Product: Vivint Internet Service Clear all filters (23 of 23 reviews match)
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I've only been with Vivint for 1 week. An internet outage in my area (South Jordan, UT) is now going on 4 1/2 hrs. with no estimated time of when it will be fixed. Customer service is friendly but not AT ALL helpful. I've called on the hour every hour to find out...
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Author
Location
West Palm Beach, Florida
Service
Vivint Internet Service
Pros
  • Price
Cons
  • Reliability
Reason of review
Poor customer service
Review #619500 is a subjective opinion of poster.
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1.0
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my internet has been slow now for about six days call the nine digit help line and all that happens is you wait for someone to get on the line have tried several times and nobody picks up in 5 or 10 or 15 minutes....so i will try again seriously thinking about going...
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Author
Location
El Paso, Texas
Service
Vivint Internet Service
Pros
  • Blazing speeds
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #618412 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for their feedback. While the alarm system has a backup battery to ensure uninterrupted protection, a connection to 120V power is required. We apologize for any misunderstanding or inconvenience this may have caused. Vivint provides...
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Author
Location
Stoughton, Massachusetts
Service
Vivint Internet Service
Review #336547 is a subjective opinion of poster.