Product: Vivint Customer Care Clear all filters (94 of 94 reviews match)
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Vivint is brutal they create false verbal contracts

1.7
Details
My contract was up with vivint they asked to upgrade my panel that they claimed wasn't up to date enough that they installed when I Tried five different times to schedule an appointment and didn't recieve service I called to cancel and they tried to tell me I renewed my contract verbally which I never did
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Review
#1144041 Review #1144041 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
2.0
Details
After 3 years of service we decided to cancel our service.Gave a written notice as required. 15 days later they charge us another month of service. I called to see whats up and they said, "you need to read the fine print" you need to give 30 days notice so we billed...
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Review
#1135066 Review #1135066 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • System was great in the beginning
Reason of review
Poor customer service
Loss
$69
Preferred solution
Full refund
Called in today to see how many months left in my contract with vivint. The customer service rep advises me that the contract is for 42 months, not 24 months like i was told. Anyone thinking of using vivint, do yourself a favor and run the other way. The camera quality...
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Review
#1107126 Review #1107126 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
i will pay for the remainder of 2 year contract and you can have your equipment back.

Vivint will not cancel service

1.8
Details
Been trying to cancel service this week ,2 phone calls and in writing emal . Still will not cancel . Keep harrasing me to keep service . Have had service for years . Not needed anymore . Very pushy . Even tried thru live chat ,they sent me link to cancel followed procedure . Still wont terminate
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Review
#1104307 Review #1104307 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
LISTEN!DO NOT EVER EVER TRY TO SIGN ANY CONTRACT WITH THIS GLORIFIED FRAUDULENT COMPANY. A SECURITY COMPANY IS SUPPOSED TO GIVE YOU PEACE OF MIND FOR YOUR HOME, BUT THIS COMPANY WILL MAKE YOU WANT TO RUN AWAY FROM YOUR HOME. YOU WILL BE SO FRUSTRATED YOU MIGHT EVEN...
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Review
#1073050 Review #1073050 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Tags
  • Vivint Scam
  • Service Worthless
1.0
Details
After sending in a letter of cancellation (which takes 30 days to process so they can get another payment out of you) I was sent an email that said to call this 855 number to finish my cancellation.After hanging up on one associate that was totally unprofressional, I...
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1 comment
Anonymous
#1347203

They use scare tactics and lies. They tell you you are binded to a verbal agreement, which for me was 7 yrs ago.

It is not binding and I have now gotten legal representation to help. Stay away

Review
#1061430 Review #1061430 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint - Customer Care Review

2.3
Details
I was happy with Vivint until I sold my home. The new owners were willing to assume the remaining contract, they wanted a copy of my contract, I requested a copy from Vivint via telephone, they said they'd email it, I requested 5 more times (once each preceding month) yet I never got it. The home sold June 2014, now they've sent to a collection agency 4 times what they originally said ($800 now) I owed and are threatening to sue me. Vivint defaulted and are blaming me for walking away.
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Review
#1038668 Review #1038668 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment

Vivint Customer Care Review

Was misled. I do not want yo pay 49.00 dollars to repair panel that is frozen. I was told at time of purchase. There would be no charge for servicing. Not able to trouble shoot from home. Very rude and uncooperative customer service.
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Review
#1027012 Review #1027012 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment
1.8
Details
This company uses young kids going door to door with a sob story of why they need your business.They promise expertise, high tech and security but cannot deliver. Wait times are tremendously long and they often mess up the work being suggested. If you are disconnected...
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5 comments
Anonymous
#1347205

Don't let them scam you. They tell lies.

Contact your attorney general office, consumer affairs and BBB. YOU ARE NOT LIABLE.

PLEASE DONT GIVE INTO THEM!!

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Review
#1026670 Review #1026670 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Price
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1400
Preferred solution
Let the company propose a solution
Tags
  • Vivint Scam

Vivint Customer Care Review

Horrible customer service and faulty product
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Review
#994212 Review #994212 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service