Product: Vivint Security System Clear all filters (190 of 190 reviews match)
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0 comments
Vivint appreciates the feedback from this customer. Accounts at least 1 year old that have been in good standing are eligible for deferment. While our smart thermostat is compatible with nearly the majority of HVAC systems, we cannot guarantee compatibility with all...
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Author
Location
Wilmington, Delaware
Product
Vivint Security System
Tags
Review #345072 is a subjective opinion of poster.
2 comments
Vivint values this customer’s feedback and we appreciate them taking the time to submit a review outlining their concerns. Since this review was submitted, policy has been updated and situations such as the one clarified here are addressed on an account-by-account...
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Author
Location
Rexburg, Idaho
Product
Vivint Security System
Review #343626 is a subjective opinion of poster.
30 comments
Vivint thanks this customer for sharing their experience. We require written notice of cancellation to discontinue monitoring service. This requirement is outlined on the face of the agreement and is reinforced during a required pre-installation survey. We encourage...
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Anonymous
#1280784

Vivint is horrible, my house burned down in October. probably a year after I installed my system. They have been a total nightmare to work with!!!! Beware of this company!!!

Author
Location
Philadelphia, Pennsylvania
Product
Vivint Security System
Review #341619 is a subjective opinion of poster.
3 comments
Vivint thanks this individual for their feedback and time. We apologize for any misunderstanding or misinformation provided to them. We ensure all customers are aware of the length of their agreement, both in writing and during a required pre-installation survey.
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Author
Location
Molino, Florida
Product
Vivint Security System
Review #338373 is a subjective opinion of poster.
8 comments
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Costa Mesa, California
Product
Vivint Security System
Review #337839 is a subjective opinion of poster.
2 comments
Vivint understands the concerns of this customer and appreciates their feedback. Despite tremendous advances in technology, neither the security industry nor Vivint has been able to eradicate false alarms entirely. We apologize for any inconvenience this customer...
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Author
Location
Santa Fe, New Mexico
Product
Vivint Security System
Review #334136 is a subjective opinion of poster.
8 comments
Vivint recognizes this customer’s concerns and appreciates the time they took to submit their feedback. We understand that not every product fits every lifestyle and apologize for any issues with the thermostat, electronic door lock, or their refund. We urge this...
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Author
Location
Chicago, Illinois
Product
Vivint Security System
Review #323293 is a subjective opinion of poster.
1 comment
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Medicine Hat, Alberta
Product
Vivint Security System
Review #319218 is a subjective opinion of poster.
36 comments
Vivint appreciates this customer voicing their concerns. All Vivint equipment (excluding batteries) is covered under warranty. Customers are never required to pay for replacement of warranted equipment. We do, however ask that they are responsible for a $49 service...
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Author
Location
Atlanta, Georgia
Product
Vivint Security System
Review #307557 is a subjective opinion of poster.
24 comments
Vivint thanks this individual for taking the time to submit a review with Pissed Consumer. Vivint employees are never provided with a customer’s actual credit score. A hard credit inquiry is never run without the express permission from the customer. A soft (no impact)...
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Author
Location
Huntington, West Virginia
Product
Vivint Security System
Review #244642 is a subjective opinion of poster.