Pueblo West, Colorado
Not resolved

My husband Richard and I pay for two home security systems, one at our house and another at my daughters. My daughters house was burglarized, the alarm system didn't work correctly, it just gave a beeping sound.

Vivint said for the mistake we only had to pay $35.00 for each system.

Vivint then called my daughter and put in a new system which we now pay $58.99, the new system is $9.00 more a month, $9.00 should be added to the $35.00 not $50.00. Vivint doesn't know how to add, if I didn't have a contract, I would find another security system.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

Company wrote 0 public responses to the review from Jun 30, 2015.
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