We recently had Vivint installed and since day one had problems with billing. They over charged my account and when I called to fix the problem there were so many notes on the account the customer service guy was even confused.
I decided to not keep the systema nd when they came to uninstall they wired our original thermostat in wrong and now our AC is no longer working properly. We called them to see if they could have someone come fix it but since were no longer a customer its now our problem to fix. It was working just fine before they installed the system and now we are stuck having to pay for a new ac because they dont want to fix it.
Even when the system was installed it still seems like it didnt work properly then either. Im telling everyone i know not to get Vivint and will also be making a sign for my yard since we live on a busy street saying NO dont purchase the system.
Product or Service Mentioned: Vivint Security System.
Monetary Loss: $5000.