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I waited out my VERY long contract with Vivint. I sent my cancellation letter like I was supposed to, 30 days prior to contract renewal.

Received an email stating I needed to call yet again. I called to insure cancellation of my policy and still they took money out of my bank account and refuse to cancel my policy. Most horrible company ever, they will take more than any burglar and at least insurance covers burglaries. Ridiculous customer service.

I have now been working on this for 3 months. I even ordered a stop payment at my bank and Vivint was able to get around it.

Product or Service Mentioned: Vivint Customer Care.

Reason of review: Poor customer service.

I didn't like: Installers work.

Company wrote 0 public responses to the review from Dec 04, 2015.
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Anonymous
Edison, New Jersey, United States #1073860

The same thing happened to me- only they were taking the money out of my credit card. Took 6 months to cancel only after filing a consumer complaint against them.

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