Reply by Vivint

Not resolved
Vivint appreciates the feedback from this individual. Employees are not required to provide their last name but are able to give their unique employee identification number. Customers are responsible for their monthly monitoring fee until the end of their agreement, regardless of when the cancellation notice was received.
Centerville, Tennessee

As long as you are sending them their payment every month, you will not have a problem. After 5 years, we moved and tried to cancel our service with Vivint.

Their 'world class' customer service blew up. The rep would not give me her last name and she would not give me the name of her manager or transfer me to him. I persisted and she finally transferred me.

She left me on hold for several minutes, but I reached a supervisor.

Supervisor Robert Grimm refused to refund the $39.99 that they deducted after the cancellation notice. The supervisor agreed that they would rather keep them money and lose the customer.

Product or Service Mentioned: Vivint Service Transfer.

Do You Have Something To Say ?
Write a review

Vivint Reviews

  1. 214 reviews
  2. 83 reviews
  3. 27 reviews
  4. 3 reviews
  5. 3 reviews
Vivint reviews