1.0
Details
I was explained to the Vivint customer service that i need the alarm As soon as possible. In addition, Vivint scheduling department was rude and it was not able to help me. All he said it was that they couldn’t do anything to help me. That the only thing they can do...
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ID
#1260307 Review #1260307 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
Yes , it's time to sue Vivint; I spent 1356.00 at Best Buy for their "Smart Home System".. I had to leave town (which was the primary reason for getting the system installed). At about 90 days (not even the full 120 days).. the system just quit working, I couldn't...
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ID
#1246995 Review #1246995 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
2.0
Details
I have had Vivint technicians come to my home at least five times or more now. When they arrive at my home and perform their test, they will have all the cameras online then leave and moments later I experience the same problems. During my last appointment the...
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2 comments
Anonymous
#1513507

You should remove your personal information from this post, not sure why you shared your entire address here.

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ID
#1244958 Review #1244958 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
System will not stay connected
Preferred solution
Let the company propose a solution
Deceptive sales tactics and extremely expensive for product that doesn't work half the time doorbell does not work in technician so they could not fix it sensor in bathroom goes off on expectedly in the middle of the night 60 month contract was hidden from us until the...
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ID
#1213945 Review #1213945 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
I have now moved the Vivint detector to the garage where it can beep until I need to replace the battery and the alarm does not go off every eight hours. Eventually will need to disarm the whole system because in my area there is no need for an alarm system. Came with...
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ID
#1210406 Review #1210406 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Pricing issue

Vivint - Doorbell no working again andcagain

Doorbell camera not working again. It has been fixed several times now it's not working again 661-494-59700
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ID
#1184550 Review #1184550 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

Vivint - TERRIBLE SECURITY SISTEM

VIVINT IS THE WORST SECURITY SYSTEMS TO HAVE. IT IS RIP OFF! THIS F*&%@! SUCK! I WOULD NEVER RECOMMEND ANYONE TO THIS COMPANY!!!!!! NOTHING WORKS EVERY WEEK IS A DIFFERENT THING, CAMERA DOES'NT WORK, PANEL'S FAULT, TERMOSTAT STOPS WORKING EVERY 4 DAYS, I DON'T EVEN KNOW HOW MANY GUYS WE GOT HERE IN OUR HOUSE TRYING TO FIX ALL THESE DIFFERENT ISSUES AND THEY ALWAYS COME UP WITH STUPID EXCUSES, IF YOU WANT YOUR HOUSE SAFE AND PROTECTED, DONT USE THIS COMPANY, THEY PROMISE YOU THE WORLD, BUT DON'T GIVE YOU NOTHING WHEN YOU NEED WHAT YOU ARE PAYING FOR, USE ANY OTHER ALARM COMPANY BUT NEVER VIVINT, JUST AN ADVICE
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ID
#1181495 Review #1181495 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
I purchased a Vivint system two years ago and have had nothing but trouble since. My doorbell does not work, never has. It has been replaced two times in the last six months. It is always I mean always off line. Individuals ring my doorbell and leave, because they...
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1 comment
Anonymous
#1881192

Vivint is the worst, they sell an inferior product, use inferior installers and do not back product. It felt like a part time job keeping my system functional

ID
#1178471 Review #1178471 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Well, I must say I am not a big fan of the way Vivint does it troubleshooting. I have been on the phone with Vivint many times reference Cameras going offline time after time. I have called them and have spent HOURS on the phone with one person then another. They would...
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5 comments
Anonymous
#1607798

Vivint is absolutely the worst!

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ID
#1169546 Review #1169546 is a subjective opinion of poster.
Location
Edmonton, Alberta
Product
Vivint Security System
Pros
  • Equiptment at first
  • Price
Cons
  • Customer service
  • Service
Reason of review
Poor customer service
Preferred solution
Price reduction

Vivint - The worst...never works

1.9
Details
Worked for about 4-5 months, trouble since. Hours of calls with “tech support” additional equipment repeatedly sent, tech visits. Terrible experience Total crap. They havent lived up to their end of the agreement. Come get your gear. I want out!
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ID
#1167217 Review #1167217 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
1.0
Details
Since the day I got my equipment it has not been working.I was also lied to and misinformed about how their service works. I have had the equipment for eight months and it has been nothing but problems. They have replaced the equipment several times and continue to...
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ID
#1161379 Review #1161379 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Damaged or defective
1.0
Details
I had the Vivint system installed on a Friday evening about 4 months ago after being assured by the salesman that every person approaching my front porch would be captured and recorded from the doorbell camera. I told the salesman that the doorbell camera was the main...
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ID
#1130456 Review #1130456 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Not as described/ advertised
Loss
$2900
Preferred solution
Price reduction
1.0
Details
I purchased a home 18 months ago, the previous owners had a Vivint Security system, that I wasn't interested in transferring, so we deactivated the service, but the panel and motion detectors remained installed. Up until about 3 months ago, we had no issues -- but then...
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3 comments
Anonymous
#1853790

yup RUDE as *** poor service on the phone and no the serv techs arent the best trained either Take off the crap tell them to come pick it up Its not your and get a decent system at the hardware store for no monthly fee no mafia collections attached

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ID
#1124149 Review #1124149 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Products
  • Customer service
Reason of review
Poor customer service
Preferred solution
Make the deactivated security system stop beeping for no reason

Vivint - Poor service and poor customer service

1.0
Details
our Vivint never has fully worked . We’ve tried to cancel and they are a company that wo t budge. We’ve even told them things are tight and they only offered a deferment or $25 .. we’ve been faithful in paying our bill and we signed a 5 yr agreement instead of a 2 to start that was stupid on our part. I asked to talk with a supervisor and he hung up on me!! I would definitely not recommend this company!!
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ID
#1123834 Review #1123834 is a subjective opinion of poster.
Product
Vivint Security System

Vivint - Cameras suck....dont waste your money

1.4
Details
Total garbage....cameras are awful and dont record anytbing 20 feet away. Seriously run....Im stuck with a horrible useless system
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ID
#1106896 Review #1106896 is a subjective opinion of poster.
Location
Miami, Florida
Product
Vivint Security System
Reason of review
Bad quality