Product: Vivint Customer Care Clear all filters (94 of 94 reviews match)
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Vivint Customer Care Review

1.6
Details
First I left my old internet company to go with vivint because the guy selling to us promised our cancellation fee would be covered. After calling and calling affect paying out of my own pocket the cancellation fee they still did not reimburse me.. They are liars i am happily with twc now.
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Review
#916884 Review #916884 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.8
Details
Vivint is a great company as long as you are contributing a monthly payment. I recently called to cancel my contract cuz I was moving. They immediately offered to move the equipment. I said I wasn't ready to do that . OK. 6 weeks went by, no correspondence from...
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Review
#915701 Review #915701 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Vivint Customer Care Review

1.8
Details
I will never recommend anyone to this company the billing and customer service suck. Even when you pay they still take money out of your account that dont belong to them.
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Review
#915144 Review #915144 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
1.0
Details
They have taken over $650 so far and my bank has reversed about $200 of that total but both Vivint and the bank won't help solve the problem. Since we don't have an account with Vivint, their customer service told my wife that they didn't care about us and that we...
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Review
#912344 Review #912344 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment
I have had a Vivint system for over 5 years and have been loyal. It was just not in my budget anymore so I choose to call and cancel. They told me I had to write a letter confirming that I want it cancelled. I wrote the letter and faxed it in. The number they gave me...
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Review
#908981 Review #908981 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Class action law suits in the US against Vivint. Anyway we can get one going in Canada?? intimidating non stop sales calls at your door and then their security system tried to blow up my furnace! Of course Vivint thinks I should pay to have them kill me and I'm...
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26 comments
ShiveringHalibut437
#1732013

We filed a complaing with BBB for faulty product (it NEVER works, and when we call to get it fixed it costs for the tech visit, that adds up when you have to call at least once a month). Long story short, I can not believe all the complaints Vivint gets not just their sales tactics but the fact that their product is so incredibly broken.

I can not afford to take on a lawyer to get out of this ridiculous contract let alone try to get back the last years worth of monthly fees while the system didn't work. Please someone with the time and money, please see there will be a following an jump on that line so we can get rid of Vivint now!

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Review
#901015 Review #901015 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint Customer Care Review

1.3
Details
Terrible!!! Says my parents renewed their contract by phone but can't figure out how I can hear it. My parents never renewed (knowingly)! Trying to charge an elderly couple over $900 now. Shady company and very shady sales reps!!! Steer clear!
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Review
#900762 Review #900762 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint Customer Care Review

1.4
Details
My house burned down. Tried to suspend or cancel service until rebuilt. 4 months later they are still billing me. I've emailed and called but still getting billed. Worst customer service ever!!!
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Review
#899009 Review #899009 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment

Vivint Customer Care Review

A representative came to our door with an attitude very unprofessional. If this is an indication of their services...no thank you!!!
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Review
#895899 Review #895899 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint Customer Care Review

1.8
Details
I tried to speak to someone about stopping my service that hasn't been used in a year and.a haven't been on in over a years. No one will answers my questoons.
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Review
#893026 Review #893026 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service