Product: Vivint Customer Care Clear all filters (90 of 90 reviews match)
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1 comment
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Charlotte, North Carolina
Service
Vivint Customer Care
Review #408920 is a subjective opinion of poster.
1 comment
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Service
Vivint Customer Care
Review #403674 is a subjective opinion of poster.
0 comments
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Galveston, Texas
Service
Vivint Customer Care
Review #395868 is a subjective opinion of poster.
0 comments
Vivint appreciates this customer’s feedback. A $49 service fee is standard for all customers who have not upgraded to our Premium Service plan; this policy is outlined on the backside of the agreement. However, if a subscriber feels this charge is unfair or...
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Author
Service
Vivint Customer Care
Review #386386 is a subjective opinion of poster.
0 comments
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Service
Vivint Customer Care
Review #381681 is a subjective opinion of poster.
1 comment
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Service
Vivint Customer Care
Review #374006 is a subjective opinion of poster.
0 comments
We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Olathe, Kansas
Service
Vivint Customer Care
Review #373375 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for sharing their experience. Vivint requires written notice of cancellation to be on file 30 days prior to the end of the agreement and request this notice remain on file for at least one billing cycle. Vivint has updated policy since this...
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Author
Location
Amarillo, Texas
Service
Vivint Customer Care
Review #370199 is a subjective opinion of poster.
1 comment
Vivint thanks this customer for taking the time to submit a review. A system is not installed in any home without completion of a pre-installation survey to ensure the terms, length, and pricing of the service are clear. Additionally, customers over the age of 70 are...
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Author
Location
Cupertino, California
Service
Vivint Customer Care
Review #345783 is a subjective opinion of poster.
0 comments
Vivint thanks this customer for taking the time to submit a review with Pissed Consumer. We apologize for any misinformation provided to this customer. Policy has been updated since this review was submitted and situations such as this are investigated on an account by...
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Author
Location
Fort Worth, Texas
Service
Vivint Customer Care
Review #342554 is a subjective opinion of poster.