Vivint - Worst Customer Service EVER!

If I could I would give -5 stars! I have had vivint twice! The first time it was great except when I moved, they tried to bill me for 6 months after I left! I even had documentation! Then after I moved into my new home, the sensor was faulty at the back door and would randomly go off. Then when I let my renters use it, the "genius" IT staff they had de-registered the system! I could no longer use it! So we sent a person out there to fix it. The person arrived, sat outside for 20 minutes and then drove off! I called to complain to a manager about this and they were rude! So I made another appointment. Somehow the appointment was changed again without my permission for another week later! Now I called again and the service team never called me today to set up my phone app! It was in the notes clearly since day 1! So now it's ANOTHER trip out there! I sure hope the tech can clearly read the notes! I was also told that I couldn't cancel because I'm under contract. However, how can I be under contract when they haven't provided any service!!!! NEVER NEVER NEVER USE this companY!
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ID
#1104930 Review #1104930 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
1.2
Details
Several things have happened.When the salesman came here shirred us that the contract was for one year. Not only was that a lie the contract was for five years. The service here shirred us that they would come out and fix any issues we had, however, when we did call...
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ID
#1102082 Review #1102082 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Product
Vivint Security System
Reason of review
Poor customer service
1.0
Details
Vivint says they cant open my front door because the battery is low...ALL OF THEIR EQUIPMENT IS DEFECTIVE. The technicians have come out at least once a month for a year. It is always somwthing with them. After being locked out for an hour, they tell me that there is...
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ID
#1099835 Review #1099835 is a subjective opinion of poster.
Location
Beaumont, Texas
Product
Vivint Security System
Reason of review
Bad quality

Vivint - Cameras would not stay online

1.0
Details
Vivint installed 4 cameras and the sales representative insured me that they were the best cameras you could get. After several visits from technicians to fix the off line problem, I was told the cameras would not work. Ok, they offered to come get the cameras and they did. They came and removed all four and said I would be refunded for them. Problem solve right! WRONG! I called about my refund and adjustment and I was told that the Vivint Representative and Technician should have never came out and taken the cameras. So I would not be refunded. They said they would bring the old cameras back and reinstall them even if they don't work, even though I have had this problem since day 1. I have only have the system for two months. I strongly suggest to run if a Vivint sales representative comes your way. Very Very BAD SYSTEM. CHEAP EQUIPMENT.
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ID
#1099818 Review #1099818 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund

Vivint - Total Nightmare

1.8
Details
I can't even type the whole experience we had. We purchased from Best Buy and waited 3 weeks for install..guy was awesome, polite, etc, however the setup kept trying to charge us and he had to end up UNINSTALLING everything. That is the short version, trust me. We finally got it taken care of but let me say it was the worst customer experience I have ever seen across the board (Vivint and Best Buy) We have had this for 2-3 weeks now and it barely works. The camera quality is horrible (Outdoor and Doorbell) - The doorbell barely detects consistently. Today the transformer in the attic blew out for not reason..had no issues in the last 6 years...and now the camera is really finicky. The Skypanel is the most unresponsive piece of equipment..it's like a 10 year old tablet..slow, even entering you code it hangs up. Overall I really hate this system..but there is nothing we can do now...we paid almost $2k for this equipment and are basically stuck with it.
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ID
#1096523 Review #1096523 is a subjective opinion of poster.
Location
Mesquite, Texas
Product
Vivint Security System
Pros
  • I like the equipment when it works
Cons
  • Poor quality
  • Technical support
  • Customer service
Reason of review
Bad quality, poor performance, terrible customer service (for the most part)
Loss
$1800
Preferred solution
Let the company propose a solution
1.8
Details
I had the Vivint security system installed in late May. Have had one big problem--the doorbell camera, which is suppose to capture images of people coming on to the property, does not consistently capture. I can leave out and come into my home several times during the...
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3 comments
Anonymous
#1623840

I have the exact same problem...its *** equipment that weve had them out to fix and spent countless hours on the phone trying to have fixed..... it cant be fixed as it's just junk ......as soon as my contract is up were switching to someone else also. Very disappointed..

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ID
#1094683 Review #1094683 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
Preferred solution
Fix the problem or replace the doorbell camera with one that works ALL THE TIME, not just some of the time.
I entered into a contract with Vivint for 60 months, however, at the time the contract was set I was not inform that if I cancel the contract I will be charged a cancelation fee. Because of the service that I received after being with them for over ten years I decided...
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ID
#1055470 Review #1055470 is a subjective opinion of poster.
Location
Logan, Utah
Product
Vivint Security System
Cons
  • Company was not up front with there cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
1.6
Details
Ive had vivint since the summer of 2016 and at first it worked ok, but after about three months it started acting up. The camera that supposedly has two way does not let me talk to anyone at the house and I cant hear what they are saying. The sensor for one of the...
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1 comment
Anonymous
#1334334

Vivint equipment is extremely unreliable. One or more of the cameras is constantly down.

