A salesperson from VIVINT somehow bullied my mom to install their service even after my mother said she needed to discuss it with me. He even got her to tell him her ss# and birthday. Something I always tell her not to do. My mother even told me that he said my husband was happy that she was getting this product when in fact he knew he was selling something and didn't want anything to do with it. Basically, he lied.
Trying to cancel this service was difficult. Customer service said I needed to send something in writing to cancel it and even then it wouldn't be a guarantee that she wouldn't be billed. She didn't even sign a contract with them. I asked customer service to get the salesman to cancel the contract and she said that he might not even be in the state and long gone. So it is in our hands to make sure the service is cancelled, and even then she could be billed for services.
To clarify, my mom lives alone and English is her second language. I live in a different state and cannot police everything. Dealing with them and not having all the information was difficult and I was very upset.
Be very careful about signing up with them, because it's tricky to cancel and there's 'no guarantee.'
Product or Service Mentioned: Vivint Customer Care.
Monetary Loss: $100.