Product: Vivint Customer Care Clear all filters (90 of 90 reviews match)
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A never sign nothing with Vivint and Perfection Collection put in my credit a mark with a balance pending. The #of the account is 2939655. I never sign any paper for the alarm of my house with Vivint

My husband sign the contract with you. His name is Reinaldo Resto Pipersburgh. I appreciate you eliminate this mark of my credit. Thanks!!!
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Author
Service
Vivint Customer Care
Review #1536288 is a subjective opinion of poster.
0 comments
1.0
Details
Bullshit I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a...
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Author
Location
Provo-Orem, Utah
Service
Vivint Customer Care
Pros
  • System was great in the beginning
Cons
  • Not caring about your system problems
  • Complete disconnet between billing and technical
Reason of review
Poor customer service
Loss
$414
Preferred solution
Let the company propose a solution
Tags
  • Security Companies
Review #1534177 is a subjective opinion of poster.
0 comments
For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against...
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Author
Service
Vivint Customer Care
Review #1531503 is a subjective opinion of poster.
1 comment
1.0
Details
I just found out that my credit report is showing a bad account from Perfection Collection Aka: VIVINT. The amount is $1327 owed which is a crock of $&@! This f’d up company was supposed to fix all this nonsense years ago. The idiots were charging for money stating...
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ProductiveCougar206
#1684051

This is a common practice with them. Victim of this as well. Got a collections fee from Perfection Collection that is inaccurate and does not exist. I would’ve sued if the amo...

Author
Service
Vivint Customer Care
Reason of review
Problems with payment
Review #1518190 is a subjective opinion of poster.
0 comments
1.6
Details
On April 15,2019, I stayed on the phone with David Kennedy for almost two hours going back and forth about an increase in my bill. I sent Mr. Kennedy a total of eight pictures of my contract that stated that my bill should be 39.99 a month. Each time I sent a picture...
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Author
Service
Vivint Customer Care
Cons
  • I needed to look back at some clips
Reason of review
Pricing issue
Preferred solution
Price reduction
Review #1515372 is a subjective opinion of poster.
0 comments
1.0
Details
6 years later, I'm still dealing with the headache that is vivint. I'm not joking when I say that vivint is by far the most evil company I've ever dealt with. There are many other companies offering the same system, or the same type of system. What matters is how they...
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Author
Service
Vivint Customer Care
Reason of review
Poor customer service
Loss
$1200
Preferred solution
remove debt from my credit report
Review #1455240 is a subjective opinion of poster.
0 comments
1.0
Details
My thermostat went out, so we called and they had us doing all these different things trying to reset it. Finally it was decided that the thermostat was malfunctioned, and they would send us another one. I was told it would take 3 days to get it, and they would waive...
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Author
Service
Vivint Customer Care
Review #1374144 is a subjective opinion of poster.
0 comments
Customer support is very inexperienced and lacks the knowledge to resolve any problems presented...Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent...
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Author
Location
Orem, Utah
Service
Vivint Customer Care
Cons
  • Reliability
  • I did not like and would nor recommend to anyone
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund
Review #1312541 is a subjective opinion of poster.
0 comments
3.4
Details
These reviews are scaring me. My representative in the Middletown New York store has been very helpful with the little kinks that needed to be worked out. Dean was my salesman and I am very happy with him at this time...hope it doesn't go south...I'm a new customer. I...
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Author
Service
Vivint Customer Care
Reason of review
On time delivery
Review #1259849 is a subjective opinion of poster.
0 comments

Vivint - They are not honest

After cancellation and paid off full amount for the equipment they still keep taking money of your account and I tried calling and they only said it takes 30 days to process cancellation and I tried through chatting and the cut me off
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Author
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1258762 is a subjective opinion of poster.