1.0
Details
We signed up for a security system with Vivint when we owned a home in Michigan and never had any issues as we never had to contact customer service before. Since than, we've relocated to Florida. Before our move, we contacted the customer service line to find out...
View full review
ID
#869938 Review #869938 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Service
Vivint Customer Care
Pros
  • Service was okay until you have to contact them
Cons
  • Lies
Reason of review
lies
Loss
$1100
Preferred solution
Deliver product or service ordered

Vivint security

Had security system in Wilmington NC. Notified Co. Several times to disconnect by Nov.2015, as home was being sold due to husbands death. Have not been in Wilmington since 2015. Have discussed issue with many employees, no one can cancel. Spoke with acctounting mgr., Logan, and again to no avail. Company continues to Bill me. Account was paid in full at time of sale. My acct. no is e100080865. Do I need to turn this over to a lawyer to straighten out this mess. Worst customer service I have ever encountered. Tried calling Todd Pedersen, CEO, he does not take customer calls??????
View full review
ID
#866925 Review #866925 is a subjective opinion of poster.
Location
Wyalusing, Pennsylvania
Service
Vivint Customer Care
Cons
  • Impossible to deal with
Reason of review
Poor customer service
Preferred solution
Full refund
1.6
Details
My cancellation letter also advised that were not allowed to call me and must contact in writing. About a month later I received a call from Vivint rep who then tried to say I would have to pay through Jan 2017. He was completely wrong, as he did no homework on my...
View full review
ID
#866683 Review #866683 is a subjective opinion of poster.
Location
Belton, Missouri
Service
Vivint Customer Care
Cons
  • Shady
  • Overpriced
Reason of review
Poor customer service
1.5
Details
Even the my app on I phone stopped working and there was no one on the customer service side to pick up the phone. When it is an emergency we need some one to help on the first call itself. The Horrible experience with Vivint. Dr Satish Mehta 21501 Kelly Road...
View full review
ID
#864214 Review #864214 is a subjective opinion of poster.
Location
Eastpointe, Michigan
Service
Vivint Customer Care
Cons
  • Reliability
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution

Vivint won't cancel my solar..

1.0
Details
They cost so expensive and there's no of telling how much my solar is used and how much my solar lousy is producing.. They charge my with expensive bills and there's never and saving during summer which cost double the price.. Winter season still pricey too. This is bull service don't get into it. Oh think before you get into this vivint service because they're not answering you back on most of the message. Your message will go silent without a response. Cash in their bank they're happy. No cash then your send to collections. Not a friendly service like the one who came and knock on your door in the first place.
View full review
ID
#863780 Review #863780 is a subjective opinion of poster.
Location
Fresno, California
Service
Vivint Customer Care
Cons
  • Dishonesty
Reason of review
Poor customer service
Loss
$3000
When you call the number they leave on the answering machine 866 886 2896, they're no better then the customer service at Vivint security. They're very disrespectful, sarcastic, ignorant, unprofessional, etc.. they try to get you to make a settlement with them...
View full review
1 comment
Anonymous
#1178870

Hi I'm having a similar issue please contact me karmeshacoleman@yahoo.com

ID
#858192 Review #858192 is a subjective opinion of poster.
Location
Newark, New Jersey
Service
Vivint Customer Care
Reason of review
Poor customer service
A Vivint sales rep came to my elderly parents (both late 80s) house several years ago. He was very persistent and pushy and told my parents they could drop the security system if they were ever dissatisfied. My mother is an especially lonely person and lets anyone in...
View full review
1 comment
Anonymous
#1222081

We got a call from Oakwood Collections. They also told me I was going to get sued and lose my pension if i didn't pay Vivint.

ID
#857186 Review #857186 is a subjective opinion of poster.
Location
Gulfport, Mississippi
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Vivint Customer Care Review

1.0
Details
I will join you in a law suit , promised out door cameras, doorbell camera, he walked to the back and seen we did not have door bells even sat on front porch, when he sent an electrition he said could not put doorbell in no electricity so we called Hank and he said he would get electrition sent someone not quilafied to work in Indiana so needless to say we are paying 60 a month and do not have equipment list for that price . Bunch of lies also told us if we put sign outside he would waive start up fee of 300.
View full review
1 comment
Anonymous
#1165228

This company is a scam!!!!!

