Product: Vivint Security System Free Trial Clear all filters (6 of 6 reviews match)
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1.3
Details
Well I texted him and called and he had told me that 4th day he was coming out and he need some information to have Vivint pay me contract off with Cox. Well I sent him everything he asked for and never heard anything back from him. Finally called Vivint last week to...
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Review
#1271720 Review #1271720 is a subjective opinion of poster.
Service
Vivint Security System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
I was told by the sales person that I could try there system for thirty day or cancel after trail period. The sales person lied and I was unable to get in touch with him to cancel. I was told by customer service I had three days to cancel. I ask Vivint to seen me a...
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1 comment
Anonymous
#1420503

I want to think and praise the Utah BBB for there help.... The Vivint contract did not have the sales person signature on the contract.

Review
#1152477 Review #1152477 is a subjective opinion of poster.
Service
Vivint Security System Free Trial
Cons
  • Company was not up front with there cancellation policy
  • Unethical with lies
Every time you BUY a new part to own with Vivint they extend your contract. After paying that ridiculous amount of money- OF COURSE when you move they tell you not to move the system. BS! For the amount of nonsense you pay for in poor customer consumer service from...
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Review
#1078399 Review #1078399 is a subjective opinion of poster.
Service
Vivint Security System Free Trial
Reason of review
Problems with payment
1.0
Details
So I started with Vivint a week and a half ago and the guys told me he'd be back in a couple days to see how it was going and that if we didn't like it they could come back and remove the equipment. So I waited and a week later I call vivint and they told me I only...
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2 comments
Anonymous
#1347342

If you couldn't afford the $78 a month why did you sign to begin with.

That being said.... they are a contract trapping company.

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Review
#1058931 Review #1058931 is a subjective opinion of poster.
Service
Vivint Security System Free Trial
Reason of review
Problems with payment

Vivint - They worry about money not the customer!

The person who came to the house and sold us the system told me anytime I wanted to cancel I could. The first month billing was wrong and I called and they would not change it. I called the rep and told him about it and if that's the kind of customer service I was going to get I didn't want the system. They did modify the bill but I was already done with them. If the rep that comes to the house and the company can't get things right from the start what keeps them from messing up later? Then they informed me that I signed a 5 yr contract and would not let me out of the contract! The rep stopped answering his phone and would not contact me back after several voicemail. This is not a company I want protecting me and my family! They seems more worried about their money than the quality of their service and when you have an issue they stop answering your calls. I have not used the system in the last 2 years but have been paying for it. Guess when my 5 years are up they will come get the system? I feel screwed out of my money!
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Review
#962372 Review #962372 is a subjective opinion of poster.
Service
Vivint Security System Free Trial
Reason of review
Poor customer service
Loss
$58
Preferred solution
Let the company propose a solution
1.3
Details

Update by user Sep 14, 2016

After I submitted this review last night, I put the same review on Vivints facebook and instagram pages. As of today, they have blocked me and deleted my reviews.

I simply stated what I shared here.

I did not sleep well last night as I was afraid for the safety of my...

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Review
#918220 Review #918220 is a subjective opinion of poster.
Service
Vivint Security System Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts