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Verified Reviewer

Simple safe | Vivint in Henderson, Nevada

1.7
Details
I purchased a Vivint security system in October of 2019. I did the monitoring service for a few months, but $60.00 per month is very high priced. I canceled the monitoring service and discover that I no longer had the monitoring app available on my phone. No one told this! Then the magnets began falling out of the doors and a camera was no working correctly. I call Vivint for parts and service questions. Since I no longer had the $60.00 monitoring system, to them I no longer existed. They would not sell me parts or offer service even if I paid for it. Go with Simply Safe. They will help even if you do not have the monitoring system and it is only $15.00 per month. Vivint is a rip off with very bad service. Stay away from them.
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Review
#1772937 Review #1772937 is a subjective opinion of poster.
Product
Vivint Security System

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.8
Details
Our story starts way before the Vivint alarm was installed, first they didn't keep the first original appointment which was scheduled. then when the Vivint installer came to our house the gentlemen stunk and smelled so bad with cigarettes smoke that my wife had to...
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Review
#1757068 Review #1757068 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Panel seems to malfunction when we leave and coming home
Reason of review
Vivint in general from system to alarm to installers
Preferred solution
My wife and I aren't sure what we want we just want Vivint to make things right. My wife wants our home protected and save. We want Vivint to make things right. Again we have all the names of the first installer to the last installer of Vivint.
1.2
Details
We got the Vivant security system last summer. We have had nothing but problems with the cameras. I don’t check them daily, but when I do need to check them from the app, my videos won’t download or I find that the cameras haven’t been recording at all for several...
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Review
#1687157 Review #1687157 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Friendliness of customer support
Cons
  • Not caring about your system problems
Reason of review
Bad quality
Loss
$500
Preferred solution
Stop charging me and take equipment back
1.2
Details

Update by user Sep 17, 2019

My loss is far greater than $30..... would not allow me to adjust the amount.

Original review posted by user Sep 17, 2019

I've had fighting for over a year now. I am still in a contract. I have a doorbell camera, front door lock, backyard camera, garage opener, three Nest thermostats, fire alarm and glass...
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Review
#1656270 Review #1656270 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Technical support
  • Lack of resoution
  • Lack of updated equipment installed andmonthly rate
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • Vivint Complaints
  • Vivint Breached Contract

Vivint sucks

1.0
Details
No customer service. They want you to do everything! They initially told us that the system in electronically activate but it works of of batteries the will bleed you dry! Biggest mistake ever made! STAY AWAY FROM VIVINT!!!
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Review
#1654318 Review #1654318 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
1.0
Details

Update by user Aug 31, 2019

NOTHING

Original review posted by user Aug 29, 2019

in 2018 I bought and installed a Vivint Home Security system from my local BestBuy store in Portland. There were problems and disappointments from the very beginning. They could not install the programmable door locks they told me about and said they expected...
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Review
#1639648 Review #1639648 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • I did not like and would nor recommend to anyone
  • Shady
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2584
Preferred solution
Let the company propose a solution
Tags
  • Misrepresenting
  • Service Worthless
  • Vivint Poor Service
1.0
Details
I have had Vivint for a while now and about 6 months ago I tested my fire alarms and realized it wasn’t working. I then realized my cameras only worked part of the time. I tried to canctthe service they said a technician would first have to come out. The first...
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Review
#1602669 Review #1602669 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

Illegally contacting thru texts messages | Vivint in La Vergne, Tennessee

1.0
Details
From number 615-581-7320 I received a text from someone named Monica from Vivint Smart Home Security stating she was following up on my interest in home security. I have never contacted this company nor showed any interest in their product.
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Review
#1576631 Review #1576631 is a subjective opinion of poster.
Product
Vivint Security System

I AM HAVING PEOPLE CALLING | Vivint in Texarkana, Arkansas

THE PERSON CALLING FROM THIS NUMBER TELLING THEY WORK FOR VIVINT IS FASLE IN THE AREA AND THE NUMBER CAME FROM 870-455-4499 NEED TO STOP CALLING THANK YOU .
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Review
#1575916 Review #1575916 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • I like the unti i have
Reason of review
Problems with payment
Loss
$1
Preferred solution
my solution is tell the people stop calling me.

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Door camera nothing but trouble. | Vivint in San Antonio Northwest, Texas

1.1
Details
Off and on problems. Last called on 28 June, was sent someone out to fix the problem. Was told the screen was to far from the bell. So not the bell works worst than before he came. So now I have *** in one of my walls and another hole where he moved it. He told me it was a software problem and to wait for one month and see what happens. If the software problem is solved by then, if it is not solved it will cost me another $200. for a hard drive.
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Review
#1572706 Review #1572706 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution