Product: Vivint Security System Clear all filters (190 of 190 reviews match)
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Vivint - Bad, bad, bad - Buyer Beware

1.0
Details
I should've taken note of the comments but was sold by a Best Buy employee during Black Friday sale. Worse decision. I have not used it since it's installation and discovered that I do not receive the system updates, which eventually will not allow your system to work properly. Now Best Buy doesn't sale it through their stores - wonder why? All I can offer to anyone considering this alarm system is "to go elsewhere." Customer service is lacking as well as appropriate technicians.
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Author
Product
Vivint Security System
Cons
  • Customer service
  • Being deceived about their product
  • Warranty
Reason of review
Return, Exchange or Cancellation Policy
Loss
$750
Preferred solution
Full refund
Review #1467931 is a subjective opinion of poster.
0 comments

Vivint Camera Does Not Work

For a year and a half, I have had to call Vivint over a dozen times and still the doorbell camera does not work consistently! Each time I call, they expect me to run back-and-forth from the dorm to the panel—i’m 69 years old! I believe a class-action suit should be filed against them.
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Author
Product
Vivint Security System
Reason of review
Bad quality
Review #1440575 is a subjective opinion of poster.
0 comments
1.8
Details
Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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Author
Location
Provo, Utah
Product
Vivint Security System
Cons
  • Cancellation policies
  • No integrity
  • Products
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Review #1439638 is a subjective opinion of poster.
0 comments
1.0
Details
Have not used system or lived in house where system was installed for over 3 months. Called many times to get my system stopped because I did not use it at all .Many times receiving false alarms I just disregarded the alarm but never received any calls from the...
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Author
Location
Middletown, Rhode Island
Product
Vivint Security System
Cons
  • High pressure sales when canceling
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
Review #1394962 is a subjective opinion of poster.
0 comments
I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything is to far from the main unit. But they will not let me out of contract now even after they...
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Author
Product
Vivint Security System
Reason of review
Bad quality
Loss
$3500
Preferred solution
Full refund
Review #1380226 is a subjective opinion of poster.
0 comments
I have vivint , we had nothing but bad service from day one they would send technical people out and they could get to work ,one year of run around,been said we were flooded in Harvey and our house was tour down,they don’t understand the house was destroyed we had to...
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Author
Product
Vivint Security System
Reason of review
Poor customer service
Review #1363180 is a subjective opinion of poster.
0 comments

Stay away from Vivint

1.0
Details
Doorbell cam never worked, someone attempted to break into my home, opening the back door. Alarm never sounded. My dogs work better than Vivint. Packages were stolen from my porch. And these people still want me to pay off my contract
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Author
Location
Salt Lake City, Utah
Product
Vivint Security System
Cons
  • Wrongful promises and commitments
  • Long wait times on hold
  • Snooty cs agents
Review #1343645 is a subjective opinion of poster.
0 comments
2.8
Details
I've been sick here lately and missed a lot of work I fell behind a little on my Vivint account and got hit with emails and phone calls but that I can live with as its there right to collect a debt. but to make my panel start beeping at 8 am is definitely got to be...
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Author
Location
Macon, Georgia
Product
Vivint Security System
Pros
  • Equipment
  • Customer reps are nice
  • Equipment works well
Cons
  • Contract cant be cancelled for 5 years
  • Software updates that change features
  • Extremly unethical practices
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1343444 is a subjective opinion of poster.
2 comments
1.3
Details
We cancelled the home phone and Vivint unit started beeping. My brother called tech support and they stated that needs landline. My brother said "cancel the service". Mom still getting billed at 8 months. Contact wirh customer service said they needed email requesting...
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Anonymous
#1652864

Update on this issue. After going to the top, I got a refund for the 8 months! Only after finding the president on LinkedIn, and messaging him through this site, was I able to...

Author
Product
Vivint Security System
Reason of review
Return, Exchange or Cancellation Policy
Review #1342914 is a subjective opinion of poster.
0 comments
2.8
Details
It's clear that Vivint has no intention of fixing their deceptive ways. I have spoken to four representatives, all of which gave me varying answers to the very simple request to transfer the "SYSTEM PURCHASE AND SERVICES AGREEMENT-RETAIL INSTALLMENT CONTRACT" to the...
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Author
Location
Provo, Utah
Product
Vivint Security System
Reason of review
Transfer of service
Loss
$1800
Preferred solution
Let the company propose a solution
Review #1331247 is a subjective opinion of poster.