2.7
Details
We had a Vivint system for 4 years and then it was time to move. I was thankful that I was able to sell my contract to someone else, otherwise they wanted over $1700. I completed my end of the contract sale and the buyer's system was installed. Then, guess what?! ...
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ID
#921667 Review #921667 is a subjective opinion of poster.
Location
Conroe, Texas
Service
Vivint Customer Care
Cons
  • No opportunity for immediate refund
Reason of review
Poor customer service
Preferred solution
Full refund

Vivint Customer Care Review

1.5
Details
First I left my old internet company to go with vivint because the guy selling to us promised our cancellation fee would be covered. After calling and calling affect paying out of my own pocket the cancellation fee they still did not reimburse me.. They are liars i am happily with twc now.
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ID
#916884 Review #916884 is a subjective opinion of poster.
Location
Richmond, Virginia
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Vivint - Customer Care Review from Newcastle, Wyoming

1.7
Details
Vivint is a great company as long as you are contributing a monthly payment. I recently called to cancel my contract cuz I was moving. They immediately offered to move the equipment. I said I wasn't ready to do that . OK. 6 weeks went by, no correspondence from vivint, so I contacted them (however they continued to withdraw from my bank account). When I contacted them they said they had no record of my cancellation on 7/5/16. I said thats odd I have an email from the person I talked to. So, after talking to 5 different people (2 account managers and an account loyalty person) I got no satisfaction. So I stopped payment at my bank. So beware when you want to cancel
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ID
#915701 Review #915701 is a subjective opinion of poster.
Location
Newcastle, Wyoming
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Vivint Customer Care Review

1.8
Details
I will never recommend anyone to this company the billing and customer service suck. Even when you pay they still take money out of your account that dont belong to them.
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ID
#915144 Review #915144 is a subjective opinion of poster.
Location
Bluff City, Tennessee
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint - Customer Care Review from Edmonton, Alberta

1.0
Details
This company is stealing money from my account for a service I never signed up for. They have taken over $650 so far and my bank has reversed about $200 of that total but both Vivint and the bank won't help solve the problem. Since we don't have an account with Vivint, their customer service told my wife that they didn't care about us and that we must be making it up. They are still taking $60+ a month from our account so now we have to close our account and open a new one, plus we're out the remainder $450 that Vivint already took. Upon further investigation, our bank says Vivint is taking the money out of our account using someone else's Vivint account... But due to privacy laws neither the bank nor Vivint will release that info so basically we're screwed and out $450 for nothing. We'd never even heard of Vivint until it started showing up on our bank statements. Horrible company for both customer service and stealing money.
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ID
#912344 Review #912344 is a subjective opinion of poster.
Location
Edmonton, Alberta
Service
Vivint Customer Care
Reason of review
Problems with payment

Vivint - Misleading piece of garbage

I have had a Vivint system for over 5 years and have been loyal. It was just not in my budget anymore so I choose to call and cancel. They told me I had to write a letter confirming that I want it cancelled. I wrote the letter and faxed it in. The number they gave me to fax it was incorrect but after research I found another. Then I still got billed. I called in and they confirmed that they did receive the letter but it has to be another 30 days before they can cancel it so I am stuck paying another $54 for service that I don't want. Nobody ever told me on the previous call about an additional 30 days. I would have considered getting service with them again down the road but that is gone now.
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ID
#908981 Review #908981 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Class action law suits in the US against Vivint. Anyway we can get one going in Canada?? intimidating non stop sales calls at your door and then their security system tried to blow up my furnace! Of course Vivint thinks I should pay to have them kill me and I'm...
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32 comments
Gladine
#1799676

Please count me in jredd1970@yahoo.com

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ID
#901015 Review #901015 is a subjective opinion of poster.
Location
Grande Prairie, Alberta
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint Customer Care Review

1.2
Details
Terrible!!! Says my parents renewed their contract by phone but can't figure out how I can hear it. My parents never renewed (knowingly)! Trying to charge an elderly couple over $900 now. Shady company and very shady sales reps!!! Steer clear!
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ID
#900762 Review #900762 is a subjective opinion of poster.
Location
Richmond, Kentucky
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint Customer Care Review

1.3
Details
My house burned down. Tried to suspend or cancel service until rebuilt. 4 months later they are still billing me. I've emailed and called but still getting billed. Worst customer service ever!!!
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ID
#899009 Review #899009 is a subjective opinion of poster.
Location
Hudson, Florida
Service
Vivint Customer Care
Reason of review
Problems with payment

Vivint Customer Care Review

A representative came to our door with an attitude very unprofessional. If this is an indication of their services...no thank you!!!
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ID
#895899 Review #895899 is a subjective opinion of poster.
Location
El Paso, Texas
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint Customer Care Review

1.6
Details
I tried to speak to someone about stopping my service that hasn't been used in a year and.a haven't been on in over a years. No one will answers my questoons.
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ID
#893026 Review #893026 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Vivint Customer Care
Reason of review
Poor customer service
1.0
Details
Vivint tried to fix but had no explanation as to cause of alarms and could not stop them. They sold system to semi-invalid who could not shut the alarms off-- so others had to drive across town to shut it off while the owner had to endure hours of alarms. Do not sign...
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ID
#889180 Review #889180 is a subjective opinion of poster.
Location
Benson, Arizona
Service
Vivint Customer Care
Cons
  • Not caring about your system problems
Reason of review
Poor customer service
Loss
$302
Preferred solution
Let the company propose a solution
1.0
Details
Vivint - Terrible Company!!!
TERRIBLE!!I sold my home and didn't buy another one. I cannot get them to disconnect the service at my old address. I don't have a house to transfer service to - they will not release me from the 4-YEAR contract. I even have a text from my sales rep. telling me that he...
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3 comments
Anonymous
#1250833

Misrepresenting or not fully disclosing the details is shady business. I would do everything to not honor your end of the contract since Vivint are not honoring theirs.

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Featured
ID
#888334 Review #888334 is a subjective opinion of poster.
Location
Fayetteville, Arkansas
Service
Vivint Customer Care
Cons
  • Lying about terms of service
  • Time on hold to talk to customer service
Reason of review
Not as described/ advertised
Loss
$1500
Preferred solution
Full refund

Vivint Customer Care Review

3.1
Details
I have been with Vivint for 3 years..The equipment technology services are good but the 24/7 customer service sucks.
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ID
#883373 Review #883373 is a subjective opinion of poster.
Location
Mobile, Alabama
Service
Vivint Customer Care

Vivint - I wish I did more research

So I got my system installed about 6 months ago. I was really happy about it all. Actually, I love it. Still do. But customer service is really bad. I was on hold for 20 mins when my system stopped working. Not only that, because the system stopped working and I have the home automation package, I couldn't even get my air conditioning to turn on and its over 90 degrees outside. So I started to google around and found this site (which I wish I knew about at the time, and I found two others like Trusted Alarm. (here's the link http://www.trustedalarm.com) but this one only has good reviews. So I'm a bit lost. And frustrated with these guys. I hope it gets better.
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ID
#874609 Review #874609 is a subjective opinion of poster.
Location
Azusa, California
Service
Vivint Customer Care
Reason of review
Poor customer service