Product: Vivint Customer Care Clear all filters (0 of 90 reviews match)
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A never sign nothing with Vivint and Perfection Collection put in my credit a mark with a balance pending. The #of the account is 2939655. I never sign any paper for the alarm of my house with Vivint

My husband sign the contract with you. His name is Reinaldo Resto Pipersburgh. I appreciate you eliminate this mark of my credit. Thanks!!!
Product
Vivint Customer Care
#1536288
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Bullshit I inherited VIIVINT when I bought my home. I have had nothing but stress with this company! I have notified VIVINT via email, etc of numerous systems NOT working in my home. (I travel a lot for my job). In my last email I indicated that I would not pay for a...
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1.0
Provo-Orem, Utah
Product
Vivint Customer Care
I liked
  • System was great in the beginning
I didn't like
  • Complete disconnet between billing and technical
  • Not caring about your system problems
#1534177
For over a year, I have been having problems with the Vivint System. For a long time during the winter the alarm would wake me up during the night and give me weather reports. I finally got that settled. First I was told that it was probably the ice and snow against...
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Product
Vivint Customer Care
#1531503
I just found out that my credit report is showing a bad account from Perfection Collection Aka: VIVINT. The amount is $1327 owed which is a crock of $&@! This f’d up company was supposed to fix all this nonsense years ago. The idiots were charging for money stating...
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ProductiveCougar206
ProductiveCougar206

This is a common practice with them. Victim of this as well. Got a collections fee from Perfection Collection that is inaccurate and does not exist. I would’ve sued if the amo...

1.0
Product
Vivint Customer Care
#1518190
On April 15,2019, I stayed on the phone with David Kennedy for almost two hours going back and forth about an increase in my bill. I sent Mr. Kennedy a total of eight pictures of my contract that stated that my bill should be 39.99 a month. Each time I sent a picture...
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1.6
Product
Vivint Customer Care
I didn't like
  • I needed to look back at some clips
#1515372
6 years later, I'm still dealing with the headache that is vivint. I'm not joking when I say that vivint is by far the most evil company I've ever dealt with. There are many other companies offering the same system, or the same type of system. What matters is how they...
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1.0
Product
Vivint Customer Care
#1455240
My thermostat went out, so we called and they had us doing all these different things trying to reset it. Finally it was decided that the thermostat was malfunctioned, and they would send us another one. I was told it would take 3 days to get it, and they would waive...
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1.0
Product
Vivint Customer Care
#1374144
Customer support is very inexperienced and lacks the knowledge to resolve any problems presented...Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent...
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Product
Vivint Customer Care
I didn't like
  • I did not like and would nor recommend to anyone
  • Reliability
#1312541
These reviews are scaring me. My representative in the Middletown New York store has been very helpful with the little kinks that needed to be worked out. Dean was my salesman and I am very happy with him at this time...hope it doesn't go south...I'm a new customer. I...
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3.4
Product
Vivint Customer Care
#1259849

Vivint - They are not honest

After cancellation and paid off full amount for the equipment they still keep taking money of your account and I tried calling and they only said it takes 30 days to process cancellation and I tried through chatting and the cut me off
Product
Vivint Customer Care
#1258762
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