Product: Vivint Customer Care Clear all filters (92 of 92 reviews match)
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Vivint Customer Care Review

2.3
Details
Their customer service sucks big time quoting policy like a script and not taking individual care of their valued customers. Never establish automatic payments with them because they will steal your money without providing you quality service. And when questioned about such actions they will provide vague and unyielding explanations
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Review
#968100 Review #968100 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment
1.3
Details
Vivint told me they would e-mail an invoice and I could send payment to them when I got the invoice. A few days later I found that they took the entire amount from my checking account without my permission. I called and complained. I asked if an invoice was being...
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Review
#965805 Review #965805 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service

Vivint - Review in Home Security category

1.0
Details
That's a crock of ***, i called at 8am and they told me that technical support wasn't open till 9. I was supposed to be in deferment from may to August while looking for a new house. My system was in storage the whole time and they were still charging me $70 a month. Two people said my home was being monitored in June when my system was in storage. I've talked to atleast 15 people and they all have no clue what's going on and keep making notes as they say. I finally got on deferment in August and have been getting emails saying I'm 30 days or 60 days past due but I'm supposed to be in deferment. Have to call them every month and remind them. What a hassle and waste of money. This company is worthless.
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Review
#963461 Review #963461 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Problems with payment
1.5
Details
I had Vivint installed August 12, 2016 and was told that because of my age (70 years) I could cancel within 30 days. After numerous problems with the system I called them on September 6th to cancel their service. They wanted to know why and did I know anyone who...
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Review
#930750 Review #930750 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Vivint - Customer Care Review

I have been attempting to cancel my customer contract with Vivint for five months now I have called into their customer loyalty group repeatedly and then put on hold for times exceeding an hour and a half I have notified them twice in writing and finally put a stop payment on their bank draft of my bank account Now they are threatening to report nonpayment to my credit file this company is a scam do everything you can not to do business with them
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Review
#929567 Review #929567 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Vivint - Customer Care Review from Houston, Texas

1.3
Details
The sales representative told us in-house on a Saturday that we had a two week period to cancel the service which was supposed override the three day as noted on the paperwork. He wrote it down but left with the hadwritten paperwork. That all was a tactic. When I called to cancel on the eve of the two week period, I was informed that it was not on record and I had to call the rep back to set the records straight. So, I accept responsibility that we didn't have it written on our record. But vivint played the game on not knowing what other groups within their organization was promising. Customer service said I had to get the confirmation from the rep, the rep blamed it on the installer, and so goes the circle. The sales rep gave me the run around. I called the installer and never got a call back. So I finally called vivint cancellation department to cancel on the two week deadline, but they don't work weekends. Meaning I was now not able to cancel within the two week window. This is a false promise approach and they, by design, locked me into full term contract or I would otherwise have to pay years of penalty. Very deceptive and dishonest practice. I recommend no one use this service. The actual deliverables are not found wanting, but the business practice is classic deception.
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Review
#929275 Review #929275 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Vivint Customer Care Review

U people are a bunch of scammers u say in the contract u can cancel anytime when u want to cancel they said u have to pay over a thousand to have it cancelled im sick of vivint calling me 4 to five times a day u people r a joke u dont value the constomers rights u take advantage people
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Review
#926887 Review #926887 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Poor customer service
2.8
Details
We had a Vivint system for 4 years and then it was time to move. I was thankful that I was able to sell my contract to someone else, otherwise they wanted over $1700. I completed my end of the contract sale and the buyer's system was installed. Then, guess what?! ...
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Review
#921667 Review #921667 is a subjective opinion of poster.
Service
Vivint Customer Care
Cons
  • No opportunity for immediate refund
Reason of review
Poor customer service
Preferred solution
Full refund

Vivint Customer Care Review

1.6
Details
First I left my old internet company to go with vivint because the guy selling to us promised our cancellation fee would be covered. After calling and calling affect paying out of my own pocket the cancellation fee they still did not reimburse me.. They are liars i am happily with twc now.
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Review
#916884 Review #916884 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.8
Details
Vivint is a great company as long as you are contributing a monthly payment. I recently called to cancel my contract cuz I was moving. They immediately offered to move the equipment. I said I wasn't ready to do that . OK. 6 weeks went by, no correspondence from...
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Review
#915701 Review #915701 is a subjective opinion of poster.
Service
Vivint Customer Care
Reason of review
Return, Exchange or Cancellation Policy