Product: Vivint Security System Clear all filters (203 of 203 reviews match)
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1.2
Details
We got the Vivant security system last summer. We have had nothing but problems with the cameras. I don’t check them daily, but when I do need to check them from the app, my videos won’t download or I find that the cameras haven’t been recording at all for several...
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Review
#1687157 Review #1687157 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Friendliness of customer support
Cons
  • Not caring about your system problems
Reason of review
Bad quality
Loss
$500
Preferred solution
Stop charging me and take equipment back
1.2
Details

Update by user Sep 17

My loss is far greater than $30..... would not allow me to adjust the amount.

Original review posted by user Sep 17

I've had fighting for over a year now. I am still in a contract. I have a doorbell camera, front door lock, backyard camera, garage opener, three Nest thermostats, fire alarm and glass...
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Review
#1656270 Review #1656270 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Lack of updated equipment installed andmonthly rate
  • Lack of resoution
  • Technical support
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
  • Vivint Complaints
  • Vivint Breached Contract

Vivint sucks

1.0
Details
No customer service. They want you to do everything! They initially told us that the system in electronically activate but it works of of batteries the will bleed you dry! Biggest mistake ever made! STAY AWAY FROM VIVINT!!!
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Review
#1654318 Review #1654318 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
1.0
Details

Update by user Aug 31

NOTHING

Original review posted by user Aug 29

in 2018 I bought and installed a Vivint Home Security system from my local BestBuy store in Portland. There were problems and disappointments from the very beginning. They could not install the programmable door locks they told me about and said they expected...
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Review
#1639648 Review #1639648 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Shady
  • I did not like and would nor recommend to anyone
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2584
Preferred solution
Let the company propose a solution
Tags
  • Misrepresenting
  • Service Worthless
  • Vivint Poor Service
1.0
Details
I have had Vivint for a while now and about 6 months ago I tested my fire alarms and realized it wasn’t working. I then realized my cameras only worked part of the time. I tried to canctthe service they said a technician would first have to come out. The first...
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Review
#1602669 Review #1602669 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

Vivint in La Vergne, Tennessee - Illegally contacting thru texts messages

1.0
Details
From number 615-581-7320 I received a text from someone named Monica from Vivint Smart Home Security stating she was following up on my interest in home security. I have never contacted this company nor showed any interest in their product.
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Review
#1576631 Review #1576631 is a subjective opinion of poster.
Product
Vivint Security System

Vivint in Texarkana, Arkansas - I AM HAVING PEOPLE CALLING

THE PERSON CALLING FROM THIS NUMBER TELLING THEY WORK FOR VIVINT IS FASLE IN THE AREA AND THE NUMBER CAME FROM 870-455-4499 NEED TO STOP CALLING THANK YOU .
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Review
#1575916 Review #1575916 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • I like the unti i have
Reason of review
Problems with payment
Loss
$1
Preferred solution
my solution is tell the people stop calling me.

Vivint in San Antonio Northwest, Texas - Door camera nothing but trouble.

1.1
Details
Off and on problems. Last called on 28 June, was sent someone out to fix the problem. Was told the screen was to far from the bell. So not the bell works worst than before he came. So now I have *** in one of my walls and another hole where he moved it. He told me it was a software problem and to wait for one month and see what happens. If the software problem is solved by then, if it is not solved it will cost me another $200. for a hard drive.
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Review
#1572706 Review #1572706 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
The long and the short. We purchased a 6 camera system with all the bells and whistles in 2016 from Vivint. After about a year several cameras stopped working and we were unable to access recordings remotely. We had the tech out and it worked for awhile. A few months...
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Review
#1539571 Review #1539571 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Tags
  • Vivint Accountability

Contact Vivint Customer Service

Website:
www.vivint.com
Mailing Address:
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts

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Vivint reviews

Vivint - Charging for cancellation

I requested to cancel my service on 04/17/2019 and its now 05/13/2019 and they just charged be another bill , I requested the service to be canceled in time so not be paying for something I do not use , but I guess they will try to get all they can from you up til the end . I would not recommend this service , go with Simple Safe , its better . to me. RW
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Review
#1533287 Review #1533287 is a subjective opinion of poster.
Product
Vivint Security System