Buyer Beware ! If you ever break your contract with Vivint, and then refuse to pay them for their poor services, they will sell your debt to very shady collection agencies.
I broke my contract over 5 years ago, and refused to pay the balance because they did not provide the services they promised on their side of the contract, so I refused to honor my side of the contract. So long story short, fst forward 5 years, Now I am receiving threating collection services calls that are above & beyond the normal collection process. So let me help anyone out there that has been receiving some of the same types of calls. 1- First you might receive a call from a three-digit number simply like 508.
When you answer the call, there will be someone that initially will be very polite and inform you there are legal paperwork that is awaiting to be served to you, and inform you that you can anticipate delivery very soon. The caller id very evasive, and when questioned, they can become more hostile & threating towards you. They will advise you if you do not want these legal papers served to you, you must call a number. 2- So I deiced to call this number, 844-758-5688.
A person will answer and tell you this is an answering service, Voice Nation, and they will give you a variety of first names, and often will not provide details pertaining to their business, or location, or contact information as which legitimate would provide when asked. You will be asked for a file number to forward your call to that representative, or company they are contracted to. I played their game and give them the file number the first guy provided me. 3- I was transferred to a woman named Margo, she stated that she works for ACG Litigation as a Senior Litigation consultant.
This person has all your personal details you provided Vivint when you started your initial services. This person will demand that you pay the balance owed, or they will sue you, or lead you to believe there is already legal actions pending at your local justice system (it’s FALSE, it’s a SCAM, & ILLEGAL) ! This person will spout off details that they send you correspondence letters demanding payment, and because you failed to answer the letter in a timely manner, you now are subject to adverse legal actions (Again SCARE TACTIC)! 4- So I played their game, and asked okay how do I settle this account today, they then switch up their tactics and tell you that they will not accept payment today, and they will see you in court once you file your response in those so-called legal documents that are on the way to your house ( AGAIN FALSE SCARE TACTIC).
So I responded, so you are refusing to take payment on a collection account, and you are refusing to settle a debt you called me over. At this point because the so called Senior Litigation Consultant believes you are smarter than them, they promptly tell you they are no longer go to continue the conversation with you because you are now being combative. I responded, as a litigation you need to learn the definition of being combative vs, being a witty. Needless to say, I am still awaiting my legal paperwork that was supposed to be delivered sometime last week, and go figure NOTHING!!
SO being a guy that does his due diligence, I decided to call them back multiple times, and waste their time like they did mine. I would call this so called voice nation and always speak with a heavily accented Mexican that had a different first name each time. He would only tell me that the company he worked for is called Voice Nation, and it’s based out of Georgia. Let me tell you when dealing with the company there are many smoke and mirrors as to whom they are, and what their role in the collection process really is.
When asked for them to forward me to ACG Litigation, they seem not to find that company in their database, and can only forward you to the appropriate agency as long as they have all your personal information (DO NOT PROVIDE, DO NOT FALL FOR THIS IT’S A SCAM) So after calling these idiots numerous times, claiming to be other people, I found out they are based out of Mexico, and their headquarters are located in Tijuana (BE CAREFUL). They ended up blocking my number, so yes, I can say I pissed them off so much the scammers blocked my number because they were tired of me messing with them. I called Vivint Corporate, and they advised me they sold my collection off, and then I called the collection company, and was advised that the debt has been sold off numerous times, and there is no record as to who has it now. So I am assuming that now third world shady business are now buying American Debt, and attempting to collect on it.
However, why tell me you are suing me, and threating me with process services when they don’t, and why refuse payment? Buyer Beware, once you default on a Vivint Account, be prepared to be harassed by shady companies doing some really stupid *** that makes no sense.