Seller: Vivint Product: Vivint Customer Care Clear all filters (0 of 93 reviews match)
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I just signed up for an install yesterday and was told that I could easily cancel (even by text) if I changed my mind before the install. I've called at least 10 times today and have yet to talk to a customer service rep. I've waited on hold several times for 6 minutes...
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Review
#1646244 Review #1646244 is a subjective opinion of poster.
Service
Vivint Customer Care

Vivint does not accommodate hearing impaired

1.0
Details
My mom is hearing impaired and cant hear the alarm and they are still trying to make her buy-out of the contract. Its like paying for car insurance and not having a car. Spent a while on the phone with them today on my moms behalf, and the sacond guy, Casey actually called me by my moms name at the end. They dont care to know who theyre even speaking to. They should figure out a way to add flashong lights to their system to help hearing impaired people feel secure too.
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Review
#1614934 Review #1614934 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Cant even remember
Cons
  • Amount of time to fix problem
  • Reliability
  • Service
Reason of review
My mom is paying for a system that is not helping her. The alarm is set to the highest frequency and she cannot hear it.
Preferred solution
Full refund

Vivint in Fort Worth, Texas - No show by Technician

3.3
Details
Had an appointment window between 10 and 12. I called Vivint Customer service when Technician didn't appear by 12:20. Representative said technician called me to get into our gated community and left when no answer. Problem is he DID NOT CALL and my iPhone missed call report shows he did not call. Tried to get customer service to tell the technician to turn around and come back, but she refused. Said I would have to reschedule. Tried to reschedule. She said she showed no available appointments in my area and I WOULD HAVE TO CALL BACK next week to try again. They offered a $15 credit for my trouble. Big deal.
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Review
#1605620 Review #1605620 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Good equipment
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered

A never sign nothing with Vivint and Perfection Collection put in my credit a mark with a balance pending. The #of the account is 2939655. I never sign any paper for the alarm of my house with Vivint

My husband sign the contract with you. His name is Reinaldo Resto Pipersburgh. I appreciate you eliminate this mark of my credit. Thanks!!!
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Review
#1536288 Review #1536288 is a subjective opinion of poster.
Service
Vivint Customer Care
1.0
Details
Bullshit I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a...
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Review
#1534177 Review #1534177 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • System was great in the beginning
Cons
  • Not caring about your system problems
  • Complete disconnet between billing and technical
Reason of review
Poor customer service
Loss
$414
Preferred solution
Let the company propose a solution
Tags
  • Security Companies
For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against...
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Review
#1531503 Review #1531503 is a subjective opinion of poster.
Service
Vivint Customer Care
1.0
Details
I just found out that my credit report is showing a bad account from Perfection Collection Aka: VIVINT. The amount is $1327 owed which is a crock of $&@! This f’d up company was supposed to fix all this nonsense years ago. The idiots were charging for money stating...
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2 comments
Anonymous
#1708130

There is a class action lawsuit filed against Vivint for doing this a bunch of times. Do a search for Vivint Security Lawsuit and you'll find more information

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Review
#1518190 Review #1518190 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment
1.6
Details
On April 15,2019, I stayed on the phone with David Kennedy for almost two hours going back and forth about an increase in my bill. I sent Mr. Kennedy a total of eight pictures of my contract that stated that my bill should be 39.99 a month. Each time I sent a picture...
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Review
#1515372 Review #1515372 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • I needed to look back at some clips
Reason of review
Pricing issue
Preferred solution
Price reduction
1.0
Details
6 years later, I'm still dealing with the headache that is vivint. I'm not joking when I say that vivint is by far the most evil company I've ever dealt with. There are many other companies offering the same system, or the same type of system. What matters is how they...
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Review
#1455240 Review #1455240 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
Loss
$1200
Preferred solution
remove debt from my credit report
Tags
  • Vivint Scam
  • Vivint Damages
  • Vivint Criminals
  • Vivint Accountability
  • Vivint Complaints

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts
1.0
Details
My thermostat went out, so we called and they had us doing all these different things trying to reset it. Finally it was decided that the thermostat was malfunctioned, and they would send us another one. I was told it would take 3 days to get it, and they would waive...
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Review
#1374144 Review #1374144 is a subjective opinion of poster.
Service
Vivint Customer Care