Product: Vivint Internet Service Clear all filters (23 of 23 reviews match)
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I've only been with Vivint for 1 week. An internet outage in my area (South Jordan, UT) is now going on 4 1/2 hrs. with no estimated time of when it will be fixed. Customer service is friendly but not AT ALL helpful. I've called on the hour every hour to find out...
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#619500 Review #619500 is a subjective opinion of poster.
Service
Vivint Internet Service
Pros
  • Price
Cons
  • Reliability
Reason of review
Poor customer service
Tags
  • Vivint Review

Vivint in El Paso, Texas - Internet down since april 1st with very low speeds .000040mbs

1.0
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my internet has been slow now for about six days call the nine digit help line and all that happens is you wait for someone to get on the line have tried several times and nobody picks up in 5 or 10 or 15 minutes....so i will try again seriously thinking about going back to at&t at least they answer in a reasonable amount of time. tried to interact with them online and apparently vivint is separate companies so they do not want to help with internet problems this is a very *** poor service provider of internet service.
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#618412 Review #618412 is a subjective opinion of poster.
Service
Vivint Internet Service
Pros
  • Blazing speeds
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Vivint thanks this customer for their feedback. While the alarm system has a backup battery to ensure uninterrupted protection, a connection to 120V power is required. We apologize for any misunderstanding or inconvenience this may have caused. Vivint provides...
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#336547 Review #336547 is a subjective opinion of poster.
Service
Vivint Internet Service