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Vivint - Review in Home Security category

1.0
Details
That's a crock of ***, i called at 8am and they told me that technical support wasn't open till 9. I was supposed to be in deferment from may to August while looking for a new house. My system was in storage the whole time and they were still charging me $70 a month. Two people said my home was being monitored in June when my system was in storage. I've talked to atleast 15 people and they all have no clue what's going on and keep making notes as they say. I finally got on deferment in August and have been getting emails saying I'm 30 days or 60 days past due but I'm supposed to be in deferment. Have to call them every month and remind them. What a hassle and waste of money. This company is worthless.
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Author
Service
Vivint Customer Care
Reason of review
Problems with payment
Review #963461 is a subjective opinion of poster.
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1.5
Details
I had Vivint installed August 12, 2016 and was told that because of my age (70 years) I could cancel within 30 days. After numerous problems with the system I called them on September 6th to cancel their service. They wanted to know why and did I know anyone who...
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Author
Location
Erie, Pennsylvania
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #930750 is a subjective opinion of poster.
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Vivint - Customer Care Review

I have been attempting to cancel my customer contract with Vivint for five months now I have called into their customer loyalty group repeatedly and then put on hold for times exceeding an hour and a half I have notified them twice in writing and finally put a stop payment on their bank draft of my bank account Now they are threatening to report nonpayment to my credit file this company is a scam do everything you can not to do business with them
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Author
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #929567 is a subjective opinion of poster.
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Vivint - Customer Care Review from Houston, Texas

1.3
Details
The sales representative told us in-house on a Saturday that we had a two week period to cancel the service which was supposed override the three day as noted on the paperwork. He wrote it down but left with the hadwritten paperwork. That all was a tactic. When I called to cancel on the eve of the two week period, I was informed that it was not on record and I had to call the rep back to set the records straight. So, I accept responsibility that we didn't have it written on our record. But vivint played the game on not knowing what other groups within their organization was promising. Customer service said I had to get the confirmation from the rep, the rep blamed it on the installer, and so goes the circle. The sales rep gave me the run around. I called the installer and never got a call back. So I finally called vivint cancellation department to cancel on the two week deadline, but they don't work weekends. Meaning I was now not able to cancel within the two week window. This is a false promise approach and they, by design, locked me into full term contract or I would otherwise have to pay years of penalty. Very deceptive and dishonest practice. I recommend no one use this service. The actual deliverables are not found wanting, but the business practice is classic deception.
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Author
Location
Houston, Texas
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #929275 is a subjective opinion of poster.
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Vivint Customer Care Review

U people are a bunch of scammers u say in the contract u can cancel anytime when u want to cancel they said u have to pay over a thousand to have it cancelled im sick of vivint calling me 4 to five times a day u people r a joke u dont value the constomers rights u take advantage people
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Author
Location
Billings, Montana
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #926887 is a subjective opinion of poster.
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2.8
Details
We had a Vivint system for 4 years and then it was time to move. I was thankful that I was able to sell my contract to someone else, otherwise they wanted over $1700. I completed my end of the contract sale and the buyer's system was installed. Then, guess what?! ...
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Author
Location
Conroe, Texas
Service
Vivint Customer Care
Cons
  • No opportunity for immediate refund
Reason of review
Poor customer service
Preferred solution
Full refund
Review #921667 is a subjective opinion of poster.
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Vivint Customer Care Review

1.6
Details
First I left my old internet company to go with vivint because the guy selling to us promised our cancellation fee would be covered. After calling and calling affect paying out of my own pocket the cancellation fee they still did not reimburse me.. They are liars i am happily with twc now.
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Author
Location
Richmond, Virginia
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #916884 is a subjective opinion of poster.
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1.8
Details
Vivint is a great company as long as you are contributing a monthly payment. I recently called to cancel my contract cuz I was moving. They immediately offered to move the equipment. I said I wasn't ready to do that . OK. 6 weeks went by, no correspondence from...
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Author
Location
Newcastle, Wyoming
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #915701 is a subjective opinion of poster.
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Vivint Customer Care Review

1.8
Details
I will never recommend anyone to this company the billing and customer service suck. Even when you pay they still take money out of your account that dont belong to them.
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Author
Service
Vivint Customer Care
Reason of review
Poor customer service
Review #915144 is a subjective opinion of poster.
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1.0
Details
They have taken over $650 so far and my bank has reversed about $200 of that total but both Vivint and the bank won't help solve the problem. Since we don't have an account with Vivint, their customer service told my wife that they didn't care about us and that we...
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Author
Location
Edmonton, Alberta
Service
Vivint Customer Care
Reason of review
Problems with payment
Review #912344 is a subjective opinion of poster.