Product: Vivint Customer Care Clear all filters (92 of 92 reviews match)
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3.4
Details
These reviews are scaring me. My representative in the Middletown New York store has been very helpful with the little kinks that needed to be worked out. Dean was my salesman and I am very happy with him at this time...hope it doesn't go south...I'm a new customer. I...
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Review
#1259849 Review #1259849 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
On time delivery

Vivint - They are not honest

After cancellation and paid off full amount for the equipment they still keep taking money of your account and I tried calling and they only said it takes 30 days to process cancellation and I tried through chatting and the cut me off
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Review
#1258762 Review #1258762 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
vivint put a bad mark on my credit in 2014, i called them and found out that my x wife had put an account in my name. I had nothing to do with it and vivint agreed with me and took this off my credit report in 2015. Recently for no reason but to try and do a cash grab...
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1 comment
Anonymous
#1558051

Someone signed my name and got vivint without and i.d and they put it on my credit

Review
#1231771 Review #1231771 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Snooty cs agents
  • Money grabbers
Reason of review
Poor customer service
Loss
$800
Preferred solution
take it off my credit report.
2.4
Details
Had my system 6 yrs.No problems. Had a few minor problems fixed But, if you go beyond that, your screwed. 3 days on the phone, 3 hours at a time, 11 days no glass break service, and they still want me to wait another week. REALLY. 2 supervisors with brains my dog has...
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1 comment
Twi1241
#1440719

Then offered to take a half day off work, schedule noon and after, just got an email, 10-12. AGAIN, MY GOG IS SMARTER. They are not going to credit my bill for no service. I d...

Review
#1202366 Review #1202366 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
1.3
Details
Do not use Vivint. This is a dishonest misleading company who has absolutely terrible customer service, product support, and will try to lock you into contracts without authorization or reviewing any of the terms. I am currently awaiting my court date to have my issues...
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Review
#1190201 Review #1190201 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Customer service
  • Illegal practices
  • Dishonesty
Reason of review
Pricing issue
Loss
$6500
Preferred solution
Cancel the already terminated contract that was reinstated against my will (s-5079235) (A-9229878) and carry out the contract agreement signed for 49.99 a month on account (s-5990283). I payed 49.99 on 12/5/2017 to start service on account (S-5990283)
Tags
  • liars
  • worst company
  • bad contract
  • Contract Breach
  • Illegal Actions
  • Vivint Poor Service
My account was fully up to date but I cancelled then three months later I got a credit Beauru notice that 3800 was on my credit rating from Vivint. I was so mad. I’ve called they’ve told me I owed nothing they don’t know what I’m talking about. I was working hard to...
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Review
#1175137 Review #1175137 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment

Vivint is expensive and unreliable!!! Upset customer

Horrible customer service expirience. We not help you at all. They do not take care of there customers!!!!!
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Review
#1174646 Review #1174646 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
1.0
Details
I’ve never dealt with such a awful company in all my life!With the high pressure sales people to getting run around of getting my equipment to being unable to cancel my service cause I have to pay it in full or have someone take it over when the sales men said I have...
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2 comments
Anonymous
#1734148

This is a terrible company - they must not have any technitions. Their whole deal is to make you troubleshoot your own products. They are happy to send a video or tell you "98...

Review
#1168649 Review #1168649 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Vivint is brutal they create false verbal contracts

1.7
Details
My contract was up with vivint they asked to upgrade my panel that they claimed wasn't up to date enough that they installed when I Tried five different times to schedule an appointment and didn't recieve service I called to cancel and they tried to tell me I renewed my contract verbally which I never did
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Review
#1144041 Review #1144041 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
2.0
Details
After 3 years of service we decided to cancel our service.Gave a written notice as required. 15 days later they charge us another month of service. I called to see whats up and they said, "you need to read the fine print" you need to give 30 days notice so we billed...
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Review
#1135066 Review #1135066 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • System was great in the beginning
Reason of review
Poor customer service
Loss
$69
Preferred solution
Full refund