ID
#847389 Review #847389 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Not as described/ advertised

Vivint Customer Care Review

1.0
Details
I am getting 0 service from Vivint. Every time I call I end up waiting for at least 20 minutes on the phone before I have to hang up unless someone miraculously answers my call. At that point you are lucky to get any service at all. Avoid this company at all costs.
View full review
ID
#846946 Review #846946 is a subjective opinion of poster.
Location
Evansville, Indiana
Service
Vivint Customer Care
Reason of review
Poor customer service
2.9
Details
We have been with Vivint since 2011. In the beginning, they were a little on the expensive side but at the time, they were ahead of most of the other companies in technology. Just recently we wanted to add a camera to our existing system, Vivint said that they could do...
View full review
1 comment
Anonymous
#1155046

Thats because of lot of companies have second tier or contract work for installs. This was probably an installer; the company employee more and likely wouldnt have horrible customer service skills.

ID
#837176 Review #837176 is a subjective opinion of poster.
Location
Columbus, Georgia
Service
Vivint Customer Care
Cons
  • High pressure sales when canceling
Reason of review
Poor customer service
Preferred solution
Cancel my service
1.6
Details
I have moved 18 months ago and wanted service at new place they won't put new alarm in my contract had ended 6 months ago and still paying for a service that I don't even have called customer service and emailed to cancel but they still take money out of my bank account
View full review
1 comment
Anonymous
#1500904

We canceled our service and Vivint still tried to take money from my account. They said I didn’t cancel but ,I sent them back the confirmation email that they had sent me confirming that I had canceled service.They still tried to take money from my account, I finally had to put stop payment on the account.

I liked the service well I had it but wanted to go with a company from my own province. Trying to cancel service was one of the most ridiculously hard things ever, and for that reason I would not recommend Vivint to anyone!!!

ID
#836912 Review #836912 is a subjective opinion of poster.
Location
Regina, Saskatchewan
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint - FALSE SENSE OF SECURITY

My Mother is 85 yrs old. She's vivint customer and wears a Panic Alert around her neck faithfully. She fell in the tub and No response from Vivint! She was in the tub for 4 hours before I stopped by. Who know how long it would have taken. No signal was sent to Vivint to let them know the device wasn't working. She could have died! I called Vivint and they told me the device had to be tested every 30 days.. Why did Vivint not know it was not working:? This is an emergency device. The simply don't care! Shame on you Vivint!
View full review
ID
#818598 Review #818598 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Vivint Customer Care
Reason of review
Bad quality
1.0
Details
I had to sell my house and move into a rental. Instead of allowing me to cancel the contract they are making me pay the entire term of the contract in full even though I am not using the service. This company doesn't care at all for their customers. DO NOT SIGN A...
View full review
1 comment
Anonymous
#1084438

I made a very big mistake I regret why I had to sign a contract with Vivint. This company is a scam.

Customer service people are very rude and arrogant, I hate them. I reported a malfunctioning system it has been two months now and no one has come to look at it and for both months I have been paying them. If you are thinking of signing up a contract with Vivint, my advice "DONT EVEN TRY". Please don't do it I am speaking from

experience .

"Don't".

this company is a disaster. These people are a scam.

ID
#754107 Review #754107 is a subjective opinion of poster.
Location
Calgary, Alberta
Service
Vivint Customer Care
Cons
  • Not caring about your system problems
  • Wrongful promises and commitments
  • Cancellation policy
Reason of review
cancellation policy
Loss
$1000
Preferred solution
Price reduction
I waited out my VERY long contract with Vivint. I sent my cancellation letter like I was supposed to, 30 days prior to contract renewal. Received an email stating I needed to call yet again. I called to insure cancellation of my policy and still they took money out of...
View full review
1 comment
Anonymous
#1073860

The same thing happened to me- only they were taking the money out of my credit card. Took 6 months to cancel only after filing a consumer complaint against them.

ID
#745009 Review #745009 is a subjective opinion of poster.
Location
Odessa, Texas
Service
Vivint Customer Care
Cons
  • Installers work
Reason of review
Poor customer service
I wished I had researched Vivnint before I signed up for a security system. These guys are crooks and I cannot believe they have been allowed to stay in business. They have set up their customer service and middle management in a way to confuse and aggravate their...
View full review
ID
#708567 Review #708567 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
Vivint Customer Care
Reason of review
Poor customer service