Product: Vivint Customer Care Clear all filters (90 of 90 reviews match)
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0 comments
I have had a Vivint system for over 5 years and have been loyal. It was just not in my budget anymore so I choose to call and cancel. They told me I had to write a letter confirming that I want it cancelled. I wrote the letter and faxed it in. The number they gave me...
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Author
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #908981 is a subjective opinion of poster.
23 comments
Class action law suits in the US against Vivint. Anyway we can get one going in Canada?? intimidating non stop sales calls at your door and then their security system tried to blow up my furnace! Of course Vivint thinks I should pay to have them kill me and I'm...
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Anonymous
#1703425

After filing the complaint with the BBB Vivint credited my account! I recommend this as a solution too!

Author
Location
Grande Prairie, Alberta
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #901015 is a subjective opinion of poster.
0 comments

Vivint Customer Care Review

1.3
Details
Terrible!!! Says my parents renewed their contract by phone but can't figure out how I can hear it. My parents never renewed (knowingly)! Trying to charge an elderly couple over $900 now. Shady company and very shady sales reps!!! Steer clear!
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Author
Location
Richmond, Kentucky
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #900762 is a subjective opinion of poster.
0 comments

Vivint Customer Care Review

1.4
Details
My house burned down. Tried to suspend or cancel service until rebuilt. 4 months later they are still billing me. I've emailed and called but still getting billed. Worst customer service ever!!!
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Author
Location
Hudson, Florida
Service
Vivint Customer Care
Reason of review
Problems with payment
Review #899009 is a subjective opinion of poster.
0 comments

Vivint Customer Care Review

A representative came to our door with an attitude very unprofessional. If this is an indication of their services...no thank you!!!
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Author
Location
El Paso, Texas
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #895899 is a subjective opinion of poster.
0 comments

Vivint Customer Care Review

1.8
Details
I tried to speak to someone about stopping my service that hasn't been used in a year and.a haven't been on in over a years. No one will answers my questoons.
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Author
Location
Pittsburgh, Pennsylvania
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #893026 is a subjective opinion of poster.
0 comments
1.0
Details
Vivint tried to fix but had no explanation as to cause of alarms and could not stop them. They sold system to semi-invalid who could not shut the alarms off-- so others had to drive across town to shut it off while the owner had to endure hours of alarms. Do not sign...
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Author
Location
Benson, Arizona
Service
Vivint Customer Care
Cons
  • Not caring about your system problems
Reason of review
Poor customer service
Loss
$302
Preferred solution
Let the company propose a solution
Review #889180 is a subjective opinion of poster.
Featured
3 comments
1.0
Details
Vivint - Terrible Company!!!
TERRIBLE!!I sold my home and didn't buy another one. I cannot get them to disconnect the service at my old address. I don't have a house to transfer service to - they will not release me from the 4-YEAR contract. I even have a text from my sales rep. telling me that he...
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Anonymous
#1250833

Misrepresenting or not fully disclosing the details is shady business. I would do everything to not honor your end of the contract since Vivint are not honoring theirs.

Author
Location
Fayetteville, Arkansas
Service
Vivint Customer Care
Cons
  • Lying about terms of service
  • Time on hold to talk to customer service
Reason of review
Not as described
Loss
$1500
Preferred solution
Full refund
Review #888334 is a subjective opinion of poster.
0 comments

Vivint Customer Care Review

3.2
Details
I have been with Vivint for 3 years..The equipment technology services are good but the 24/7 customer service sucks.
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Author
Location
Mobile, Alabama
Service
Vivint Customer Care
Review #883373 is a subjective opinion of poster.
0 comments
So I got my system installed about 6 months ago.I was really happy about it all. Actually, I love it. Still do. But customer service is really bad. I was on hold for 20 mins when my system stopped working. Not only that, because the system stopped working and I have...
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Author
Location
Azusa, California
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #874609 is a subjective opinion of poster.