Product: Vivint Customer Care Clear all filters (0 of 81 reviews match)
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These reviews are scaring me. My representative in the Middletown New York store has been very helpful with the little kinks that needed to be worked out. Dean was my salesman and I am very happy with him at this time...hope it doesn't go south...I'm a new customer. I...
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3.4
Product
Vivint Customer Care
#1259849
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Vivint - They are not honest

After cancellation and paid off full amount for the equipment they still keep taking money of your account and I tried calling and they only said it takes 30 days to process cancellation and I tried through chatting and the cut me off
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Vivint Customer Care
#1258762
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vivint put a bad mark on my credit in 2014, i called them and found out that my x wife had put an account in my name. I had nothing to do with it and vivint agreed with me and took this off my credit report in 2015. Recently for no reason but to try and do a cash grab...
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Anonymous
Roniq

Someone signed my name and got vivint without and i.d and they put it on my credit

1.0
Product
Vivint Customer Care
I didn't like
  • Snooty cs agents
  • Money grabbers
#1231771
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Had my system 6 yrs.No problems. Had a few minor problems fixed But, if you go beyond that, your screwed. 3 days on the phone, 3 hours at a time, 11 days no glass break service, and they still want me to wait another week. REALLY. 2 supervisors with brains my dog has...
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Twi1241
Twi1241

Then offered to take a half day off work, schedule noon and after, just got an email, 10-12. AGAIN, MY GOG IS SMARTER. They are not going to credit my bill for no service. I d...

2.4
Product
Vivint Customer Care
#1202366
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Do not use Vivint. This is a dishonest misleading company who has absolutely terrible customer service, product support, and will try to lock you into contracts without authorization or reviewing any of the terms. I am currently awaiting my court date to have my issues...
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1.3
Product
Vivint Customer Care
I didn't like
  • Dishonesty
  • Misrepresentation
  • Illegal practices
#1190201
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My account was fully up to date but I cancelled then three months later I got a credit Beauru notice that 3800 was on my credit rating from Vivint. I was so mad. I’ve called they’ve told me I owed nothing they don’t know what I’m talking about. I was working hard to...
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Product
Vivint Customer Care
#1175137
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Vivint is expensive and unreliable!!! Upset customer

Horrible customer service expirience. We not help you at all. They do not take care of there customers!!!!!
Product
Vivint Customer Care
#1174646
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I’ve never dealt with such a awful company in all my life!With the high pressure sales people to getting run around of getting my equipment to being unable to cancel my service cause I have to pay it in full or have someone take it over when the sales men said I have...
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1.0
Product
Vivint Customer Care
#1168649
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Vivint is brutal they create false verbal contracts

My contract was up with vivint they asked to upgrade my panel that they claimed wasn't up to date enough that they installed when I Tried five different times to schedule an appointment and didn't recieve service I called to cancel and they tried to tell me I renewed my contract verbally which I never did
1.7
Details
Equipment Quality
Reliability
Website
Product
Vivint Customer Care
#1144041
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After 3 years of service we decided to cancel our service.Gave a written notice as required. 15 days later they charge us another month of service. I called to see whats up and they said, "you need to read the fine print" you need to give 30 days notice so we billed...
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2.0
Product
Vivint Customer Care
I liked
  • System was great in the beginning
#1135066
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