upgrade when not needed
  • Lies
  • Sales tactics
#1001293
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So far my husband and I have been very unimpressed with Vivint. We live in a new neighborhood and have had several companies stop by to sell us their systems. We could have chosen any company but having had experience with Vivint in the past, we waited for them to drop...
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2.0
Product
Vivint Security System Installation
#990826
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I changed my yard sign to say "worst customer service company, Vivint". My neighbor just went with a different company (good for them). This is not the first issue with their product. I realize my mistake in trusting this company, will drop their service as soon as my...
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Product
Vivint Security System Installation
#981478
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I was assured by the vivint customer account rep that I wouldn't be charged anything since I decided to cancel. In the course of the phone calls, I also found out that they charge to send a tech for any issues (free with most other security companies). Day 4 and I...
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1.1
Product
Vivint Security System Installation
I didn't like
  • Misrepresentation
  • Overpriced
  • Omission of facts acceptable
#885834
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Vivint - Don't sign on the dotted line
Vivint - Don't sign on the dotted line
I promised the people at VIVINT I would share our experience, so here is it. We fell for it, I admit. It was the glittery extras that drew me in. We were very happy with the security system we had been using, but this salesperson got me interested when he mentioned...
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Anonymous
Anonymous

Thank you. Now I will not use them

Anonymous
Anonymous

it is a rip off

1.1
Product
Vivint Security System Installation
I didn't like
  • Auto-pay set up without permission
  • Double billed
  • Very long hold times to speak with agent
#884876
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I would like to share my experience with vivint. I first signed up with vivint (then known as APX alarms) in May 2010. The salesman that came to my door was polite and very knowledgeable. Not too pushy but still managed to convince me to set up an alarm. I had...
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Anonymous
Anonymous

Join forces with other Canadians who have experienced the Vivint sting - we are organizing and moving towards a class action law suit, if interested please email classactionca...

Anonymous
Anonymous

I too had a similar situation and am still dealing with it as of today. I want to warn anyone who is approached by Vivint Salesmen to think long and hard if the security syst...

1.6
Product
Vivint Security System Installation
#882744
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