Product: Vivint Security System Clear all filters (195 of 195 reviews match)
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1.0
Details
Since the day I got my equipment it has not been working.I was also lied to and misinformed about how their service works. I have had the equipment for eight months and it has been nothing but problems. They have replaced the equipment several times and continue to...
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Review
#1161379 Review #1161379 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Damaged or defective
1.0
Details
I had the Vivint system installed on a Friday evening about 4 months ago after being assured by the salesman that every person approaching my front porch would be captured and recorded from the doorbell camera. I told the salesman that the doorbell camera was the main...
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Review
#1130456 Review #1130456 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Not as described/ advertised
Loss
$2900
Preferred solution
Price reduction
1.0
Details
I purchased a home 18 months ago, the previous owners had a Vivint Security system, that I wasn't interested in transferring, so we deactivated the service, but the panel and motion detectors remained installed. Up until about 3 months ago, we had no issues -- but then...
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1 comment
Anonymous
#1498444

They sound awful!!How did you resolve the beeping?

Review
#1124149 Review #1124149 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Products
  • Customer service
Reason of review
Poor customer service
Preferred solution
Make the deactivated security system stop beeping for no reason

Vivint - Poor service and poor customer service

1.0
Details
our Vivint never has fully worked . We’ve tried to cancel and they are a company that wo t budge. We’ve even told them things are tight and they only offered a deferment or $25 .. we’ve been faithful in paying our bill and we signed a 5 yr agreement instead of a 2 to start that was stupid on our part. I asked to talk with a supervisor and he hung up on me!! I would definitely not recommend this company!!
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Review
#1123834 Review #1123834 is a subjective opinion of poster.
Product
Vivint Security System

Vivint - Cameras suck....dont waste your money

1.3
Details
Total garbage....cameras are awful and dont record anytbing 20 feet away. Seriously run....Im stuck with a horrible useless system
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Review
#1106896 Review #1106896 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

Vivint - Worst Customer Service EVER!

If I could I would give -5 stars! I have had vivint twice! The first time it was great except when I moved, they tried to bill me for 6 months after I left! I even had documentation! Then after I moved into my new home, the sensor was faulty at the back door and would randomly go off. Then when I let my renters use it, the "genius" IT staff they had de-registered the system! I could no longer use it! So we sent a person out there to fix it. The person arrived, sat outside for 20 minutes and then drove off! I called to complain to a manager about this and they were rude! So I made another appointment. Somehow the appointment was changed again without my permission for another week later! Now I called again and the service team never called me today to set up my phone app! It was in the notes clearly since day 1! So now it's ANOTHER trip out there! I sure hope the tech can clearly read the notes! I was also told that I couldn't cancel because I'm under contract. However, how can I be under contract when they haven't provided any service!!!! NEVER NEVER NEVER USE this companY!
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Review
#1104930 Review #1104930 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
1.2
Details
Several things have happened.When the salesman came here shirred us that the contract was for one year. Not only was that a lie the contract was for five years. The service here shirred us that they would come out and fix any issues we had, however, when we did call...
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Review
#1102082 Review #1102082 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
1.0
Details
Vivint says they cant open my front door because the battery is low...ALL OF THEIR EQUIPMENT IS DEFECTIVE. The technicians have come out at least once a month for a year. It is always somwthing with them. After being locked out for an hour, they tell me that there is...
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Review
#1099835 Review #1099835 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

Vivint - Cameras would not stay online

1.0
Details
Vivint installed 4 cameras and the sales representative insured me that they were the best cameras you could get. After several visits from technicians to fix the off line problem, I was told the cameras would not work. Ok, they offered to come get the cameras and they did. They came and removed all four and said I would be refunded for them. Problem solve right! WRONG! I called about my refund and adjustment and I was told that the Vivint Representative and Technician should have never came out and taken the cameras. So I would not be refunded. They said they would bring the old cameras back and reinstall them even if they don't work, even though I have had this problem since day 1. I have only have the system for two months. I strongly suggest to run if a Vivint sales representative comes your way. Very Very BAD SYSTEM. CHEAP EQUIPMENT.
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Review
#1099818 Review #1099818 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund

Vivint - Total Nightmare

1.9
Details
I can't even type the whole experience we had. We purchased from Best Buy and waited 3 weeks for install..guy was awesome, polite, etc, however the setup kept trying to charge us and he had to end up UNINSTALLING everything. That is the short version, trust me. We finally got it taken care of but let me say it was the worst customer experience I have ever seen across the board (Vivint and Best Buy) We have had this for 2-3 weeks now and it barely works. The camera quality is horrible (Outdoor and Doorbell) - The doorbell barely detects consistently. Today the transformer in the attic blew out for not reason..had no issues in the last 6 years...and now the camera is really finicky. The Skypanel is the most unresponsive piece of equipment..it's like a 10 year old tablet..slow, even entering you code it hangs up. Overall I really hate this system..but there is nothing we can do now...we paid almost $2k for this equipment and are basically stuck with it.
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Review
#1096523 Review #1096523 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • I like the equipment when it works
Cons
  • Technical support
  • Customer service
  • Reliability
Reason of review
Bad quality, poor performance, terrible customer service (for the most part)
Loss
$1800
Preferred solution
Let the company propose a solution