Product: Vivint Security System Clear all filters (0 of 189 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:

Vivint - Charging for cancellation

I requested to cancel my service on 04/17/2019 and its now 05/13/2019 and they just charged be another bill , I requested the service to be canceled in time so not be paying for something I do not use , but I guess they will try to get all they can from you up til the end . I would not recommend this service , go with Simple Safe , its better . to me. RW
Product
Vivint Security System
#1533287
Show

Vivint - Sold non existing debt to collectors

They waved the debt of the deceased individual, sent it to my name instead even though they my said the account was closed and didn’t exist. 2 years later it shows up on my credit from perfections collections. Who were extremely rude might I add.
1.2
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Vivint Security System
#1530394
Show
day 1 The install went well.... system worked good 6 MO later system went down.. service tech was called out after a 2 week wait. tech told us that the 1st tech installed the system incorrect is why it wasn't working. he removed the inside panel from the kitchen wall...
Read more
Product
Vivint Security System
#1529719
I called Vivint to take their system out of my house because it does not work but they said, not until the contract will expire in five years (August 19, 2021). They increase their charges to $87.47 a month. And continue to collect the monthly payment to the end of the...
Read more
1.3
Product
Vivint Security System
I didn't like
  • Being lied totold i cannot cancel
#1524991

Vivint - I refuse to pay to cancel service.

Payi g every month when your service camera has not worked for months. I refuse ti pay to cancel service.
1.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Vivint Security System
#1498494
Show
I HATE YOUR SERVICE AND INTEND TO MAKE SURE THAT EVERYONE KNOWS NEVER, NEVER, NEVER, NEVER GET SERVICE WITH YOUR COMPANY. JUST LET ME OUT OF MY CONTRACT NOW. WORST SECURITY PROVIDER EVER. BEWARE AND DON'T PURCHASE DON'T PURCHASE VIVINT SECURITY SYSTEMS FOR...
Read more
1.0
Product
Vivint Security System
I liked
  • Cant even remember
I didn't like
  • Wrongful promises and commitments
  • False advertising
  • Told to repair wiring on equipment
#1495477
Vivint.Smart Home(Todd\Andie-wife Pederson and Keith Nellson founders) located at 4931 North 300 West Provo, UT 84604 801-377-9111 is a shi**y company. Formerly APX Alarm Security Solutions(The Blackstone Group is part of them too) and one wonders why they had to...
Read more
1.3
Product
Vivint Security System
I didn't like
  • Being deceived about their product
  • Extremly unethical practices
  • Snooty cs agents
#1487471

Vivint - Lied to about canceling

I was told all I had to do was call to cancel. I called the very next day and was told to think about it, give it a try and if I still want to cancel call in a week. When I called back I was told it was too late to cancel. I was stuck paying $$ for 3 yrs for something I never used.!!!!!
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Vivint Security System
#1479438
Show
I have been trying to cancel my Vivent account for 9 months Now. I even have involved an attorney. They continue to call me claiming I owe money and they also allow me to have access to someone else cameras at a home I no longer own (this is named in the legal...
Read more
1.0
Product
Vivint Security System
#1471534

Vivint - Bad, bad, bad - Buyer Beware

I should've taken note of the comments but was sold by a Best Buy employee during Black Friday sale. Worse decision. I have not used it since it's installation and discovered that I do not receive the system updates, which eventually will not allow your system to work properly. Now Best Buy doesn't sale it through their stores - wonder why? All I can offer to anyone considering this alarm system is "to go elsewhere." Customer service is lacking as well as appropriate technicians.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Vivint Security System
I didn't like
  • Warranty
  • Being deceived about their product
  • Refund
#1467931
Show