Las Vegas, Nevada
Not resolved

I had ADT security system, one day two sales person came to my house and convinced me to switch to vivint and PROMISE me that he will pay off the termination fee for me from ADT.He even called the customer service representative in front of me to make the promise that it will be pay off.

So then I signed up for the agreement. And I immediately referral my friend to vivint the second day. And after I signed the contract ive been working with ADT for canceling the contract and i forward to my sales person after I received my bill from ADT. And he never responded back to me.

I've been calling custom services almost 3 times a week for the past 2 months. They always answer within a minute and transfered me to a different department but NO ONE ever answered the longest I waited was more than an hours each time! Then finally I gave up I texted my sales guy the last time. And now he's telling me vivint has made an mistake that they do not pay off termination fee for ADT.

And then He's asking me referral him 3 more clients so he will pay off the fees for me! I have all the text evidences and call history. I'm done calling vivint to resolve the problem.

And I don't want to be threaten by a salesperson.I'm definitely canceling the service.

Review about: Vivint Billing Department.

Review #938627 is a subjective opinion of a user.

Customer service
Value for money
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Price Affordability
Product or Service Quality
Equipment Quality
Advertised vs Delivered
Billing Practices
Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Not specified

Had an Experience with Vivint?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

QSee - Q-See QC8116 IP-POE QSee "Bought through Costco, $1400 on 9/25/14..... always some issue, rebooting all the time... Well, last Saturday 12/3/16, the NVR was making a grinding noise. I removed the cover and turned..." Read more Don't Use ADT Adt "I have been a loyal ADT customer for over 20 years. On December 13, 2016, my alarm went off early in the morning. It was a false alarm. I called..." Read more Lorex - Horrible customer service Lorex "Customer service with lorex is practically nonexistent. All they say is "We will escalate your matter", then they close out ticket as "issue resolved". 11 different ticket numbers with same..." Read more Night Owl - Worst Customer Service Night Owl "My home experienced a power outage due to a faulty electrical main line. After which, a few of the camera refused to power on properly. Contacted night owl about the..." Read more Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!! Petcarerx "Alas, I too fell for the "75% Off" scam that they pull. I received an email earlier this week from PetCareRX offering the 75% Off code, a screenshot of which..." Read more Dominos Pizza - I ordered a large 3 topping pizza at the March Lane store and they messed up my order first of all Dominos Pizza "I asked for half garlic sauce , half red sauce . that didnt happen it was all garlic. I didnt get my reciept when I paid, nor did she ask..." Read more Legoland - Embarrassed at the pizza shop Legoland "My three-year-old was hungry it was lunchtime we decided to go to the pizza shop, I handed my son a pepperoni pizza and I picked him up a drink I..." Read more Cooking Club Of America - Where did it go? Cooking Club Of America "I loved my monthly magazine and the products I purchased from them and when you pay for a lifetime membership, you expect to continue getting what you paid in advance...." Read more