State: Utah Product: Vivint Security System Clear all filters (7 of 197 reviews match)
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1.8
Details
Vivint - Bad Installer and Customer Service
Vivint - Bad Installer and Customer Service
Sarcastic My Vivint system was installed 12/28/18 and day one was nothing but issues. The installer Adrian drilled 3 holes to connect the panel then cover it up and place boxes in front of the damage. The boxes strategically placed so I would not see it while he was...
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Review
#1439638 Review #1439638 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Products
  • No integrity
  • Cancellation policies
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Stay away from Vivint

1.0
Details
Doorbell cam never worked, someone attempted to break into my home, opening the back door. Alarm never sounded. My dogs work better than Vivint. Packages were stolen from my porch. And these people still want me to pay off my contract
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Review
#1343645 Review #1343645 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Wrongful promises and commitments
  • Long wait times on hold
  • Snooty cs agents
2.8
Details
It's clear that Vivint has no intention of fixing their deceptive ways. I have spoken to four representatives, all of which gave me varying answers to the very simple request to transfer the "SYSTEM PURCHASE AND SERVICES AGREEMENT-RETAIL INSTALLMENT CONTRACT" to the...
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Review
#1331247 Review #1331247 is a subjective opinion of poster.
Product
Vivint Security System
Reason of review
Transfer of service
Loss
$1800
Preferred solution
Let the company propose a solution
I entered into a contract with Vivint for 60 months, however, at the time the contract was set I was not inform that if I cancel the contract I will be charged a cancelation fee. Because of the service that I received after being with them for over ten years I decided...
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Review
#1055470 Review #1055470 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Company was not up front with there cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction

Vivint in Orem, Utah - Bad Alarm Company

1.1
Details
I had a vivint system installed in my home a few years ago, upon installation I was told as a vivint customer I would be eligible for solar panels as well as a membership to lifelock, none of these things have happened, the system is not all that great for 75.00 per month fee they are charging, this is a 5 year contract that comes with lots of hype sorry to say none of it is true, my advice stay far away from this company they talk up their company real well, however they don't deliver on their promises. also there customer service is not so good, this is an alarm company their hold times are unacceptable! so if you are looking for an automated home security system there are several companies to choose from and they have a much better value
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Review
#1017808 Review #1017808 is a subjective opinion of poster.
Product
Vivint Security System
Pros
  • Features
Cons
  • Customer service
Reason of review
Not as described/ advertised
Loss
$4500
Preferred solution
Price reduction
Tags
  • Alarm companies
  • home security ripoffs
1.0
Details
When I called Vivint for a consult only I was required to provide a $99 deposit. That should have been the red flag to hang up immediately. I cancelled the consult due to severe weather, but the office did not inform the technician who showed up and pressured my...
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Review
#706833 Review #706833 is a subjective opinion of poster.
Product
Vivint Security System
Cons
  • Ignores terms of use
  • Lies
  • Billing practices
Reason of review
no refund of $99 deposit
Loss
$99
Preferred solution
Full refund
Tags
  • Unethical vivint

Vivint Security System doesn't follow own contract

Vivint thanks this customer for their feedback and for taking the time to submit a review with Pissed Consumer. We apologize for any difficulties they have experienced during the cancellation process. We are committed to reaching a resolution and encourage this customer to speak with our Customer Loyalty team to resolve the concerns outlined in their complaint.
Review
#430197 Review #430197 is a subjective opinion of poster.
Product
Vivint Security System
Loss
$100
Tags
  • Security and monitoring

I signed up for Vivint about a month ago, reviewed the contract, then cancelled within the 3 days as the contract states, IN WRITING through USPS with tracking (not the 30 days that was quoted verbally). Yesterday, Vivint debited my checking account for services.

Now I have to jump through more hoops (calling Vivent, my bank, etc) to fix this even though I followed the contract. This process just started and I'm not sure how far I will have to go yet. I should not have had to do anything.

Just saying it how it is and take from it what you want.

Contact Vivint Customer Service

Mailing Address:
Vivint
4931 North 300 West
Provo, Utah 84604
United States
Phone:
(801) 377-9111
All Vivint Contacts