1.0
Details
After eighteen years of stellar performance by ADT I switched to Vivint in large part because of their smart thermostats. 18 months in - and they still dont work. I have two. They cannot be controlled with their smart panel. They cant be controlled by the phone. They...
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Review
#1761966 Review #1761966 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Sky control looks nice
Cons
  • Technical support
  • Ignoring customers
1.0
Details
Get a lawyer! they lie, chat and steal. - Vivint
I have been fighting with Vivint since May 24, 2019. Their sales/installation rep forged a signature and said he installed equipment in our home. We found out they have taken over $6,000 from us without our consent. Vivint had tech come to our house who confirmed we...
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Review
#1761094 Review #1761094 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Ignoring customers
  • Poor customer service
  • Thieves
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Fraud Activity
  • Thieves
  • Lawsuit Waiting To Happen
  • Vivint Complaints
  • Lie About Refund
  • Steal Money Without Permission
  • Ignores Customers
  • Unprofesional
1.0
Details
I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock...
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Review
#1705292 Review #1705292 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Horrible | Vivint in Las Vegas, Nevada

1.0
Details
Don't do it. They over charge and don't even tell you. I am being over charges by $40.00 without consent. I don't know how this company is getting away with it. I have filed a complaint with every government agency I can to have these people cancel this contract. Oh, not to mention they feel that it's okay for me to rent faulty equipment that puts my minor children in danger.
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Review
#1668326 Review #1668326 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Being deceived about their product
  • Scam
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
I just signed up for an install yesterday and was told that I could easily cancel (even by text) if I changed my mind before the install. I've called at least 10 times today and have yet to talk to a customer service rep. I've waited on hold several times for 6 minutes...
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Review
#1646244 Review #1646244 is a subjective opinion of poster.
Service
Vivint Customer Care

Vivint does not accommodate hearing impaired

1.0
Details
My mom is hearing impaired and cant hear the alarm and they are still trying to make her buy-out of the contract. Its like paying for car insurance and not having a car. Spent a while on the phone with them today on my moms behalf, and the sacond guy, Casey actually called me by my moms name at the end. They dont care to know who theyre even speaking to. They should figure out a way to add flashong lights to their system to help hearing impaired people feel secure too.
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Review
#1614934 Review #1614934 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Cant even remember
Cons
  • Service
  • Reliability
  • Amount of time to fix problem
Reason of review
My mom is paying for a system that is not helping her. The alarm is set to the highest frequency and she cannot hear it.
Preferred solution
Full refund

No show by Technician | Vivint in Fort Worth, Texas

3.3
Details
Had an appointment window between 10 and 12. I called Vivint Customer service when Technician didn't appear by 12:20. Representative said technician called me to get into our gated community and left when no answer. Problem is he DID NOT CALL and my iPhone missed call report shows he did not call. Tried to get customer service to tell the technician to turn around and come back, but she refused. Said I would have to reschedule. Tried to reschedule. She said she showed no available appointments in my area and I WOULD HAVE TO CALL BACK next week to try again. They offered a $15 credit for my trouble. Big deal.
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Review
#1605620 Review #1605620 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • Good equipment
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered

A never sign nothing with Vivint and Perfection Collection put in my credit a mark with a balance pending. The #of the account is 2939655. I never sign any paper for the alarm of my house with Vivint

My husband sign the contract with you. His name is Reinaldo Resto Pipersburgh. I appreciate you eliminate this mark of my credit. Thanks!!!
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Review
#1536288 Review #1536288 is a subjective opinion of poster.
Service
Vivint Customer Care
1.0
Details
*** I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a...
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Review
#1534177 Review #1534177 is a subjective opinion of poster.
Service
Vivint Customer Care
Pros
  • System was great in the beginning
Cons
  • Not caring about your system problems
  • Complete disconnet between billing and technical
Reason of review
Poor customer service
Loss
$414
Preferred solution
Let the company propose a solution
Tags
  • Security Companies

Vivint Reviews

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Vivint reviews
For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against...
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Review
#1531503 Review #1531503 is a subjective opinion of poster.
Service
Vivint Customer Care