Product: Vivint Internet Service Clear all filters (23 of 23 reviews match)
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Vivint Internet Service Review

3.0
Details
Have had regular internet and phone outages since joining in 2015. Service went out again today, Saturday 4/23/16, technical support not taking calls til Monday.
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Author
Location
Houston, Texas
Service
Vivint Internet Service
Reason of review
Damaged or defective
Review #835317 is a subjective opinion of poster.
0 comments
1.8
Details
Vivint - Experience
Worked good for a couple of weeks, but ever since then every night around 9 PM the internet slows to 6 Mbps download and makes it so using the internet is unbearable.On the weekends it is even worse. It is literally unusable, I literally want to start smashing my head...
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Author
Location
Herriman, Utah
Service
Vivint Internet Service
Cons
  • Speed
  • Quality
  • Reliability
Reason of review
Bad quality
Review #826512 is a subjective opinion of poster.
0 comments
1.0
Details
I have had nothing but problems with my internet. I have gone over on my data on my phone so many time due to this. At first I was getting charges for a router that I didn't even have. After many phone calls to reboot I was told that they would send me a new router and...
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Author
Location
Saint George, Utah
Service
Vivint Internet Service
Reason of review
Bad quality
Review #764871 is a subjective opinion of poster.
0 comments
1.0
Details
I live in the Salt Lake area and have been with Vivint Wireless for 6 months. It has been unbelievable how unreliable their service is--I would not recommend Vivint Wireless to anyone. Not only does my service go down a lot, but when it goes down it is hours, and...
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Author
Location
UtahUnited States
Service
Vivint Internet Service
Cons
  • How often internet goes down
Reason of review
Bad quality
Loss
$300
Preferred solution
I want Vivint to pay ME for the months remaining on my 2-yr. contract because they are breaking the contract by not offering the service promised.
Review #730779 is a subjective opinion of poster.
0 comments
The internet service offered by Vivent in Traverse Mountain is awful. We have had frequent outages, the internet is slow, and the customer service is very weak and everytime I have called they don't seem to know what is going on. I would recommend avoiding Vivent...
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Author
Location
Layton, Utah
Service
Vivint Internet Service
Reason of review
Bad quality
Review #730010 is a subjective opinion of poster.
0 comments

Vivint - Customer service does not answer the phone during business hours

1.5
Details
I live in Southern Utah and this is the worst internet company I have ever used in my 38 years on this earth. My internet has not worked nor my phone for several days, nothing has been done. I was told it was "weather" issues. It snowed a tiny bit, no accumulation and they cant keep the internet on. I live in Utah for Christ's sake, what they *** will they do when there is actual weather. I am trying to cancel my service and switch to U-verse. They are always available for customer service and their service actually works.
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Author
Location
Washington, District Of Columbia
Service
Vivint Internet Service
Cons
  • Poor troubleshooting ability
  • Misrepresentation
  • Cancellation policies
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
Review #729937 is a subjective opinion of poster.
0 comments
1.5
Details
Vivint came to my door promising higher speed for less money. What they delivered was a much different story. They signed me up for a 2 year contract that could be cancel in the first 30 days. It worked great for the first 5 weeks. They it was go off and on several...
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Author
Location
Draper, Utah
Service
Vivint Internet Service
Pros
  • Price
Cons
  • Amount of time to fix problem
  • Lack of resoution
  • Customer service policies
Reason of review
Bad quality
Review #693211 is a subjective opinion of poster.
1 comment
1.9
Details
Friday, had Vivint Internet installed. Saturday and Sunday = great service. Monday, Internet down went down at 10AM and stayed down into the late afternoon. Tuesday, Internet down at 10AM and stayed down till late afternoon. I called in on Monday and Tuesday only to...
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ericdeborahbennick
#1004398

Had the same issue, no internet for two months. Finally thought it was going to be fixed, but worked only for a short time and now is having problems again. Get out while you ...

Author
Location
Lindon, Utah
Service
Vivint Internet Service
Pros
  • Speed when it worked
  • Price
Cons
  • Never worked
  • Customer service policies
  • Long wait times on hold
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund
Review #647266 is a subjective opinion of poster.
0 comments

Vivint Internet Service Review

Vivint internet is very *** they promised me a certain speed and i have never gotten it. And to top it off i barely have internet service. They have sent three people out to my home and my internet speed is still slow. I should have never switched from my old provider.
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Author
Location
Dallas, Texas
Service
Vivint Internet Service
Reason of review
Bad quality
Review #641590 is a subjective opinion of poster.
0 comments

Vivint Internet Service Review

My internet access is not working. Pls ck out. Sapp@infowest.com. Carol Sapp at 4352292220. St. George
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Author
Location
Saint George, Utah
Service
Vivint Internet Service
Reason of review
Bad quality
Review #637959 is a subjective opinion of poster.