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2.5
Details
Thank you for posting your review. How do companies get away with signing people to huge contracts anyway. When I signed mine, at the time the price was what others where charging so, I thought it was a good deal. Nowadays you can install and monitor it yourself...
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Author
Location
Stafford, Virginia
Pros
  • Look of the control panel
Cons
  • Cancellation ploicy and contract length
  • Cancellation policy and contract length
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3500
Preferred solution
Price reduction
Review #927069 is a subjective opinion of poster.
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Vivint Customer Care Review

1.6
Details
First I left my old internet company to go with vivint because the guy selling to us promised our cancellation fee would be covered. After calling and calling affect paying out of my own pocket the cancellation fee they still did not reimburse me.. They are liars i am happily with twc now.
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Author
Location
Richmond, Virginia
Reason of review
Return, Exchange or Cancellation Policy
Review #916884 is a subjective opinion of poster.
0 comments
1.8
Details
Vivint - Not Pleased
Do not use this companies product or service. Was told all devices would work in my home. NOT !! After they knocked *** in my wall to install their Skypad controller, the digital thermostat was not compatible. One of the main reasons for the purchase of the system....
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Author
Location
Danville, Virginia
Pros
  • Service was okay until you have to contact them
Cons
  • Wrongful promises and commitments
  • Misrepresentation
Reason of review
Poor customer service
Review #876644 is a subjective opinion of poster.
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Short Review on April 20, 2016

2.3
Details
Washing movies sometimes I hv to go away because start buffering especialy evening and weekend, I should keep ATT.
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Author
Location
Richmond, Virginia
Reason of review
Bad quality
Review #833403 is a subjective opinion of poster.
0 comments
1.0
Details
Vivint service is absolutely horrible. They say they don't charge of you put your account on hold due to deployment (military)...not true. They were still billing me even though i was deployed. Then trying to tell me that I renewed my contract for another 42 months....
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Author
Location
Chesapeake, Virginia
Reason of review
Problems with payment
Review #782358 is a subjective opinion of poster.
0 comments

Vivint in Richmond, Virginia - I'd switch in a moment if I didn't get frustrated with Centutylink.

Same kind of experience. Same problem with no grounded radio. Same experience with them telling me there's a problem with the AP and refusing to fix it. Same problem having to constantly reboot the PoE connection. Additional problem... Really a 9 to 5 tech support. How *** is that? I'm really tired of my internet dropping 3 to 4 times a day at really In opportune times. For example in the middle of an online test. I've had Vivint for about 14 months and have had to call tech support at least once a month. When I signe up, they promised RELIABLE service. I've found the product to be too unreliable for anyone who is using the Internet as part of their job. It cost me money when I had to stop a job reviewing web sites because I kept getting interrupted. And heaven help you if it drops on a weekend. You won't here from them until Monday.
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Author
Location
Richmond, Virginia
Reason of review
Bad quality
Review #722681 is a subjective opinion of poster.
0 comments
2.2
Details
My brother who is 82 years old had Vivint installed at his home. He was never told that he could never under any circumstances cancel the contract. Because of physical limitations he has had to sell his home and move to a retirement facility and you people say he has...
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Author
Location
Newport News, Virginia
Cons
  • Until needed
  • Until needed cancellation policy
Reason of review
cancellation policy
Loss
$1000
Preferred solution
Cancellation of my brother's contract
Review #649250 is a subjective opinion of poster.
0 comments
1.0
Details
I ordered service at my mom's address. Her landlord stressed that she could have the system if they did not drill any holes. I explained this to the sale agent and he told me they would not have to drill because Vivint uses adhesives. When they installed they drilled a...
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Author
Location
Danville, Virginia
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
I want out of my contract
Review #604542 is a subjective opinion of poster.
0 comments
2.7
Details
Vivint thanks this customer for their review and for taking the time to reach out to us. After review of this customer’s account, we are showing that the problems the customer was experiencing with the billing of their account has been resolved. The customer was able...
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Author
Location
Richmond, Virginia
Review #533949 is a subjective opinion of poster.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
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We're sorry that you had a bad experience with out company! We pride ourselves on having the best customer service in the industry. Our customers should be able to rely on us any time, day or night, which is why our reps are available 24x7x365 to resolve any issue that...
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Author
Location
Hampton, Virginia
Review #404752 is a subjective opinion of poster.