1.0
Details
6 years later, I'm still dealing with the headache that is vivint. I'm not joking when I say that vivint is by far the most evil company I've ever dealt with. There are many other companies offering the same system, or the same type of system. What matters is how they...
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ID
#1455240 Review #1455240 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
Loss
$1200
Preferred solution
remove debt from my credit report

Vivint - Worst experience EVER

1.0
Details
My thermostat went out, so we called and they had us doing all these different things trying to reset it. Finally it was decided that the thermostat was malfunctioned, and they would send us another one. I was told it would take 3 days to get it, and they would waive the shipping and handling fee and give us $15 off of our next months bill for our inconvenience. Needless to say, the thermostat did not arrive in 3 days, it actually took a week. So after my husband and i installed the thermostat (since vivint does not service their own equipment and if they have to send out a technician, then you have to pay for it! Crazy, I know!) I noticed that it was not connected to my phone or the panel. So i call in to see if they could sync them all together again. Well the representative then informs me that the thermostat that they sent me was not compatible with any of my equipment. So she said they would just send out a tech to bring the right one and install it and they would waive the fee (i know, i couldnt believe it either!), but it was gonna take another week before they could get him out here so they would give me another $10 off for my inconvenience. I live in NC, so its been extremely hot, but i was ok with it because she was nice. Fast forward to 10/1 : I check my account to see how much they took out and to make sure i recieved all of the credits due to me. My bill was actually $5 more than what it normally is. So i call again to see why. I was told that i received was a $10 credit for shipping and handling, but the shipping and handling fee was actually $14.95. Are you kidding me? So that right there was super deceitful by itself. When i asked about the other 2 credits that were promised to me, he had no idea what i was even talking about (apparently when they tell you that they will put a note on your account, they dont). So now not only have i been without a/c for 2 weeks, but they sneakily charged me for a portion of the shipping and handling fee which was supposed to be waived (nobody said anything about partially waiving the fee). And i never received the 2 credits promised to me. This is the first really bad experience I've had with them, but the way it was handled has made me wish i never would have switched to them. The more i think about the whole situation it just makes my blood boil!! They are extremely deceitful. They will tell you anything to get you off the phone. When i called back to see if they could at least refund me the rest of the shipping and handling fee, since the other guy failed to mention that the full fee would not be waived, i asked for a number to a corporate office, I was told that they didnt have one. Dont most all big companies have some sort of corporate offices? I have never in my life seen a company that provides you with a service, but if something malfunctions, then they are like well we will send you the product, but you have to pay the shipping and handling fee and its up to you to install it. Really? I know im just one person out of a million people that you all are scamming (yes i said scamming, because thats what you all do) and my complaint probably doesnt make a bit of difference to you, but remember, word of mouth is the best advertisement in the world and you can bet your bottom dollar that I will make sure to tell everyone that will listen to me how deceitful and unprofessional this company is! Save yourself some time, money, and sanity and take your business elsewhere. You know, somewhere that actually cares about their customers! In fact, you may want to have a lawyer present when signing the contract to make sure you understand what you're getting yourself into. First impressions are everything for a business, and Vivint you completely failed this mission! Please believe the week before my contract is up i will make sure to send that email to discontinue service! The only thing that will make me happy at this point is letting me out of this BS contract!
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ID
#1374144 Review #1374144 is a subjective opinion of poster.
Location
Kershaw, South Carolina
Service
Vivint Customer Care

Vivint - poor product performance an poor customer support

Customer support is very inexperienced and lacks the knowledge to resolve any problems presented...Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent and to do anything outside the norm to fix ongoing problems. From what I experienced I would not recommend Vivint to anyone. You will spend most of your time waiting on hold for Customer Service to maintain the system on a daily basis. The average wait time is over 30 minutes and with persistent and faulty equipment failures, you will end up spending most of your time on hold to maintain a system that should run with a very minimal amount of maintenance.
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ID
#1312541 Review #1312541 is a subjective opinion of poster.
Location
Orem, Utah
Service
Vivint Customer Care
Cons
  • I did not like and would nor recommend to anyone
  • Reliability
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
3.3
Details
These reviews are scaring me. My representative in the Middletown New York store has been very helpful with the little kinks that needed to be worked out. Dean was my salesman and I am very happy with him at this time...hope it doesn't go south...I'm a new customer. I...
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ID
#1259849 Review #1259849 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
On time delivery

Vivint - They are not honest

After cancellation and paid off full amount for the equipment they still keep taking money of your account and I tried calling and they only said it takes 30 days to process cancellation and I tried through chatting and the cut me off
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ID
#1258762 Review #1258762 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
vivint put a bad mark on my credit in 2014, i called them and found out that my x wife had put an account in my name. I had nothing to do with it and vivint agreed with me and took this off my credit report in 2015. Recently for no reason but to try and do a cash grab...
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1 comment
Anonymous
#1558051

Someone signed my name and got vivint without and i.d and they put it on my credit

ID
#1231771 Review #1231771 is a subjective opinion of poster.
Location
Orem, Utah
Service
Vivint Customer Care
Cons
  • Money grabbers
  • Snooty cs agents
Reason of review
Poor customer service
Loss
$800
Preferred solution
take it off my credit report.

