State: Utah Product: Vivint Internet Service Clear all filters (11 of 23 reviews match)
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1 comment
1.0
Details
I have different they have never kept their minimum speed of 25 Mb that they promised me I have a writing and I have recordings of them promising no less than 25 Mb per second did I get it now so then your customer service department sales whoever calls me and says I...
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Anonymous
#1353019

Worst company ever

Author
Location
Orem, Utah
Service
Vivint Internet Service
Reason of review
Return, Exchange or Cancellation Policy
Review #1066761 is a subjective opinion of poster.
0 comments

HORRIBLE INTERNET SERVICES W VIVINT!!!!!!!!

1.0
Details
I have being dealing w low internet services since day one. I'm paying for a 50 speed and only getting 24 (if I'm lucky). They keep telling me they are working on the issue, but is a never end story with them.......STAY AWAY FROM VIVINT!!!! They offer a $25 discount on my bill, but is not even funny! You are paying for a services and they can even get you half of what they are offering you. They keep sending a tech to my house and changing all the equipment, but it doesnt get better. Again STAY AWAY FROM THIS COMPANY THEY ARE A PIECE OF *** AND CAN NOT GIVE YOU A STRAIGHT ANSWER!!!!
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Author
Location
Provo, Utah
Service
Vivint Internet Service
Cons
  • Internet services
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund
Review #979162 is a subjective opinion of poster.
0 comments

Vivint - Not reliable speeds

1.5
Details
I have been with Vivant for 3 years. All that time I have been paying for 5Mbps internet download speed. I know it isn't fast but it is all I need for my second house. The fastest speed I have ever been able to get is 3 Mbps, which was only once and only lasted an hour. After calling for service many times and getting the run around someone finally told me from Vivant that the reason the speeds were so slow is because new hardware was required at the tower. The problem was that even though they had the hardware they wouldn't install it until they got more customers in the area. Why then have I been paying for speeds they know they could never achieve? That was two years ago and a technician told me last week that they are finally starting to install the hardware but won't be done until January 2017. Question is do I believe them and if they finally do install it, do I get a refund for years of sh..... service? The internet is barely reaching 1 Mbps download which is barely fast enough to do anything on the internet but read the paper.
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Author
Location
Provo, Utah
Service
Vivint Internet Service
Reason of review
Bad quality
Loss
$200
Preferred solution
Deliver product or service ordered
Review #971691 is a subjective opinion of poster.
0 comments
Vivint wireless is the worst wireless service I've ever subscribed to. I'm on the phone more times with them than I am with my mother. Their internet is down equal to it being up and running. They're always nice to me on the phone, but why do I need to be on the phone...
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Author
Location
Saint George, Utah
Service
Vivint Internet Service
Reason of review
Bad quality
Review #848642 is a subjective opinion of poster.
0 comments
1.8
Details
Vivint - Experience
Worked good for a couple of weeks, but ever since then every night around 9 PM the internet slows to 6 Mbps download and makes it so using the internet is unbearable.On the weekends it is even worse. It is literally unusable, I literally want to start smashing my head...
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Author
Location
Herriman, Utah
Service
Vivint Internet Service
Cons
  • Speed
  • Quality
  • Reliability
Reason of review
Bad quality
Review #826512 is a subjective opinion of poster.
0 comments
1.0
Details
I have had nothing but problems with my internet. I have gone over on my data on my phone so many time due to this. At first I was getting charges for a router that I didn't even have. After many phone calls to reboot I was told that they would send me a new router and...
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Author
Location
Saint George, Utah
Service
Vivint Internet Service
Reason of review
Bad quality
Review #764871 is a subjective opinion of poster.
0 comments
1.0
Details
I live in the Salt Lake area and have been with Vivint Wireless for 6 months. It has been unbelievable how unreliable their service is--I would not recommend Vivint Wireless to anyone. Not only does my service go down a lot, but when it goes down it is hours, and...
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Author
Location
UtahUnited States
Service
Vivint Internet Service
Cons
  • How often internet goes down
Reason of review
Bad quality
Loss
$300
Preferred solution
I want Vivint to pay ME for the months remaining on my 2-yr. contract because they are breaking the contract by not offering the service promised.
Review #730779 is a subjective opinion of poster.
0 comments
The internet service offered by Vivent in Traverse Mountain is awful. We have had frequent outages, the internet is slow, and the customer service is very weak and everytime I have called they don't seem to know what is going on. I would recommend avoiding Vivent...
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Author
Location
Layton, Utah
Service
Vivint Internet Service
Reason of review
Bad quality
Review #730010 is a subjective opinion of poster.
0 comments
1.5
Details
Vivint came to my door promising higher speed for less money. What they delivered was a much different story. They signed me up for a 2 year contract that could be cancel in the first 30 days. It worked great for the first 5 weeks. They it was go off and on several...
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Author
Location
Draper, Utah
Service
Vivint Internet Service
Pros
  • Price
Cons
  • Amount of time to fix problem
  • Lack of resoution
  • Customer service policies
Reason of review
Bad quality
Review #693211 is a subjective opinion of poster.
1 comment
1.9
Details
Friday, had Vivint Internet installed. Saturday and Sunday = great service. Monday, Internet down went down at 10AM and stayed down into the late afternoon. Tuesday, Internet down at 10AM and stayed down till late afternoon. I called in on Monday and Tuesday only to...
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ericdeborahbennick
#1004398

Had the same issue, no internet for two months. Finally thought it was going to be fixed, but worked only for a short time and now is having problems again. Get out while you ...

Author
Location
Lindon, Utah
Service
Vivint Internet Service
Pros
  • Speed when it worked
  • Price
Cons
  • Cancellation policies
  • Poor troubleshooting ability
  • Long wait times on hold
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund
Review #647266 is a subjective opinion of poster.