Product: Vivint Customer Care Clear all filters (94 of 94 reviews match)
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1.0
Details
My thermostat went out, so we called and they had us doing all these different things trying to reset it. Finally it was decided that the thermostat was malfunctioned, and they would send us another one. I was told it would take 3 days to get it, and they would waive...
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Review
#1374144 Review #1374144 is a subjective opinion of poster.
Service
Vivint Customer Care
Customer support is very inexperienced and lacks the knowledge to resolve any problems presented...Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent...
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Review
#1312541 Review #1312541 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • I did not like and would nor recommend to anyone
  • Reliability
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
Tags
  • home security ripoffs
3.4
Details
These reviews are scaring me. My representative in the Middletown New York store has been very helpful with the little kinks that needed to be worked out. Dean was my salesman and I am very happy with him at this time...hope it doesn't go south...I'm a new customer. I...
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Review
#1259849 Review #1259849 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
On time delivery

Vivint - They are not honest

After cancellation and paid off full amount for the equipment they still keep taking money of your account and I tried calling and they only said it takes 30 days to process cancellation and I tried through chatting and the cut me off
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Review
#1258762 Review #1258762 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
vivint put a bad mark on my credit in 2014, i called them and found out that my x wife had put an account in my name. I had nothing to do with it and vivint agreed with me and took this off my credit report in 2015. Recently for no reason but to try and do a cash grab...
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1 comment
Anonymous
#1558051

Someone signed my name and got vivint without and i.d and they put it on my credit

Review
#1231771 Review #1231771 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Snooty cs agents
  • Money grabbers
Reason of review
Poor customer service
Loss
$800
Preferred solution
take it off my credit report.
2.4
Details
Had my system 6 yrs.No problems. Had a few minor problems fixed But, if you go beyond that, your screwed. 3 days on the phone, 3 hours at a time, 11 days no glass break service, and they still want me to wait another week. REALLY. 2 supervisors with brains my dog has...
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1 comment
Twi1241
#1440719

Then offered to take a half day off work, schedule noon and after, just got an email, 10-12. AGAIN, MY GOG IS SMARTER.

They are not going to credit my bill for no service. I do not understand. If you supposedly know the company that pays you, you should earn your money.

Its not rocket science. If you dont know, find someone who does

Review
#1202366 Review #1202366 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
1.3
Details
Do not use Vivint. This is a dishonest misleading company who has absolutely terrible customer service, product support, and will try to lock you into contracts without authorization or reviewing any of the terms. I am currently awaiting my court date to have my issues...
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Review
#1190201 Review #1190201 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Misrepresentation
  • Dishonesty
  • Customer service
Reason of review
Pricing issue
Loss
$6500
Preferred solution
Cancel the already terminated contract that was reinstated against my will (s-5079235) (A-9229878) and carry out the contract agreement signed for 49.99 a month on account (s-5990283). I payed 49.99 on 12/5/2017 to start service on account (S-5990283)
Tags
  • liars
  • worst company
  • bad contract
  • Contract Breach
  • Illegal Actions
  • Vivint Poor Service
My account was fully up to date but I cancelled then three months later I got a credit Beauru notice that 3800 was on my credit rating from Vivint. I was so mad. I’ve called they’ve told me I owed nothing they don’t know what I’m talking about. I was working hard to...
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Review
#1175137 Review #1175137 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment

Vivint is expensive and unreliable!!! Upset customer

Horrible customer service expirience. We not help you at all. They do not take care of there customers!!!!!
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Review
#1174646 Review #1174646 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
1.0
Details
I’ve never dealt with such a awful company in all my life!With the high pressure sales people to getting run around of getting my equipment to being unable to cancel my service cause I have to pay it in full or have someone take it over when the sales men said I have...
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2 comments
Anonymous
#1734148

This is a terrible company - they must not have any technitions. Their whole deal is to make you troubleshoot your own products.

They are happy to send a video or tell you "98 percent of people can get this to work...i.e., you are just an idiot for not being able to". I am complaining everywhere that I can.

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Review
#1168649 Review #1168649 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy