I was given a free trial period by a pushy salesman that wouldn't allow me to think about the decision to receive a security system. He said he could install it and I could think about it for 30 days.
I decided to cancel. I contacted customer service who directed me to billing. This person informed me of what I need to do to cancel. I was given the option to fax, email, or mail.
I faxed, and emailed within the given time period. The product was removed promptly.
I was charged $226 at that time. I waited to see if it was an error and would be removed, but instead I was billed $64 a month for a product that is no longer installed.
Product or Service Mentioned: Vivint Security System.
Reason of review: IS STEALING MONEY FROM MY BANK ACCOUNT.
Monetary Loss: $355.
Preferred solution: Full refund.