My husband and I purchased this security system due to the vivint rep stating that there had been break-ins in our neighborhood recently. We are a year and a half into it with a payment of $54.00 per month.
My issue is this, I have been downsized from my job only getting 36 hours per week versus 40 and the payments are coming directly out of our bank account. I get paid every two weeks. They take out the payment whether my paycheck has cleared or not, resulting in overdraft fees of $36.00. I contacted vivint and complained.
I told them that I want out of this contract. They refused and told me that the only way to get out of this contract is to sell it to some other poor unsuspecting sap on ebay or our neighborhood. I would n't do that to my worse enemy. This company preys on the fears of individual home owners and are totally unreasonable and stringent with their policies.
Any other company would consider breaking the contract over financial hardship but not this company. Stay clear and keep your money in your pocket where it belongs. You are better to have a good watchdog and a firearm than to have this company.
We've had two false alarms with calls to 911 and no law inforcement responded. Once they get you to sign the contract, your screwed and on your own.
Product or Service Mentioned: Vivint Security System.