Product: Vivint Security System Clear all filters (201 of 201 reviews match)
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I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything is to far from the main unit. But they will not let me out of contract now even after they...
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Review
#1380226 Review #1380226 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Loss
$3500
Preferred solution
Full refund
I have vivint , we had nothing but bad service from day one they would send technical people out and they could get to work ,one year of run around,been said we were flooded in Harvey and our house was tour down,they don’t understand the house was destroyed we had to...
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Review
#1363180 Review #1363180 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service

Stay away from Vivint

1.0
Details
Doorbell cam never worked, someone attempted to break into my home, opening the back door. Alarm never sounded. My dogs work better than Vivint. Packages were stolen from my porch. And these people still want me to pay off my contract
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Review
#1343645 Review #1343645 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Wrongful promises and commitments
  • Long wait times on hold
  • Snooty cs agents
2.8
Details
I've been sick here lately and missed a lot of work I fell behind a little on my Vivint account and got hit with emails and phone calls but that I can live with as its there right to collect a debt. but to make my panel start beeping at 8 am is definitely got to be...
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Review
#1343444 Review #1343444 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Equipment works well
  • Customer reps are nice
  • Equipment
Cons
  • Billing threw control panel beeping
  • Contract cant be cancelled for 5 years
  • Software updates that change features
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.3
Details
We cancelled the home phone and Vivint unit started beeping. My brother called tech support and they stated that needs landline. My brother said "cancel the service". Mom still getting billed at 8 months. Contact wirh customer service said they needed email requesting...
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2 comments
Anonymous
#1652864

Update on this issue. After going to the top, I got a refund for the 8 months!

Only after finding the president on LinkedIn, and messaging him through this site, was I able to get anywhere. We are satisfied with the response.

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Review
#1342914 Review #1342914 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Return, Exchange or Cancellation Policy
2.8
Details
It's clear that Vivint has no intention of fixing their deceptive ways. I have spoken to four representatives, all of which gave me varying answers to the very simple request to transfer the "SYSTEM PURCHASE AND SERVICES AGREEMENT-RETAIL INSTALLMENT CONTRACT" to the...
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Review
#1331247 Review #1331247 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Transfer of service
Loss
$1800
Preferred solution
Let the company propose a solution

Vivint - Doorbell camera doesn't work

Doorbell camera doesn't work. 2 packages on my door 2 different company. Camera does not record unless you have been standing in front of it for 20 seconds. Bought and installed 24 hours ago.
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Review
#1307891 Review #1307891 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

Vivint - Trying to cancel service

We received letters saying that our home was not covered anymore,and we needed to have an upgrade.So my husband decided to go with another provider. Now we are trying to cancel the services
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Review
#1306819 Review #1306819 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Return, Exchange or Cancellation Policy
cameras continue to say offline, none work, garage door will say it is open when it is closed, can't open garage using app., front door bell camera doesn't work, says front door open. Have called customer services numerous times even spoke to a manger whom was suppose...
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2 comments
Anonymous
#1554055

I have same issues. I get no answers from Customer Service.

Currently my system is off. I bought it in December.

It has not worked more then it worked. I want my money back.

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Review
#1301020 Review #1301020 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund
Vivint plays a game of deception by offering "band-aid" solutions just to pacify the customer so they can distance themselves from the root cause of the issue which never disappears. They send multiple techs, rarely the same one, to the residence and perform...
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Review
#1289315 Review #1289315 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality