Product: Vivint Customer Care Clear all filters (92 of 92 reviews match)
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Vivint Customer Care Review

1.8
Details
I will never recommend anyone to this company the billing and customer service suck. Even when you pay they still take money out of your account that dont belong to them.
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Review
#915144 Review #915144 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
1.0
Details
They have taken over $650 so far and my bank has reversed about $200 of that total but both Vivint and the bank won't help solve the problem. Since we don't have an account with Vivint, their customer service told my wife that they didn't care about us and that we...
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Review
#912344 Review #912344 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment
I have had a Vivint system for over 5 years and have been loyal. It was just not in my budget anymore so I choose to call and cancel. They told me I had to write a letter confirming that I want it cancelled. I wrote the letter and faxed it in. The number they gave me...
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Review
#908981 Review #908981 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Class action law suits in the US against Vivint. Anyway we can get one going in Canada?? intimidating non stop sales calls at your door and then their security system tried to blow up my furnace! Of course Vivint thinks I should pay to have them kill me and I'm...
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26 comments
ShiveringHalibut437
#1732013

We filed a complaing with BBB for faulty product (it NEVER works, and when we call to get it fixed it costs for the tech visit, that adds up when you have to call at least onc...

Review
#901015 Review #901015 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint Customer Care Review

1.3
Details
Terrible!!! Says my parents renewed their contract by phone but can't figure out how I can hear it. My parents never renewed (knowingly)! Trying to charge an elderly couple over $900 now. Shady company and very shady sales reps!!! Steer clear!
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Review
#900762 Review #900762 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint Customer Care Review

1.4
Details
My house burned down. Tried to suspend or cancel service until rebuilt. 4 months later they are still billing me. I've emailed and called but still getting billed. Worst customer service ever!!!
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Review
#899009 Review #899009 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment

Vivint Customer Care Review

A representative came to our door with an attitude very unprofessional. If this is an indication of their services...no thank you!!!
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Review
#895899 Review #895899 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint Customer Care Review

1.8
Details
I tried to speak to someone about stopping my service that hasn't been used in a year and.a haven't been on in over a years. No one will answers my questoons.
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Review
#893026 Review #893026 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
1.0
Details
Vivint tried to fix but had no explanation as to cause of alarms and could not stop them. They sold system to semi-invalid who could not shut the alarms off-- so others had to drive across town to shut it off while the owner had to endure hours of alarms. Do not sign...
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Review
#889180 Review #889180 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Not caring about your system problems
Reason of review
Poor customer service
Loss
$302
Preferred solution
Let the company propose a solution
Featured
1.0
Details
Vivint - Terrible Company!!!
TERRIBLE!!I sold my home and didn't buy another one. I cannot get them to disconnect the service at my old address. I don't have a house to transfer service to - they will not release me from the 4-YEAR contract. I even have a text from my sales rep. telling me that he...
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3 comments
Anonymous
#1250833

Misrepresenting or not fully disclosing the details is shady business. I would do everything to not honor your end of the contract since Vivint are not honoring theirs.

Review
#888334 Review #888334 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • Lying about terms of service
  • Time on hold to talk to customer service
Reason of review
Not as described/ advertised
Loss
$1500
Preferred solution
Full refund
Tags
  • Vivint Misrepresentation