Product: Vivint Security System Clear all filters (0 of 177 reviews match)
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Have not used system or lived in house where system was installed for over 3 months. Called many times to get my system stopped because I did not use it at all .Many times receiving false alarms I just disregarded the alarm but never received any calls from the...
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1.0
Product
Vivint Security System
I didn't like
  • High pressure sales when canceling
#1394962
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I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago. Service guys say there is no way to make it work as everything is to far from the main unit. But they will not let me out of contract now even after they...
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Vivint Security System
#1380226
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I have vivint , we had nothing but bad service from day one they would send technical people out and they could get to work ,one year of run around,been said we were flooded in Harvey and our house was tour down,they don’t understand the house was destroyed we had to...
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Vivint Security System
#1363180
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Stay away from Vivint

Doorbell cam never worked, someone attempted to break into my home, opening the back door. Alarm never sounded. My dogs work better than Vivint. Packages were stolen from my porch. And these people still want me to pay off my contract
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Product
Vivint Security System
I didn't like
  • Snooty cs agents
  • Long wait times on hold
  • Wrongful promises and commitments
#1343645
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I've been sick here lately and missed a lot of work I fell behind a little on my Vivint account and got hit with emails and phone calls but that I can live with as its there right to collect a debt. but to make my panel start beeping at 8 am is definitely got to be...
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2.8
Product
Vivint Security System
I liked
  • Customer reps are nice
  • Equipment
  • Equipment works well
I didn't like
  • Extremly unethical practices
  • Billing threw control panel beeping
  • Contract cant be cancelled for 5 years
#1343444
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We cancelled the home phone and Vivint unit started beeping. My brother called tech support and they stated that needs landline. My brother said "cancel the service". Mom still getting billed at 8 months. Contact wirh customer service said they needed email requesting...
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Anonymous
Anonymous

Forget all about the BBB ; they can and will do nothing. They have no legal or representative authority and have no impact upon the dishonest. Experience has taught me to canc...

1.3
Product
Vivint Security System
#1342914
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It's clear that Vivint has no intention of fixing their deceptive ways. I have spoken to four representatives, all of which gave me varying answers to the very simple request to transfer the "SYSTEM PURCHASE AND SERVICES AGREEMENT-RETAIL INSTALLMENT CONTRACT" to the...
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2.8
Product
Vivint Security System
#1331247
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Vivint - Doorbell camera doesn't work

Doorbell camera doesn't work. 2 packages on my door 2 different company. Camera does not record unless you have been standing in front of it for 20 seconds. Bought and installed 24 hours ago.
Product
Vivint Security System
#1307891
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Vivint - Trying to cancel service

We received letters saying that our home was not covered anymore,and we needed to have an upgrade.So my husband decided to go with another provider. Now we are trying to cancel the services
Product
Vivint Security System
#1306819
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Our outdoor camera notifies us by cell phone dings every 20 seconds that it has detected something. The recorded clips are now only 3 seconds instead of 20 seconds as it is programmed to do. They’ve added boosters and replaced cameras to no avail. The thermostats do...
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Anonymous
Justin d

I worked there for 5 years and I totally agree. Equipment is total cheap garbage and they make the customer fix their own panel and equipment. I left after 5 years and I feel ...

Product
Vivint Security System
#1282176
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