Vivint - After 6 yrs, horror

2.7
Details
Had my system 6 yrs. No problems. Had a few minor problems fixed But, if you go beyond that, your screwed. 3 days on the phone, 3 hours at a time, 11 days no glass break service, and they still want me to wait another week. REALLY. 2 supervisors with brains my dog has more of and im still no closer to fixing my problem. So dissppointed in a service i had for so long
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1 comment
Camree
#1440719

Then offered to take a half day off work, schedule noon and after, just got an email, 10-12. AGAIN, MY GOG IS SMARTER.

They are not going to credit my bill for no service. I do not understand. If you supposedly know the company that pays you, you should earn your money.

Its not rocket science. If you dont know, find someone who does

ID
#1202366 Review #1202366 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
1.3
Details
Do not use Vivint. This is a dishonest misleading company who has absolutely terrible customer service, product support, and will try to lock you into contracts without authorization or reviewing any of the terms. I am currently awaiting my court date to have my issues...
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ID
#1190201 Review #1190201 is a subjective opinion of poster.
Location
Provo, Utah
Service
Vivint Customer Care
Cons
  • Dishonesty
  • No integrity
  • Customer service
Reason of review
Pricing issue
Loss
$6500
Preferred solution
Cancel the already terminated contract that was reinstated against my will (s-5079235) (A-9229878) and carry out the contract agreement signed for 49.99 a month on account (s-5990283). I payed 49.99 on 12/5/2017 to start service on account (S-5990283)
My account was fully up to date but I cancelled then three months later I got a credit Beauru notice that 3800 was on my credit rating from Vivint. I was so mad. I’ve called they’ve told me I owed nothing they don’t know what I’m talking about. I was working hard to...
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ID
#1175137 Review #1175137 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment

Vivint is expensive and unreliable!!! Upset customer

Horrible customer service expirience. We not help you at all. They do not take care of there customers!!!!!
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ID
#1174646 Review #1174646 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint - Awful company

1.0
Details
I’ve never dealt with such a awful company in all my life! With the high pressure sales people to getting run around of getting my equipment to being unable to cancel my service cause I have to pay it in full or have someone take it over when the sales men said I have 2wks to see if I want it or not. When I called to cancel I got bs !! This company has been reported to the BBB that makes this contract null and void according to the consumer protection act 15 U.S.C section 1604 that’s fails to honor Any contractual materials as agreed upon. You will never get a dime from me
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2 comments
Anonymous
#1734148

This is a terrible company - they must not have any technitions. Their whole deal is to make you troubleshoot your own products.

They are happy to send a video or tell you "98 percent of people can get this to work...i.e., you are just an idiot for not being able to". I am complaining everywhere that I can.

Starlett
#1667334

Did they turn you over to a collection agency and if so did it mess up your credit rating?

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ID
#1168649 Review #1168649 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Vivint is brutal they create false verbal contracts

1.5
Details
My contract was up with vivint they asked to upgrade my panel that they claimed wasn't up to date enough that they installed when I Tried five different times to schedule an appointment and didn't recieve service I called to cancel and they tried to tell me I renewed my contract verbally which I never did
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ID
#1144041 Review #1144041 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
2.2
Details
After 3 years of service we decided to cancel our service.Gave a written notice as required. 15 days later they charge us another month of service. I called to see whats up and they said, "you need to read the fine print" you need to give 30 days notice so we billed...
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ID
#1135066 Review #1135066 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Vivint Customer Care
Pros
  • System was great in the beginning
Reason of review
Poor customer service
Loss
$69
Preferred solution
Full refund
Called in today to see how many months left in my contract with vivint. The customer service rep advises me that the contract is for 42 months, not 24 months like i was told. Anyone thinking of using vivint, do yourself a favor and run the other way. The camera quality...
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ID
#1107126 Review #1107126 is a subjective opinion of poster.
Location
Orem, Utah
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
i will pay for the remainder of 2 year contract and you can have your equipment back.

Vivint will not cancel service

1.7
Details
Been trying to cancel service this week ,2 phone calls and in writing emal . Still will not cancel . Keep harrasing me to keep service . Have had service for years . Not needed anymore . Very pushy . Even tried thru live chat ,they sent me link to cancel followed procedure . Still wont terminate
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ID
#1104307 Review #1104307 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy