Product: Vivint Security System Clear all filters (201 of 201 reviews match)
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day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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Review
#1529719 Review #1529719 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
1.3
Details

Update by user May 01

It's not free maintenance system like other companies.

Original review posted by user Apr 30

I called Vivint to take their system out of my house because it does not work but they said, not until the contract will expire in five years (August 19, 2021). They increase their charges to $87.47 a month. And...
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Review
#1524991 Review #1524991 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Being lied totold i cannot cancel
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5100
Preferred solution
Full refund
Tags
  • Unethical vivint

Vivint - I refuse to pay to cancel service.

1.3
Details
Payi g every month when your service camera has not worked for months. I refuse ti pay to cancel service.
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Review
#1498494 Review #1498494 is a subjective opinion of poster.
Product
Vivint Security System
1.0
Details
I HATE YOUR SERVICE AND INTEND TO MAKE SURE THAT EVERYONE KNOWS NEVER, NEVER, NEVER, NEVER GET SERVICE WITH YOUR COMPANY. JUST LET ME OUT OF MY CONTRACT NOW. WORST SECURITY PROVIDER EVER. BEWARE AND DON'T PURCHASE DON'T PURCHASE VIVINT SECURITY SYSTEMS FOR...
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Review
#1495477 Review #1495477 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Cant even remember
Cons
  • False advertising
  • Would not send technicians to make repairs
  • Told to repair wiring on equipment
Reason of review
Not as described/ advertised
Loss
$3600
Preferred solution
cancel policy with no cancellation fee.
Tags
  • Vivint Poor Service
1.3
Details
Vivint.Smart Home(Todd\Andie-wife Pederson and Keith Nellson founders) located at 4931 North 300 West Provo, UT 84604 801-377-9111 is a shi**y company. Formerly APX Alarm Security Solutions(The Blackstone Group is part of them too) and one wonders why they had to...
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Review
#1487471 Review #1487471 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Extremly unethical practices
  • Snooty cs agents
  • Being deceived about their product
Reason of review
Not as described/ advertised
Preferred solution
Remove from my credit reports
Tags
  • Unprofessional
  • Vivint FALSE STATEMENTS
  • Misrepresenting

Vivint - Lied to about canceling

1.0
Details
I was told all I had to do was call to cancel. I called the very next day and was told to think about it, give it a try and if I still want to cancel call in a week. When I called back I was told it was too late to cancel. I was stuck paying $$ for 3 yrs for something I never used.!!!!!
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Review
#1479438 Review #1479438 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I have been trying to cancel my Vivent account for 9 months Now. I even have involved an attorney. They continue to call me claiming I owe money and they also allow me to have access to someone else cameras at a home I no longer own (this is named in the legal...
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Review
#1471534 Review #1471534 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
Loss
$200

Vivint - Bad, bad, bad - Buyer Beware

1.0
Details
I should've taken note of the comments but was sold by a Best Buy employee during Black Friday sale. Worse decision. I have not used it since it's installation and discovered that I do not receive the system updates, which eventually will not allow your system to work properly. Now Best Buy doesn't sale it through their stores - wonder why? All I can offer to anyone considering this alarm system is "to go elsewhere." Customer service is lacking as well as appropriate technicians.
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Review
#1467931 Review #1467931 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Refund
  • Installation
  • Warranty
Reason of review
Return, Exchange or Cancellation Policy
Loss
$750
Preferred solution
Full refund

Vivint Camera Does Not Work

For a year and a half, I have had to call Vivint over a dozen times and still the doorbell camera does not work consistently! Each time I call, they expect me to run back-and-forth from the dorm to the panel—i’m 69 years old! I believe a class-action suit should be filed against them.
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Review
#1440575 Review #1440575 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
1.0
Details
Have not used system or lived in house where system was installed for over 3 months. Called many times to get my system stopped because I did not use it at all .Many times receiving false alarms I just disregarded the alarm but never received any calls from the...
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Review
#1394962 Review #1394962 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • High pressure sales when canceling
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund