I have been an internet customer for a few years. When the internet is up it seems to be great.
But there are many outages. Right now I have been without internet since Friday night. It is Sunday as I write this. There is NO CUSTOMER SERVICE on the weekends.
So there is nothing you can do to fix even the smallest of issues. And that is why I think it is time to drop them. As soon as I find another company to try, vivint is gone. To have absolutely no customer service during the weekend is showing they care nothing about their customers.
That is a simple fact, easily concluded by their own actions. Greed is the only reason they have no help line during the weekend, when most of their customers are off and wanting to use the net.
Product or Service Mentioned: Vivint Internet Service.
Reason of review: Poor customer service.