State: Virginia Product: Vivint Security System Clear all filters (5 of 198 reviews match)
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2.5
Details
Thank you for posting your review.How do companies get away with signing people to huge contracts anyway. When I signed mine, at the time the price was what others where charging so, I thought it was a good deal. Nowadays you can install and monitor it yourself for...
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#927069 Review #927069 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Look of the control panel
Cons
  • Cancellation ploicy and contract length
  • Cancellation policy and contract length
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3500
Preferred solution
Price reduction
Tags
  • bad contract
1.0
Details
Vivint service is absolutely horrible. They say they don't charge of you put your account on hold due to deployment (military)...not true. They were still billing me even though i was deployed. Then trying to tell me that I renewed my contract for another 42 months....
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#782358 Review #782358 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Problems with payment
2.2
Details
My brother who is 82 years old had Vivint installed at his home. He was never told that he could never under any circumstances cancel the contract. Because of physical limitations he has had to sell his home and move to a retirement facility and you people say he has...
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#649250 Review #649250 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Until needed
  • Until needed cancellation policy
Reason of review
cancellation policy
Loss
$1000
Preferred solution
Cancellation of my brother's contract
1.0
Details
I ordered service at my mom's address. Her landlord stressed that she could have the system if they did not drill any holes. I explained this to the sale agent and he told me they would not have to drill because Vivint uses adhesives. When they installed they drilled a...
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#604542 Review #604542 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
I want out of my contract

Vivint in Virginia Beach, Virginia - Refused to leave property when asked by the homeowner

We would like to thank this individual for bringing this situation to our attention. Vivint takes all feedback seriously and has a team devoted to ensuring the professionalism and honesty of all of our sales representatives. Feedback such as this helps us to ensure that any issues are resolved quickly, and that those potentially affected by those issues are helped. Vivint provides tools to verify the identity of our employees via internet and phone; we encourage potential customers to ask for identification when dealing with sales professionals from any company.
Review
#413913 Review #413913 is a subjective opinion of poster.
Product
Vivint Security System
Tags
  • asking inappropriate questions ins

The sales person was on my property this afternoon, asking how many doors, windows, and other information regarding the home. He even asked my tenants to call their landlord while he was there.

After my tenants got rid of him, he went next door and got even more obnoxious with my neighbor and would not leave their property the first several times that he was asked. He finally left. Norfolk Police Department is now on scene taking the complaint from several people in the neighborhood. The so called sales person did not offer identification, however, we do have an accurate description.

Vivent needs to stay out of our neighborhood.

We do not need and do not want that kind of people coming to our door.

Several homeowners will now be putting up "No solicitor" signs on their door. Read and Heed Vivent, we will utilize every aspect of the law/legal system to keep you from disturbing our neighborhood.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts