Horrible Customer Service | Vivint in Grovetown, Georgia

1.4
Details
Door to door salesman essentially lied about services provided, cost, cancellation procedure, you name it. I'm paying 50 bucks a month for a smart thermostat that is offline 75% of the time and a doorbell camera that is essentially useless. I was promised $400 but was not told it was for switching from a different home security company (I didn't have one). Was told oh well on that. Also, please tell me why the Vivint panel would have a disarm/arm function if they never even installed sensors???? Was told since I was military the cancellation fee would be waived. When I brought that up to customer service, they said they would get in contact with the salesman to verify, but never got back to me. Thank god for military orders, finally getting out of this nightmare.
View full review
Review
#1661703 Review #1661703 is a subjective opinion of poster.
Service
Vivint Sales Representative
Reason of review
Poor customer service

Lied about the production billing | Vivint in San Diego, California

1.0
Details
My bill went from $80 to $170 with vivint. They lied about the collection and use of energy I produce. I’m in San Diego and would like to be involved in a class action suit
View full review
Review
#1584871 Review #1584871 is a subjective opinion of poster.
Service
Vivint Sales Representative
Cons
  • How can i remove the solar panels
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Remove the panels
Tags
  • misleading
1.3
Details
A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG....
View full review
Review
#1515435 Review #1515435 is a subjective opinion of poster.
Service
Vivint Sales Representative
Pros
  • Equipment
Cons
  • Honesty
  • Cost
Reason of review
Pricing issue
1.0
Details
I was bought a contract with Vivint through a very pushy salesperson in my home in 2012. I had company at the time and he was rude. I was told the contract was for 2 years - I have since called the company and told that it was 6 years - I could not find the above...
View full review
Review
#1409732 Review #1409732 is a subjective opinion of poster.
Service
Vivint Sales Representative
Cons
  • Pushy door to door salesman
Reason of review
misstateed length of contract
1.0
Details
When we walked threw the door your sales associate ask if he could help us we were looking at Vivint display.He began to tell us about your recent promotiom which is free installation,free consultation and a $100.00 Sams gift card so the sales associate set up an...
View full review
2 comments
Anonymous
#1702643

I had a similar experience with Vivint and it had nothing to do with sams clubs. We had some very serious threats happening so I scheduled for the system to be installed on a Friday.

I took the afternoon off work, and waited waited, called, waited. Nothing.

No show! Horrible !!!!

View more comments
Review
#1404803 Review #1404803 is a subjective opinion of poster.
Service
Vivint Sales Representative
Cons
  • Being deceived about their product
Reason of review
Poor customer service
Don’t waste your money *** system there sales men lie say it 2 year contract and its 60 months customer service sucks they don’t help you at all
View full review
1 comment
Anonymous
#1579230

Absolutely correct. This is the worst company I have ever dealt with.

One hour long phone calls with no end result. System hasn't worked correct for the 6 months ive had it. The will not fix or take me out of contract. Horrible customer service.

Worst ever.

I would never do business with this company again. Over priced and horrible service.

Review
#1378666 Review #1378666 is a subjective opinion of poster.
Service
Vivint Sales Representative
After many many different reasons why i was not changing my current system and that what components i had were none of his business. I became very uncomfortable with his demeanor. It took at least 20 "WE'RE DONE" and a few "GET OUT" he finally left. Dont let them on...
View full review
1 comment
Anonymous
#1525673

I had the same issue with a salesmam

Review
#1298036 Review #1298036 is a subjective opinion of poster.
Service
Vivint Sales Representative
Reason of review
Poor customer service
These Vivint jackpoles keep coming to my door every year and try to sell me their crap. I can tell they are not being entirely truthful during their sales pitch and not being truthful about their final price. The worst part that irritates me is that they always tell me...
View full review
1 comment
Anonymous
#1507773

Honest, they don't know the word. They even to!d use as long as we have your bank account we can withdraw as much as we want. If I had money i would get attorney.

Review
#1287319 Review #1287319 is a subjective opinion of poster.
Service
Vivint Sales Representative
Reason of review
Poor customer service
When I tried to cancel with Vivint they told me that it was to late that I would have to pay in full to end the contract. Little did I know that the only true danger to my home or bank account was Vivint. They are the ones that I feel are the true thieves stealing $70...
View full review
Review
#1261083 Review #1261083 is a subjective opinion of poster.
Service
Vivint Sales Representative
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4900
Preferred solution
Let the company propose a solution
Tags
  • Vivint Sales Scam

Vivint Reviews

  1. 214 reviews
  2. 83 reviews
  3. 27 reviews
  4. 3 reviews
  5. 3 reviews
Vivint reviews

Door to door aggressive sales people | Vivint

1.0
Details
2 men from this company came banging on our doors for an extended period of time last night at 10pm. We then watched them go to our neighbors and bang on her window until she came to the door where they attempted to get let into her house to sell her security. The quality of their product is irrelevant when you use such aggressive, bullying tactics to sell it.
View full review
Review
#1246000 Review #1246000 is a subjective opinion of poster.
Service
Vivint Sales Representative
Reason of review
Poor customer service