More than not you have be at the panel to fix the problem so I'm running back and forth as I have multiple properties. The frustration with the system out weighs any felling of security.

ID
#1049578 Review #1049578 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
1.2
Details
I have had Vivant for 6 years now and most of the time it didn't work even though we were *** and still paid them monthly, I was at home last week and my alarm started going off.I tried to turn it off and called vivant to tell them it was a false alarm, They didn't...
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ID
#1048649 Review #1048649 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Cancel and don't make it so hard to end your service that I have paid for since 2011

Vivint - Great Flood Aug 2016-no service since

1.0
Details
Acct% S-4961066 I have not had service since 8/16/16.. due to our home being flooded. The flooding in our house caused all contents to be disposed of.. therefore all I have left is the panel and an outside camera/doorbell which the water did not get to. I spoke with several people from August - November and no one would take care of the billing until I spoke with corporate. My account was stopped for a few months and now I'm getting billed again... twice so far. I'm not sure why I believe that anyone that works for Vivint can see that my system is not online/working. I thought someone would at least call me and ask the status of our situation before sending a bill... but I should have figured considering I have already had so many issues with Vivint since the day I was pushed in to buying your systems. Put my account back on hold and credit the 2 bills you have sent me recently. When my house is being lived in I will call you to come and hook the system back up. I am not calling as I get put on hold all the time. You can email or call me but I usually can't answer my phone at work. Thank you Dara
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ID
#1042972 Review #1042972 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
1.0
Details
I am very unhappy with my Vivint security system and service. I signed up for service after enduring a high-pressure sale. I was working out in my yard when approached by a man in a Vivint truck. Little was I to know at the time how much I would regret this decision. I...
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ID
#1040614 Review #1040614 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

Vivint - Security System Review

1.0
Details
I signed up for Vivint when they were first available in my area. I was tricked into a contract extension when I called after my initial contract was up to get a lower rate due to other companies offering the same service for half the price. Then I sold my house a little over a year later and tried to cancel the serve due to me being unable to have service with them since I'm renting at the moment and was told I couldn't. So I finally get a manager that agreed with me and said that if I would just send in a copy of my lease agreement they would let me cancel the service. So I send the lease agreement and call back and was told again that they would let me cancel that it takes up to thirty days to update the system. 45 days later I call back again and then I talk to another manager and was told the first manager was wrong and he wasn't going to let me cancel. I was tricked and deceived and I feel that Vivint is not an honest company. I hope that this review will help someone else to keep from dealing with the same lies and manipulation that I have.
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ID
#1036932 Review #1036932 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Return, Exchange or Cancellation Policy
Vivint - Unfairly billed
After four years with Vivant, tried to switch my service and was told my 3 year contract had been auto renewed and i was billed $1275 for canceling my service.Been on my credit report for ten years in collection and when I disputed the item they sold it to a collection...
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2 comments
Anonymous
#1569249

they did the exact same to me after being in the hospital and having to cut expenses due to medical bills and no work - the collection agency is so unprofessional- they call all day every day and its been 3 years since i told them i wanted to cancel- it just hit my credit report. This is by far the worse business to get involved with - if you are thinking about using them.... THINK AGAIN

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ID
#1024830 Review #1024830 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Billing issue, fraud
Loss
$2550
Preferred solution
remove from collection agency
1.0
Details
I walked in the front door only to find my back doircwide ooen, the akarm NEVER WENT OFF! I immediately calked Vivint Tech Support and we looked at my panel indicating I armed my home but was told "Maybe you didn't shut the back door tight". I told her I always check...
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ID
#1020894 Review #1020894 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

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Verified Reviewer

Vivint - Bad Alarm Company

1.1
Details
I had a vivint system installed in my home a few years ago, upon installation I was told as a vivint customer I would be eligible for solar panels as well as a membership to lifelock, none of these things have happened, the system is not all that great for 75.00 per month fee they are charging, this is a 5 year contract that comes with lots of hype sorry to say none of it is true, my advice stay far away from this company they talk up their company real well, however they don't deliver on their promises. also there customer service is not so good, this is an alarm company their hold times are unacceptable! so if you are looking for an automated home security system there are several companies to choose from and they have a much better value
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ID
#1017808 Review #1017808 is a subjective opinion of poster.
Location
Orem, Utah
Product
Vivint Security System
Pros
  • Features
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$4500
Preferred solution
Price reduction