Product: Vivint Customer Care Clear all filters (90 of 90 reviews match)
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1 comment
1.0
Details
vivint put a bad mark on my credit in 2014, i called them and found out that my x wife had put an account in my name. I had nothing to do with it and vivint agreed with me and took this off my credit report in 2015. Recently for no reason but to try and do a cash grab...
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Anonymous
#1558051

Someone signed my name and got vivint without and i.d and they put it on my credit

Author
Location
Orem, Utah
Service
Vivint Customer Care
Cons
  • Snooty cs agents
  • Money grabbers
Reason of review
Poor customer service
Loss
$800
Preferred solution
take it off my credit report.
Review #1231771 is a subjective opinion of poster.
1 comment
2.4
Details
Had my system 6 yrs.No problems. Had a few minor problems fixed But, if you go beyond that, your screwed. 3 days on the phone, 3 hours at a time, 11 days no glass break service, and they still want me to wait another week. REALLY. 2 supervisors with brains my dog has...
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Twi1241
#1440719

Then offered to take a half day off work, schedule noon and after, just got an email, 10-12. AGAIN, MY GOG IS SMARTER. They are not going to credit my bill for no service. I d...

Author
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #1202366 is a subjective opinion of poster.
0 comments
1.3
Details
Do not use Vivint. This is a dishonest misleading company who has absolutely terrible customer service, product support, and will try to lock you into contracts without authorization or reviewing any of the terms. I am currently awaiting my court date to have my issues...
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Author
Location
Provo, Utah
Service
Vivint Customer Care
Cons
  • Misrepresentation
  • Illegal practices
  • No integrity
Reason of review
Pricing issue
Loss
$6500
Preferred solution
Cancel the already terminated contract that was reinstated against my will (s-5079235) (A-9229878) and carry out the contract agreement signed for 49.99 a month on account (s-5990283). I payed 49.99 on 12/5/2017 to start service on account (S-5990283)
Review #1190201 is a subjective opinion of poster.
0 comments
My account was fully up to date but I cancelled then three months later I got a credit Beauru notice that 3800 was on my credit rating from Vivint. I was so mad. I’ve called they’ve told me I owed nothing they don’t know what I’m talking about. I was working hard to...
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Author
Service
Vivint Customer Care
Reason of review
Problems with payment
Review #1175137 is a subjective opinion of poster.
0 comments

Vivint is expensive and unreliable!!! Upset customer

Horrible customer service expirience. We not help you at all. They do not take care of there customers!!!!!
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Author
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #1174646 is a subjective opinion of poster.
1 comment
1.0
Details
I’ve never dealt with such a awful company in all my life!With the high pressure sales people to getting run around of getting my equipment to being unable to cancel my service cause I have to pay it in full or have someone take it over when the sales men said I have...
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ChiefHornShark101
#1667334

Did they turn you over to a collection agency and if so did it mess up your credit rating?

Author
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1168649 is a subjective opinion of poster.
0 comments

Vivint is brutal they create false verbal contracts

1.7
Details
My contract was up with vivint they asked to upgrade my panel that they claimed wasn't up to date enough that they installed when I Tried five different times to schedule an appointment and didn't recieve service I called to cancel and they tried to tell me I renewed my contract verbally which I never did
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Author
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #1144041 is a subjective opinion of poster.
0 comments
2.0
Details
After 3 years of service we decided to cancel our service.Gave a written notice as required. 15 days later they charge us another month of service. I called to see whats up and they said, "you need to read the fine print" you need to give 30 days notice so we billed...
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Author
Location
Greenville, South Carolina
Service
Vivint Customer Care
Pros
  • System was great in the beginning
Reason of review
Poor customer service
Loss
$69
Preferred solution
Full refund
Review #1135066 is a subjective opinion of poster.
0 comments
Called in today to see how many months left in my contract with vivint. The customer service rep advises me that the contract is for 42 months, not 24 months like i was told. Anyone thinking of using vivint, do yourself a favor and run the other way. The camera quality...
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Author
Location
Orem, Utah
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
i will pay for the remainder of 2 year contract and you can have your equipment back.
Review #1107126 is a subjective opinion of poster.
0 comments

Vivint will not cancel service

1.8
Details
Been trying to cancel service this week ,2 phone calls and in writing emal . Still will not cancel . Keep harrasing me to keep service . Have had service for years . Not needed anymore . Very pushy . Even tried thru live chat ,they sent me link to cancel followed procedure . Still wont terminate
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Author
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1104307 is a subjective opinion of poster.