My husband Richard and I pay for two home security systems, one at our house and another at my daughters. My daughters house was burglarized, the alarm system didn't work correctly, it just gave a beeping sound.
Vivint said for the mistake we only had to pay $35.00 for each system.
Vivint then called my daughter and put in a new system which we now pay $58.99, the new system is $9.00 more a month, $9.00 should be added to the $35.00 not $50.00. Vivint doesn't know how to add, if I didn't have a contract, I would find another security system.
Reason of review: Poor customer service.
Preferred solution: Price reduction.