Reply by Vivint

Not resolved
Vivint thanks this customer for sharing their experience. Vivint requires written notice of cancellation to be on file 30 days prior to the end of the agreement and request this notice remain on file for at least one billing cycle. Vivint has updated policy since this review was submitted and situations like the one outlined here are now reviewed on a case-by-case basis. We encourage this customer to contact our Customer Loyalty team at their earliest convenience.

My 39 month contract expired in September 2012. I sent a letter to let them know I didn't want to renew another 39 month contract but they have refused to cancel my service and continue to bill me $54.11 a month.

The representative I spoke to said they didn't receive my letter within the 30 days prior to contract end so therefore I would be locked into another 39 month contract!! We live on a fixed income and will be moving soon and will not need their service anyway.

DO NOT USE VIVINT!!!!! Their customer service is the WORST!!

Product or Service Mentioned: Vivint Customer Care.

Monetary Loss: $2110.

Company wrote 0 private or public responses to the review from Dec 25, 2012.
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