I've only been with Vivint for 1 week. An internet outage in my area (South Jordan, UT) is now going on 4 1/2 hrs.
with no estimated time of when it will be fixed. Customer service is friendly but not AT ALL helpful. I've called on the hour every hour to find out when service will be restored. Each time I am asked for my account information; the agent takes several minutes to find it; then I ask them when service will be restored and it's as if they have no clue that the service has been out for going on 5 hours.
When I asked the last agent for an estimated time of when the service would be restored, I was told, "I don't know. It's in a different building."
Product or Service Mentioned: Vivint Internet Service.
Reason of review: Poor customer service.
I liked: Price.
I didn't like: Reliability.