Product: Vivint Installation Clear all filters (11 of 11 reviews match)
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Vivint - UNHAPPY CUSTOMER

2.0
Details
THIS EXPERIENCE HAS BEEN LESS THAN A WEEKS TIME. AFTER ALL THE PROBLEMS (TECH ARRIVED W/ HALF OF PRODUCT, ARRIVING NEXT DAY AND DID NOT FINISH THE JOB, LEFT EXPOSED WIRING, DAMAGES TO THE TRIM OF DOOR, DOOR LOCK DID NOT WORK,CHANGES TO MY ACCOUNT W/OUT MY CONSENT, WITHDREW MONIES W/OUT PERMISSION) I SHOULD OF STAYED WITH XXXX. I LITERALLY HAVE BEEN ON THE PHONE EVERYDAY WITH A COMPLAINT OR THE HAVE BEEN CALLING ME. I AM A VERY UNHAPPY CUSTOMER. IT IS SO UNFORTUNATE THAT THE WORLD IS MOVING IN A DIRECTION WERE THE CUSTOMER IS NOT PRIORITY JUST THE FINANCES.
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Author
Service
Vivint Installation
Reason of review
Bad quality
Review #956032 is a subjective opinion of poster.
1 comment
1.0
Details
I have had low battery issues since installation and was told it was just cold weather. I now have Broken sensors where they have set a Tech appt 1 month out. Then I was promised they would overnighted sensors, of course, never did. Never reached back out to let me...
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tlford45
#1110171

I had the same thing...low battery for 9 months. I finally got someone to come out. It took 5 service calls and me calling them everyday. They had to replace the whole box in ...

Author
Location
Natick, Massachusetts
Service
Vivint Installation
Cons
  • Service
  • Are dishonest
  • Cancellation policy
Reason of review
All of the above
Review #765831 is a subjective opinion of poster.
0 comments

Vivint - Dishonest company the bait and switch

Ryan from Vivint came to the door tos us we would get all kinds of up grades only to flat out lie when it came down to getting the system. Not only did he lie but he had the never to say that once you sign the contract it's done. I've seen some shady saleman but this guy takes the cake do not trust anything he says as it will cost you in the end. I lost all hope and faith in this company and I'm going to make sure that all my friends in california don't fall in this trap!
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Author
Location
Orem, Utah
Service
Vivint Installation
Cons
  • Ryan lie to my wife and i
Reason of review
Dishonest
Review #645611 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for their feedback and appreciates the opportunity to respond. After submitting this review, a technician was dispatched to this customer’s home and the requested keyfobs were installed. If this customer has any further complaints, we invite...
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Author
Location
Philadelphia, Pennsylvania
Service
Vivint Installation
Review #507852 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for their feedback and for taking the time to share their experience with PissedConsumer. Before Vivint installs a system in a potential customers home they are required to complete a survey over the phone where our Data Entry department...
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Author
Location
Brandon, Florida
Service
Vivint Installation
Review #486462 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for their feedback, and for taking the time to share their experience with PissedConsumer. Before any customer enters into an agreement with Vivint, and prior to the installation of any equipment, the customer must complete a telephonic...
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Author
Location
Killeen, Texas
Service
Vivint Installation
Review #455251 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for taking the time to submit their feedback and for leaving a review with Pissed Consumer. We apologize for any misinformation provided by their sales representative and any associated inconvenience or frustration. We ensure all customers...
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Author
Service
Vivint Installation
Review #436632 is a subjective opinion of poster.
1 comment
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Tampa, Florida
Service
Vivint Installation
Tags
Review #391876 is a subjective opinion of poster.
1 comment

Vivint Sucks

No show on the original installation date. Had take a second day off work to get only a partial installation. It is now over a week and they cant even tell me when the rest of the system will be installed. I have made five call to request a date for the installation and they promise to get back to me with a confirmed install date. Tonight I have been hold for over an hour waiting to speak to a customer service rep to get an update on the installation date. Do not believe their marketing. They do not provide "world class customer service". They do however provide "world *** customer service" Avoid them at all cost!!!!!!!!!!!
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Author
Location
Seattle, Washington
Service
Vivint Installation
Review #375512 is a subjective opinion of poster.
0 comments
Vivint appreciates this customer taking the time to submit a review. Vivint does not install any equipment without written consent of the customer. The agreement signed prior to installation outlines the price and terms of the security system. The aforementioned terms...
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Author
Location
Elgin, Illinois
Service
Vivint Installation
Review #346192 is a subjective opinion of poster.