Vivint - Horrible Customer Service

1.4
Details
Door to door salesman essentially lied about services provided, cost, cancellation procedure, you name it. I'm paying 50 bucks a month for a smart thermostat that is offline 75% of the time and a doorbell camera that is essentially useless. I was promised $400 but was not told it was for switching from a different home security company (I didn't have one). Was told oh well on that. Also, please tell me why the Vivint panel would have a disarm/arm function if they never even installed sensors???? Was told since I was military the cancellation fee would be waived. When I brought that up to customer service, they said they would get in contact with the salesman to verify, but never got back to me. Thank god for military orders, finally getting out of this nightmare.
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ID
#1661703 Review #1661703 is a subjective opinion of poster.
Location
Grovetown, Georgia
Service
Vivint Sales Representative
Reason of review
Poor customer service

Vivint - Lied about the production billing

1.0
Details
My bill went from $80 to $170 with vivint. They lied about the collection and use of energy I produce. I’m in San Diego and would like to be involved in a class action suit
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ID
#1584871 Review #1584871 is a subjective opinion of poster.
Location
San Diego, California
Service
Vivint Sales Representative
Cons
  • How can i remove the solar panels
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Remove the panels
1.2
Details
A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG....
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ID
#1515435 Review #1515435 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Vivint Sales Representative
Pros
  • Equipment
Cons
  • Honesty
  • Cost
Reason of review
Pricing issue
1.0
Details
I was bought a contract with Vivint through a very pushy salesperson in my home in 2012. I had company at the time and he was rude. I was told the contract was for 2 years - I have since called the company and told that it was 6 years - I could not find the above...
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ID
#1409732 Review #1409732 is a subjective opinion of poster.
Location
Medford, Oregon
Service
Vivint Sales Representative
Cons
  • Pushy door to door salesman
Reason of review
misstateed length of contract
1.0
Details
When we walked threw the door your sales associate ask if he could help us we were looking at Vivint display.He began to tell us about your recent promotiom which is free installation,free consultation and a $100.00 Sams gift card so the sales associate set up an...
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3 comments
Anonymous
#1882746

They suck. And are thieves and liars.

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ID
#1404803 Review #1404803 is a subjective opinion of poster.
Location
Spring Hill, Florida
Service
Vivint Sales Representative
Cons
  • Being deceived about their product
Reason of review
Poor customer service

Vivint - Don’t wast you money

Don’t waste your money *** system there sales men lie say it 2 year contract and its 60 months customer service sucks they don’t help you at all
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1 comment
Anonymous
#1579230

Absolutely correct. This is the worst company I have ever dealt with.

One hour long phone calls with no end result. System hasn't worked correct for the 6 months ive had it. The will not fix or take me out of contract. Horrible customer service.

Worst ever.

I would never do business with this company again. Over priced and horrible service.

ID
#1378666 Review #1378666 is a subjective opinion of poster.
Location
Regina, Saskatchewan
Service
Vivint Sales Representative

Vivint - Salesman pushed his way in on my wife. I couldntt get him ou

A salesman pushed his way past my wife and when i came up and showed him the no soliciting sign on my door, he still wouldnt leave. After many many different reasons why i was not changing my current system and that what components i had were none of his business. I became very uncomfortable with his demeanor. It took at least 20 "WE'RE DONE" and a few "GET OUT" he finally left. Dont let them on your house, it is a contract nightmare as well as a pushy sell.
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2 comments
Anonymous
#1926348

I had the same experience. I was very nice and said that I was not interested 3 times and he kept pushing himself on selling me his product.

Then I had to get aggressive and add a few choice words to my get lost comment. He took out his phone like he wanted to record me being the bad guy and had a few words back before leaving.

Anonymous
#1525673

I had the same issue with a salesmam

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ID
#1298036 Review #1298036 is a subjective opinion of poster.
Service
Vivint Sales Representative
Reason of review
Poor customer service

Vivint - Their privacy policy is non-existent and they are not entire truthful.

