Reply by Vivint

Not resolved
Vivint appreciates this individual’s feedback. All billing issues and potential discrepancies are taken seriously. We apologize for any inconvenience caused on our behalf. This customer is encouraged to contact our Customer Care team to resolve the concerns outlined in their post.

Please run from Vivint! There billing is horrendous! They have made multiple errors this year and refuse to take any of the responsibility for their errors.

The most recent -- we had another tech out to look at the system (note word: ANOTHER - very faulty system). I paid in FULL with a GOOD check. I get notice from my credit card that something unusual is going on. Well, it seems the billing department felt the tech was taking too long sending in the check so they treated our account as a delinquent account (yes, we were tagged as delinquent even though I paid in full at the time of service) and charged from the credit card.

I have 3 words for you - run, Run, RUN!!!

Reason of review: Problems with payment.

Monetary Loss: $3000.

Company wrote 0 private or public responses to the review from Oct 29, 2012.
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