Product: Vivint Customer Care Clear all filters (90 of 90 reviews match)
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0 comments
1.0
Details
LISTEN!DO NOT EVER EVER TRY TO SIGN ANY CONTRACT WITH THIS GLORIFIED FRAUDULENT COMPANY. A SECURITY COMPANY IS SUPPOSED TO GIVE YOU PEACE OF MIND FOR YOUR HOME, BUT THIS COMPANY WILL MAKE YOU WANT TO RUN AWAY FROM YOUR HOME. YOU WILL BE SO FRUSTRATED YOU MIGHT EVEN...
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Author
Location
Sugar Land, Texas
Service
Vivint Customer Care
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Tags
Review #1073050 is a subjective opinion of poster.
1 comment
1.0
Details
After sending in a letter of cancellation (which takes 30 days to process so they can get another payment out of you) I was sent an email that said to call this 855 number to finish my cancellation.After hanging up on one associate that was totally unprofressional, I...
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Anonymous
#1347203

They use scare tactics and lies. They tell you you are binded to a verbal agreement, which for me was 7 yrs ago. It is not binding and I have now gotten legal representation ...

Author
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #1061430 is a subjective opinion of poster.
0 comments

Vivint - Customer Care Review

2.3
Details
I was happy with Vivint until I sold my home. The new owners were willing to assume the remaining contract, they wanted a copy of my contract, I requested a copy from Vivint via telephone, they said they'd email it, I requested 5 more times (once each preceding month) yet I never got it. The home sold June 2014, now they've sent to a collection agency 4 times what they originally said ($800 now) I owed and are threatening to sue me. Vivint defaulted and are blaming me for walking away.
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Author
Service
Vivint Customer Care
Reason of review
Problems with payment
Review #1038668 is a subjective opinion of poster.
0 comments

Vivint Customer Care Review

Was misled. I do not want yo pay 49.00 dollars to repair panel that is frozen. I was told at time of purchase. There would be no charge for servicing. Not able to trouble shoot from home. Very rude and uncooperative customer service.
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Author
Service
Vivint Customer Care
Reason of review
Problems with payment
Review #1027012 is a subjective opinion of poster.
5 comments
1.8
Details
This company uses young kids going door to door with a sob story of why they need your business.They promise expertise, high tech and security but cannot deliver. Wait times are tremendously long and they often mess up the work being suggested. If you are disconnected...
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Anonymous
#1347205

Don't let them scam you. They tell lies. Contact your attorney general office, consumer affairs and BBB. YOU ARE NOT LIABLE.PLEASE DONT GIVE INTO THEM!!

Author
Service
Vivint Customer Care
Cons
  • Customer service
  • Price
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1400
Preferred solution
Let the company propose a solution
Review #1026670 is a subjective opinion of poster.
0 comments

Vivint Customer Care Review

Horrible customer service and faulty product
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Author
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #994212 is a subjective opinion of poster.
0 comments
1.0
Details
I tried Vivit back in May 2016.I had to relocate for a job. I told him I wanted to leave the equipment there because my possible renters would take over the contract. They came and got the equipment anyway and charge me $99. In the process they ripped off my doorbell....
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Author
Location
Willow, Alaska
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #993846 is a subjective opinion of poster.
1 comment
1.2
Details
Am I in dream land? Wtf? So I called up the bank to file fraud and also will filing a law suit and a complaint with BBB Monday after I get copies of all the charges, letter from owner of my old house, and my service installation with ADt at my new house. Two of my family signed on with vivint...
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Anonymous
#1279143

you should always contact your states attorney generals office and file a complaint with the states consumer protection department.You can also file online, you will get bette...

Author
Service
Vivint Customer Care
Reason of review
Problems with payment
Review #986742 is a subjective opinion of poster.
0 comments

Vivint Customer Care Review

2.3
Details
Their customer service sucks big time quoting policy like a script and not taking individual care of their valued customers. Never establish automatic payments with them because they will steal your money without providing you quality service. And when questioned about such actions they will provide vague and unyielding explanations
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Author
Service
Vivint Customer Care
Reason of review
Problems with payment
Review #968100 is a subjective opinion of poster.
0 comments
1.3
Details
Vivint told me they would e-mail an invoice and I could send payment to them when I got the invoice. A few days later I found that they took the entire amount from my checking account without my permission. I called and complained. I asked if an invoice was being...
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Author
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #965805 is a subjective opinion of poster.