Product: Vivint Account Clear all filters (8 of 8 reviews match)
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Vivint - Very Poor

1.0
Details
I was promised a $300.00 discount due to lower finances and medical bills and more surgeries coming and the Salesman--Seth Webster told me Vivint would reach out to me and confirm this--WELL--I had to call them and they said only $150.00 discount but if I'm unhappy I was transferred to the 'Rescind' Department and--of course--I was still responsible for the bill for 5 yrs. etc. On hold forever and no one ever answered! Very unhappy--the 'support person' just did not listen and of course took his salesman side who backed out on what he told me!
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Review
#1611422 Review #1611422 is a subjective opinion of poster.
Product
Vivint Account
Cons
  • Misrepresentation
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
Tags
  • Vivint Accountability

Vivint in Scurry, Texas - Pissed off never been a customer

1.0
Details
I somehow got put on my cousins account. I have never used Vivint but somehow they sold my cousins account to another crooked company Perfection Collection and its on my credit. If they had enough info on me they could have let me know before turning it into collection. At least I would not have been broadsided by this crooked mess. Now I may have to get an attorney involved. That’s just what the world needs more of MONEY GRUBBING CROOKS! I would NEVER trust this company with anything! Let alone my house.
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Review
#1573829 Review #1573829 is a subjective opinion of poster.
Product
Vivint Account
Reason of review
Not my account!
Loss
$740
Preferred solution
Get the negative damage off my credit!
1.7
Details
Notified Vivint to cancel. No longer under contract, but indicate I will still need to pay for another month. They claim they have liability even after notice and my disconnecting their ability to monitor. Scam, another way to get another months $. Stay away from them.
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1 comment
ContemplativePython959
#1665321

They have done the same thing to us. We cancelled our contract August 2018 and paid them the agreed amount of money they required to cancel.

We kept our part of the agreement. Nine months later they charged my account again for $30.00. We called them 3 times and they told us they would refund our money and to this day they have not. They are liars, deceptive, and the equipment always had problems.

They need to be sued and shut down for their deceptive practice.

Never recommend Vivint to anyone except maybe an enemy. Their representatives are liars and misleading.

Review
#1480237 Review #1480237 is a subjective opinion of poster.
Product
Vivint Account
Was sold as system by a Vinint soliciter and signed up that day. Tech came by to install same day. Found out after we signed they couldn't do the garage system. Then he left to get something because the phone to doorbell camera wasn't working on wifes phone and never...
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1 comment
Anonymous
#1579234

I agree. They are the worst company I have ever dealt with System hasn't worked since I bought it 6 months ago.

Service guys say there is no way to make it work as everything is to far from the main unit. But they will not let me out of contract now even after they told me they would. I have hour long phone calls with them due to being on hold for so long. Horrible horrible company.

Never again with them.

DO NO BUY FROM them. Do research....there are better systems for much much less money.

Review
#1377759 Review #1377759 is a subjective opinion of poster.
Product
Vivint Account
2.7
Details
My contract was up last year and I was selling my home.I was told to send in my equipment but was never informed of an email that needed to be sent to formally cancel my account. They continued to take the monthly payment out of my checking account without any type of...
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Review
#1174172 Review #1174172 is a subjective opinion of poster.
Product
Vivint Account
Reason of review
Poor customer service
Loss
$462
Preferred solution
Full refund
1.0
Details
Try to cancel years ago over telephone. Never was told to email or send a letter by customer service rep. Now account is in collections for hundreds. Thanks vivint.
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1 comment
Anonymous
#1417457

I TRIED THREE TIMES OVER 6 MONTHS TO CANCEL SERVICE AND NEVER WAS ABLE. ACCOUNT WENT TO COLLECTION.

IT'S LIKE HOTEL CALIFORNIA, YOU CAN CHECK IN BUT CANNOT EVER CHECK OUT. SORRY COMPANY AND CUSTOMER SERVICE.

MY ELDERLY SISTER HAD BEEN ADMITTED TO A NURSING HOME AND NO LONGER NEEDED THE SERVICE. VIVINT PREYS ON THE ELDERLY AND DISABLED.

Review
#1166894 Review #1166894 is a subjective opinion of poster.
Product
Vivint Account
Reason of review
Return, Exchange or Cancellation Policy
I call Vivint and they say my account wasn't closed completely and they they cancelled in in January 2015 because payment hadn't been made in nine months and that it was written off for none payment and sold to a collection agency. How in the world do you not...
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Review
#973995 Review #973995 is a subjective opinion of poster.
Product
Vivint Account
Reason of review
Poor customer service
Preferred solution
Clear up my account and collections to leave me alone
The message shown on my computer stated that my camera was “not responding,” no surprise there, it seemed that every time I tried to access my account over a number of months, the system did not recognize my password, nor when the alarm went off accidentaly, no one...
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Review
#862301 Review #862301 is a subjective opinion of poster.
Product
Vivint Account
Cons
  • Pressure to renew
Reason of review
Interchangeable use of Verbal Agreement and Contract.
Loss
$3000
Preferred solution
End original contract expiring June 17, 2016

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts