My 39 month contract expired in September 2012. I sent a letter to let them know I didn't want to renew another 39 month contract but they have refused to cancel my service and continue to bill me $54.11 a month.
The representative I spoke to said they didn't receive my letter within the 30 days prior to contract end so therefore I would be locked into another 39 month contract!! We live on a fixed income and will be moving soon and will not need their service anyway.
DO NOT USE VIVINT!!!!! Their customer service is the WORST!!
Review about: Vivint Customer Care.
Monetary Loss: $2110.