Product: Vivint Security System Clear all filters (190 of 190 reviews match)
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Vivint - Doorbell camera doesn't work

Doorbell camera doesn't work. 2 packages on my door 2 different company. Camera does not record unless you have been standing in front of it for 20 seconds. Bought and installed 24 hours ago.
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Author
Product
Vivint Security System
Reason of review
Bad quality
Review #1307891 is a subjective opinion of poster.
0 comments

Vivint - Trying to cancel service

We received letters saying that our home was not covered anymore,and we needed to have an upgrade.So my husband decided to go with another provider. Now we are trying to cancel the services
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Author
Product
Vivint Security System
Reason of review
Return, Exchange or Cancellation Policy
Review #1306819 is a subjective opinion of poster.
1 comment
Our outdoor camera notifies us by cell phone dings every 20 seconds that it has detected something. The recorded clips are now only 3 seconds instead of 20 seconds as it is programmed to do. They’ve added boosters and replaced cameras to no avail. The thermostats do...
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Anonymous
#1506720

I worked there for 5 years and I totally agree. Equipment is total cheap garbage and they make the customer fix their own panel and equipment. I left after 5 years and I feel ...

Author
Product
Vivint Security System
Reason of review
Bad quality
Review #1282176 is a subjective opinion of poster.
0 comments
1.0
Details
VIVINT HAS HAD TO SEND OUT TECHNICIANS TO OUR HOMES OVER 20 TIMES IN THE LAST 4 MONTHS SINCE WE STARTED, THEY HAVE REPLACED FAULTY EQUIPMENT, REBOOTS DAILY, UPDATE THEIR HORRIBLE SOFTWARE AND STILL OUR CAMERAS ARE CONTINUOUSLY OFFLINE, NO CLIPS RECORDED AND NOW WHEN...
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Author
Location
Carlsbad, California
Product
Vivint Security System
Cons
  • Cancellation policy and contract length
  • Service
  • Equipment
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
Review #1281596 is a subjective opinion of poster.
0 comments
This Vivint system functions very RARELY, and is INEFFECTIVE with continuous service interruptions. We are having ongoing system issues which ranges from the following: App malfunction, Panel malfunction so often which requires frequent checks from technicians. Making...
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Author
Product
Vivint Security System
Reason of review
Bad quality
Review #1264814 is a subjective opinion of poster.
0 comments
1.0
Details
I was explained to the Vivint customer service that i need the alarm As soon as possible. In addition, Vivint scheduling department was rude and it was not able to help me. All he said it was that they couldn’t do anything to help me. That the only thing they can do...
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Author
Product
Vivint Security System
Reason of review
Poor customer service
Review #1260307 is a subjective opinion of poster.
0 comments
Yes , it's time to sue Vivint; I spent 1356.00 at Best Buy for their "Smart Home System".. I had to leave town (which was the primary reason for getting the system installed). At about 90 days (not even the full 120 days).. the system just quit working, I couldn't...
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Author
Product
Vivint Security System
Reason of review
Bad quality
Review #1246995 is a subjective opinion of poster.
2 comments
2.0
Details
I have had Vivint technicians come to my home at least five times or more now. When they arrive at my home and perform their test, they will have all the cameras online then leave and moments later I experience the same problems. During my last appointment the...
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Anonymous
#1513507

You should remove your personal information from this post, not sure why you shared your entire address here.

Author
Product
Vivint Security System
Reason of review
System will not stay connected
Preferred solution
Let the company propose a solution
Review #1244958 is a subjective opinion of poster.
0 comments
Deceptive sales tactics and extremely expensive for product that doesn't work half the time doorbell does not work in technician so they could not fix it sensor in bathroom goes off on expectedly in the middle of the night 60 month contract was hidden from us until the...
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Author
Product
Vivint Security System
Reason of review
Bad quality
Review #1213945 is a subjective opinion of poster.
0 comments
I have now moved the Vivint detector to the garage where it can beep until I need to replace the battery and the alarm does not go off every eight hours. Eventually will need to disarm the whole system because in my area there is no need for an alarm system. Came with...
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Author
Product
Vivint Security System
Reason of review
Pricing issue
Review #1210406 is a subjective opinion of poster.