Product: Vivint Security System Clear all filters (201 of 201 reviews match)
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Can not believe how bad this security system is. We bought about a month and a half ago. Every time someone would finally come out to try to see the problems, it would last about 3 hours after they did fix it and again would not work properly. We bought this from Best...
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2 comments
PuzzlingShark
#1529759

good luck with that. they will hound you and hound you and then sell your account to a collection agency who will play tricks on you to try to get you to pay. They are beyond despicable with their business practices and *** product and should be put out of business.

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Review
#1285673 Review #1285673 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality

Vivint - OOOMMMMGGGGGG

Nightmare company. Long hold times, dishonest reps, idiot technicians. My system started acting up after latest software upgrade, loses connection constantly. Their solution is to do nothing..... stay away
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Review
#1283348 Review #1283348 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Our outdoor camera notifies us by cell phone dings every 20 seconds that it has detected something. The recorded clips are now only 3 seconds instead of 20 seconds as it is programmed to do. They’ve added boosters and replaced cameras to no avail. The thermostats do...
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1 comment
Anonymous
#1506720

I worked there for 5 years and I totally agree. Equipment is total cheap garbage and they make the customer fix their own panel and equipment. I left after 5 years and I feel bad for people that got vivint in their homes.

Review
#1282176 Review #1282176 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
1.0
Details
VIVINT HAS HAD TO SEND OUT TECHNICIANS TO OUR HOMES OVER 20 TIMES IN THE LAST 4 MONTHS SINCE WE STARTED, THEY HAVE REPLACED FAULTY EQUIPMENT, REBOOTS DAILY, UPDATE THEIR HORRIBLE SOFTWARE AND STILL OUR CAMERAS ARE CONTINUOUSLY OFFLINE, NO CLIPS RECORDED AND NOW WHEN...
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Review
#1281596 Review #1281596 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Equipment
  • Service
  • Cancellation policy and contract length
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
  • worst company
  • Cancel Contract
1.4
Details
I consider this a breach of contract on the part of Vivint, but they claim the only way to terminate the contract is to pay the total remainder in one lump sum (over $1500). I'm paying $88 a month for a system that doesn't work, and there is little that I can do to...
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1 comment
Anonymous
#1634412

there equipment has never worked in my house there trying to put me in collections to pay. there saying no way to do anything for me there product sucks ***

Review
#1279118 Review #1279118 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
Loss
$1500
Preferred solution
Full refund
This Vivint system functions very RARELY, and is INEFFECTIVE with continuous service interruptions. We are having ongoing system issues which ranges from the following: App malfunction, Panel malfunction so often which requires frequent checks from technicians. Making...
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Review
#1264814 Review #1264814 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
1.0
Details
I was explained to the Vivint customer service that i need the alarm As soon as possible. In addition, Vivint scheduling department was rude and it was not able to help me. All he said it was that they couldn’t do anything to help me. That the only thing they can do...
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Review
#1260307 Review #1260307 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Poor customer service
Yes , it's time to sue Vivint; I spent 1356.00 at Best Buy for their "Smart Home System".. I had to leave town (which was the primary reason for getting the system installed). At about 90 days (not even the full 120 days).. the system just quit working, I couldn't...
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Review
#1246995 Review #1246995 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality
2.0
Details
I have had Vivint technicians come to my home at least five times or more now. When they arrive at my home and perform their test, they will have all the cameras online then leave and moments later I experience the same problems. During my last appointment the...
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2 comments
Anonymous
#1513507

You should remove your personal information from this post, not sure why you shared your entire address here.

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Review
#1244958 Review #1244958 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
System will not stay connected
Preferred solution
Let the company propose a solution
Deceptive sales tactics and extremely expensive for product that doesn't work half the time doorbell does not work in technician so they could not fix it sensor in bathroom goes off on expectedly in the middle of the night 60 month contract was hidden from us until the...
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Review
#1213945 Review #1213945 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Bad quality