Seller: Vivint Product: Vivint Security System Clear all filters (0 of 190 reviews match)
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The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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Author
Location
Houston, Texas
Product
Vivint Security System
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Review #1539571 is a subjective opinion of poster.
0 comments

Vivint - Charging for cancellation

I requested to cancel my service on 04/17/2019 and its now 05/13/2019 and they just charged be another bill , I requested the service to be canceled in time so not be paying for something I do not use , but I guess they will try to get all they can from you up til the end . I would not recommend this service , go with Simple Safe , its better . to me. RW
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Product
Vivint Security System
Review #1533287 is a subjective opinion of poster.
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Vivint - Sold non existing debt to collectors

1.2
Details
They waved the debt of the deceased individual, sent it to my name instead even though they my said the account was closed and didn’t exist. 2 years later it shows up on my credit from perfections collections. Who were extremely rude might I add.
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Author
Location
Manhattan, New York
Product
Vivint Security System
Review #1530394 is a subjective opinion of poster.
0 comments
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
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Author
Location
Fort Worth, Texas
Product
Vivint Security System
Reason of review
Bad quality
Loss
$2
Preferred solution
Let the company propose a solution
Review #1529719 is a subjective opinion of poster.
0 comments
1.3
Details
I called Vivint to take their system out of my house because it does not work but they said, not until the contract will expire in five years (August 19, 2021). They increase their charges to $87.47 a month. And continue to collect the monthly payment to the end of the...
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Author
Product
Vivint Security System
Cons
  • Being lied totold i cannot cancel
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5100
Preferred solution
Full refund
Tags
  • Unethical vivint
Review #1524991 is a subjective opinion of poster.
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Vivint - I refuse to pay to cancel service.

1.3
Details
Payi g every month when your service camera has not worked for months. I refuse ti pay to cancel service.
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Author
Product
Vivint Security System
Review #1498494 is a subjective opinion of poster.
0 comments
1.0
Details
I HATE YOUR SERVICE AND INTEND TO MAKE SURE THAT EVERYONE KNOWS NEVER, NEVER, NEVER, NEVER GET SERVICE WITH YOUR COMPANY. JUST LET ME OUT OF MY CONTRACT NOW. WORST SECURITY PROVIDER EVER. BEWARE AND DON'T PURCHASE DON'T PURCHASE VIVINT SECURITY SYSTEMS FOR...
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Author
Product
Vivint Security System
Pros
  • Cant even remember
Cons
  • Would not send technicians to make repairs
  • False advertising
  • Told to repair wiring on equipment
Reason of review
Not as described
Loss
$3600
Preferred solution
cancel policy with no cancellation fee.
Review #1495477 is a subjective opinion of poster.
0 comments
1.3
Details
Vivint.Smart Home(Todd\Andie-wife Pederson and Keith Nellson founders) located at 4931 North 300 West Provo, UT 84604 801-377-9111 is a shi**y company. Formerly APX Alarm Security Solutions(The Blackstone Group is part of them too) and one wonders why they had to...
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Author
Product
Vivint Security System
Cons
  • Being deceived about their product
  • Extremly unethical practices
  • Snooty cs agents
Reason of review
Not as described
Preferred solution
Remove from my credit reports
Review #1487471 is a subjective opinion of poster.
0 comments

Vivint - Lied to about canceling

1.0
Details
I was told all I had to do was call to cancel. I called the very next day and was told to think about it, give it a try and if I still want to cancel call in a week. When I called back I was told it was too late to cancel. I was stuck paying $$ for 3 yrs for something I never used.!!!!!
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Author
Product
Vivint Security System
Reason of review
Return, Exchange or Cancellation Policy
Review #1479438 is a subjective opinion of poster.
0 comments
1.0
Details
I have been trying to cancel my Vivent account for 9 months Now. I even have involved an attorney. They continue to call me claiming I owe money and they also allow me to have access to someone else cameras at a home I no longer own (this is named in the legal...
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Author
Product
Vivint Security System
Reason of review
Poor customer service
Loss
$200
Review #1471534 is a subjective opinion of poster.