These Vivint jackpoles keep coming to my door every year and try to sell me their crap. I can tell they are not being entirely truthful during their sales pitch and not being truthful about their final price. The worst part that irritates me is that they always tell me about my neighbors near me and who has signed up for Vivint. They give me their names and even tell me what they do for a living. They don't seem to understand that this is a serious violation of their customers privacy. Obviously, this company has no concept of this or they don't care - I think they don't care. So what I do is always string along their rep and make him sound like I'm interested. After he gives me all the details about the system and is really thinking that I'm going to sign up, I tell him nope - I have no intention of signing up and never did and that I never buy anything from anyone that comes to my door or phones me. They often get really mad which makes me laugh. Serves them right for screwing around with us seniors.
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1 comment
Anonymous
#1507773

Honest, they don't know the word. They even to!d use as long as we have your bank account we can withdraw as much as we want. If I had money i would get attorney.

ID
#1287319 Review #1287319 is a subjective opinion of poster.
Service
Vivint Sales Representative
Reason of review
Poor customer service
When I tried to cancel with Vivint they told me that it was to late that I would have to pay in full to end the contract. Little did I know that the only true danger to my home or bank account was Vivint. They are the ones that I feel are the true thieves stealing $70...
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ID
#1261083 Review #1261083 is a subjective opinion of poster.
Location
Rexburg, Idaho
Service
Vivint Sales Representative
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4900
Preferred solution
Let the company propose a solution

Vivint Reviews

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  3. 27 reviews
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  5. 3 reviews
Vivint reviews

Vivint - Door to door aggressive sales people

1.0
Details
2 men from this company came banging on our doors for an extended period of time last night at 10pm. We then watched them go to our neighbors and bang on her window until she came to the door where they attempted to get let into her house to sell her security. The quality of their product is irrelevant when you use such aggressive, bullying tactics to sell it.
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ID
#1246000 Review #1246000 is a subjective opinion of poster.
Service
Vivint Sales Representative
Reason of review
Poor customer service
The sales rep Jake Owen covering the Lafayette, La area is who I dealt with. During his sales pitch that day, he assured me that it was the LAST day of a special that the company was running, and that the total cost of the security service with equipment included was...
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ID
#1084610 Review #1084610 is a subjective opinion of poster.
Service
Vivint Sales Representative
Pros
  • Despite the fact that the employees are full of it
Cons
  • Lack of resoution
  • Wrongful promises and commitments
Reason of review
Problems with payment
1.0
Details
Their salespersons are very unprofessional, came to my home, behaved rudely and unprofessionally and, ruined my evening.I was planning to upgrade my system but after that no way I will deal with them. They pushed me too hard to get their system right away. When I...
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1 comment
Anonymous
#1500153

I just had a similar but much shorter experience. In fact I just googled "Vivint rude" to see if others had the same problem and saw your post. If a company is that rude at the start I can't even imagine how rude they'll be once you are using their service!

ID
#1073872 Review #1073872 is a subjective opinion of poster.
Service
Vivint Sales Representative
Reason of review
Poor customer service
Preferred solution
Treat people nicely!!!
1.9
Details
Vivint - Sales Representative Review from Las Vegas, Nevada
I had ADT security system, one day two sales person came to my house and convinced me to switch to vivint and PROMISE me that he will pay off the termination fee for me from ADT. He even called the customer service representative in front of me to make the promise that...
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ID
#938627 Review #938627 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Vivint Sales Representative
Reason of review
Problems with payment

Vivint Sales Representative Review

1.0
Details
Viviant sales people are worst liars.. They do not disclose anything . No communication at all since day one never return phone call and when you finally get response they refer you to another Dept by text that you can't get in touch with .never ever refer them to anyone.
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ID
#937907 Review #937907 is a subjective opinion of poster.
Location
Hackensack, New Jersey
Service
Vivint Sales Representative
Reason of review
Poor customer service
Our neighborhood has been inundated by this company, we have taken to alerting our friends on the NEXTDOOR app - When we see them in the neighborhood.If you are that desperate for business that you utilize an app to "Target" new business then the product you are...
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ID
#916611 Review #916611 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Vivint Sales Representative
Reason of review
Poor customer service