Product: Vivint Internet Service Clear all filters (23 of 23 reviews match)
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Vivint Internet Service Review

3.0
Details
Have had regular internet and phone outages since joining in 2015. Service went out again today, Saturday 4/23/16, technical support not taking calls til Monday.
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Review
#835317 Review #835317 is a subjective opinion of poster.
Service
Vivint Internet Service
Reason of review
Damaged or defective
1.8
Details
Vivint - Experience
Worked good for a couple of weeks, but ever since then every night around 9 PM the internet slows to 6 Mbps download and makes it so using the internet is unbearable.On the weekends it is even worse. It is literally unusable, I literally want to start smashing my head...
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Review
#826512 Review #826512 is a subjective opinion of poster.
Service
Vivint Internet Service
Cons
  • Reliability
  • Quality
  • Speed
Reason of review
Bad quality
1.0
Details
I have had nothing but problems with my internet. I have gone over on my data on my phone so many time due to this. At first I was getting charges for a router that I didn't even have. After many phone calls to reboot I was told that they would send me a new router and...
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Review
#764871 Review #764871 is a subjective opinion of poster.
Service
Vivint Internet Service
Reason of review
Bad quality
1.0
Details
I live in the Salt Lake area and have been with Vivint Wireless for 6 months. It has been unbelievable how unreliable their service is--I would not recommend Vivint Wireless to anyone. Not only does my service go down a lot, but when it goes down it is hours, and...
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Review
#730779 Review #730779 is a subjective opinion of poster.
Service
Vivint Internet Service
Cons
  • How often internet goes down
Reason of review
Bad quality
Loss
$300
Preferred solution
I want Vivint to pay ME for the months remaining on my 2-yr. contract because they are breaking the contract by not offering the service promised.
The internet service offered by Vivent in Traverse Mountain is awful. We have had frequent outages, the internet is slow, and the customer service is very weak and everytime I have called they don't seem to know what is going on. I would recommend avoiding Vivent...
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Review
#730010 Review #730010 is a subjective opinion of poster.
Service
Vivint Internet Service
Reason of review
Bad quality

Vivint in Washington, District Of Columbia - Customer service does not answer the phone during business hours

1.5
Details
I live in Southern Utah and this is the worst internet company I have ever used in my 38 years on this earth. My internet has not worked nor my phone for several days, nothing has been done. I was told it was "weather" issues. It snowed a tiny bit, no accumulation and they cant keep the internet on. I live in Utah for Christ's sake, what they *** will they do when there is actual weather. I am trying to cancel my service and switch to U-verse. They are always available for customer service and their service actually works.
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Review
#729937 Review #729937 is a subjective opinion of poster.
Service
Vivint Internet Service
Cons
  • Poor troubleshooting ability
  • Misrepresentation
  • Cancellation policies
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
1.5
Details
Vivint came to my door promising higher speed for less money. What they delivered was a much different story. They signed me up for a 2 year contract that could be cancel in the first 30 days. It worked great for the first 5 weeks. They it was go off and on several...
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Review
#693211 Review #693211 is a subjective opinion of poster.
Service
Vivint Internet Service
Pros
  • Price
Cons
  • Amount of time to fix problem
  • Customer service policies
  • Lack of resoution
Reason of review
Bad quality
1.9
Details
Friday, had Vivint Internet installed. Saturday and Sunday = great service. Monday, Internet down went down at 10AM and stayed down into the late afternoon. Tuesday, Internet down at 10AM and stayed down till late afternoon. I called in on Monday and Tuesday only to...
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1 comment
ericdeborahbennick
#1004398

Had the same issue, no internet for two months. Finally thought it was going to be fixed, but worked only for a short time and now is having problems again. Get out while you can.

Review
#647266 Review #647266 is a subjective opinion of poster.
Service
Vivint Internet Service
Pros
  • Speed when it worked
  • Price
Cons
  • Long wait times on hold
  • Never worked
  • Customer service policies
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund

Vivint Internet Service Review

Vivint internet is very *** they promised me a certain speed and i have never gotten it. And to top it off i barely have internet service. They have sent three people out to my home and my internet speed is still slow. I should have never switched from my old provider.
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Review
#641590 Review #641590 is a subjective opinion of poster.
Service
Vivint Internet Service
Reason of review
Bad quality

Vivint Internet Service Review

My internet access is not working. Pls ck out. Sapp@infowest.com. Carol Sapp at 4352292220. St. George
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Review
#637959 Review #637959 is a subjective opinion of poster.
Service
Vivint Internet Service
Reason of review
Bad quality